Firestone Complete Auto Care

I had a really fantastic experience at Firestone this morning. I blew a tire last night and after 2 hours of standing in the cold and rain waiting for roadside assistance and paying the renew my AAA which had expired, the last thing I wanted to do was sit and wait — and pay — for what I knew was going to be a replacement of at least two tires. Turns out I needed all of my tires replaced, but David not only made sure I got a good deal, he and the other employees were upbeat, polite and fun on a busy, rainy morning. My cost was definitely reasonable and my mood wasn’t ruined thanks to a great atmosphere. This was my first time at a Firestone but it definitely won’t be my last.

Service advisor, Darian, was helpful, quick, and responsive. I’ve always been skeptical about showing up to mechanics by myself, but he didn’t try to up-​sell me with anything. I came in for an synthetic oil change, which would cost more than $ 90 at a Toyota dealership just for a general inspection, but only spent $ 53 here at Firestone. Great deal and friendly service. I would definitely recommend their service.

This WAS my go to location until recently. There has been a change in store management and you can tell! The last time I went in for my routine (oil change, tire rotation and balance) I questioned if they did anything. When I handed over my car I was rung up for the wrong oil change, when I corrected them they still has me sign the form with the incorrect price. When I received my car back the change oil indicator wasn’t reset, they left trash in my car and the sticker wasn’t changed. I had to call someone out to fix things then they asked ME which oil change they did. I wouldn’t have thought anything of it but my change oil indicator came back on way before it should have!
I’ll still give these guys three stars because they are pretty nice and pleasant to talk to but man they need to get it together. I’ll take my services elsewhere until they clean up their act!

My spouse took the car in for new wipers and they were quick, friendly and gave execellent service. Will not only get my car taken care of there, but will recommend to all my friends.

Another exceptional experience! Robert Perotti and his maintenance team were phenomenal. I experienced two flat tires on my car a couple of nights ago, and I decided to have my car towed to this store, based on my prior positive experience with the establishment. Everyone was very professional, all work to be done on my car was discussed prior to the start of the work, and all costs were exactly as discussed. No gimmicks or tricks — these guys are the real article!

If you love your wheels don’t go here!!! I had my tires from
shipped here to be installed. When I arrived there was nowhere to park, so I had to wait for a parking space. Service was not that great either they scratched one of my wheels. I will not return to this Firestone location.

The wifi here doesn’t work but they have a TV with some DVDs if you opt to wait for your vehicle to be serviced.
The parking lot is not large and you’ll find yourself doing strategic maneuvering to get in & out of the lot. Located on a busy strip of Annapolis Rd, turning into traffic will be your next adventure.
I made am appointment online for an oil change and alignment. I had no problems dropping the car off & it didn’t take long for the service. In typical fashion they’ll tell you something else is wrong with your vehicle to siphon money from you. Sign up for emails that have coupons and special offers for various services.
I didn’t partake of any of the complimentary coffee because the area wasn’t well maintained.

Not a good experience.
Came in to have four new tires I provided from
mounted, balanced and aligned.
They were done approximately an hour and a half later than their planned completion time. At checkout they tried to pitch a «Firestone Visa» and over $ 1,000 of additional preventative maintenance. No thanks!
To top it off, one of the tires was mounted incorrectly and would leak all its air within one day. This necessitated another hour long visit to the shop. I won’t be returning.

Besides not having enough parking, the Firestone employees go above and beyond with getting you a geared up and ready to fly.

Fast, great price, friendly service and my car is running smoothly. The bathrooms are nice and clean as well. They must have known I was waiting because my car was ready a half hour before the invoice time said it was due to be. The only disappointment I have is that I wish they would had offered me the high mileage oil change, especially since there was a rebate offer through PayPal. They knew when I made my appointment that my car could have used that service and it would have been nice to have known I could have done a PayPal transaction. I may try to see if I can contact them not to say that the service was bad but to see if I can get that rebate for next time, because it expires before my next oil change is due and that is a great offer. I would love to be back.

I just wanted to say thank you to the crew at this location! My husband popped a tire coming home late in the fog, and they let him in an hour after closing and replaced his tire. Thank you for taking the time to help him get home safely!

If there was an option for 0 stars I would have selected it. Would never bring my vehicle back to this location. They damaged my vehicle while lifting it. Once I complained about what happened it was a pain dealing with the service manager David. I asked for a cooperate phone number and he told me «we do not have a cooperate phone number». Now I am in the process of getting the vehicle repaired, they are offering to fix it but it must be with who they want to fix it. Which is unfair because if the work is completed by someone other than my dealer… the new part won’t be covered under my 100,000 mile warranty. Might be looking for a lawyer to handle this situation.

Got my tired rotated! Now that I’m driving 40 miles a day it really adds up! My commute for three years was six mi a day! I had to remind myself for oil changes. Great staff here! I haven’t been in quite sometime but they greeted me by name and knew what I was scheduled for! And no charge! Since I bought 2 tires here! Great customer service from Managing Partner Lehman Dotson, Jr.!! I’ve been coming here for years and will keep coming back as needed! Thanks FIrestone!

Brought in 4 tires on a Saturday morning without an appointment and had them mounted, balanced, and aligned by 3pm at nearly half the cost of other local installers. The staff even called me the following week to ensure that I was happy with my service. Polite, professional staff and excellent service at a decent price. I would highly recommend.

Rolled in with bald tread and left the same evening with new tires and fantastic service. These guys took care of my car and worked with me to get it back the same day. I’ll be back and will recommend a friend.

Customer service was very helpful from the beginning. I came in for a brakes after driving from So Cal. They asked me what I needed done and showed me what they saw. At no time was any deal forced upon me for anything I didn’t need only suggested. Draw backs is location has little to no parking availability.

I went in here to get a new tire put on my vehicle because they quoted me a great price, though it was a very basic tire and only rated for 40,000 miles. Anyway, they ended up putting the wrong size tire on my vehicle. Thankfully, I checked before driving away. It took them 45 minutes to put the first tire on which was exactly what they quoted me. So up until putting the wrong tire on I would have given them five stars.
It was then another 30 minutes for them to put the right tire on. After that the tire low pressure light was still on, so it took them another 20 minutes to figure how to turn it off.
I start driving home and the low pressure light comes back on, so I had to take it back in a second time. They eventually got everything fixed, but it took two trips and four hours to get one tire changed and the light to turn off. I think part of the blame lies with the newness of the vehicle and its complexities, but putting the wrong tire on was their fault.
I wouldn’t say don’t come here, but make sure you check their work to see if it was done right, and I would hope I am the exception and not the norm.

I have used the services at this location for three years now, and have had a positive experience every time. The staff has been very friendly and courteous. They have not been too pushy about suggesting extra services, and I have had no problems after any of the work they have done on my cars. Today they were able to accommodate me for fixing a flat tire, even though they were already booked and short on staff. It was done in less than an hour!

Servicing my car is almost as bad as a visit to the dentist, not that I am fully negligent to my car, but maintenance is always a thing which makes me worry.
I have had some recent repairs at this location for my tires and struts, not only were they able to help me out on a packed garage but they did so in a quick timely manner.

Decent price if you find coupons and use there lifetime replacement services. They will suggest some unnecessary services sometimes because they go by mileage, not necessarily your records with them. They once said I need my breaks adjusted and cleaned although the same shop installed new breaks about 2 weeks prior.