Lodge at Seven Oaks

Notice: This review is both a kudos to Bozzuto and a heads up that they are no longer managing day-​to-​day things. Residents were notified today that ZRS Management will be taking over (effective 2 MAY ’16). From what I find online, their reputation is inferior to Bozzuto. Time will tell…
That being said, in the 6 – 7 months I’ve been here Bozzuto has been awesome. They take excellent care of the grounds. They helped me install a new showerhead and thermostat I purchased. They are very friendly in the offices. They would hold an event or two each month for residents. Heck, a holiday party they were making Margaritas and had food out. When the snowstorm came, they had extra help trying to clear the place for several days. I have no complaints with them, and my only concern is whether or not this level of care is going to continue with ZRS Management oh whom I have no experience with.
So perhaps I do have a complaint. It is that Bozzuto gave no heads up to this switch and only posted notices on doors the exact day of the switch.

The only reason that I am rating this community as two stars is because the grounds, facilities and maintenance crew are good. However, for the prices they charge, their customer service is wholly lacking and at times I found the staff to be outright offensive and unprofessional. I expected so much more. I have two children, and during the week I moved in, I received a written noise complaint posted on my door and mailed to me. From there, this level of customer service continued and living here has been nothing like I imagined it would be. They market these apartments as luxury, and as a busy professional that is what I needed out of an apartment community. Instead, the customer service has been on par or worse than any other apartment complex I’ve lived in. Besides beautiful grounds, there is absolutely nothing luxurious or «resort» like while living here. Living here is just like living anywhere else. If I can sum it up, they literally treat you as if they are you doing you the favor. As an example, on one occasion, I came into the office 10 minutes before rent was due– I literally woke up out my bed and walked to the leasing office to pay my rent with a check in hand. The staff saw me in the office early. There was someone ahead of me so I waited. The person didn’t get to me until 9:01am, and because I wasn’t handing her the check at 8:59am she refused to accept it and I ended up having to pay a huge late fee and had to pay in certified funds. This was tacky and this level of service remained a constant for the duration of my lease. Bottom line, if you want to live somewhere that’s nice looking and pay a huge premium to do so, then this is the place for you. But, DO NOT move here if you think that you are moving into a «luxury» community with a level of customer service that is typically associated with luxury. They fall far short of the word luxury. Do not fall for it like I did. You can get a nice comparable apartment nearby for a lot cheaper. Feedback for management: Try being beautiful on the outside AND the inside. Try understanding and making your tenants feel like fellow human beings. Try doing everything in your power to make your tenant’s lives easier and happier. Go the extra mile. Fort Meade is busy and you guys probably aren’t hurting for business, but that does not mean it’s okay to forget what customer service is.

Management staff was terrific! Krystal Kennedy, the sales and marketing agent that has been helping us at Seven Oaks The Lodge, is extremely professional and helpful. She is more than half the reason we are moving forward with renting an apartment there. She is so informative, and amazing at what she does! I give her 5 stars. Her hard work that she has showed us is above and beyond, and I thank her dearly for everything she has done for me. The apartment is beautiful, and so is the neighborhood. Everything I could imagine and more has been given to us so far. I certainly recommend The Lodge!

Loved it the entire 8 months we’ve been here. When apartment searching after selling our home in Crofton, MD, we were impressed by the positive reviews the Lodge received. Upon visiting we were welcomed and felt this was the place we’d be comfortable. The Lodge has not disappointed! The maintenance staff has been responsive and thorough. The neighbors have been conscientious and courteous. Only positive things to say!

This is a great apartment complex in Odenton area! Definitely recommended!
In past few months, at least two possible renters whom my wife and I met in the leasing office asked us if we like it here… and we said ‘we love it here’ :)
We moved here in early 2014 and since then have renewed our lease twice!
Positives:
1. The leasing office staff is very friendly and efficient… worth 5 stars
2. The layouts of apartments are very nice
3. Facilities like gym, pool, movie theater
4. Pet friendly as I see plenty of dog walkers
5. Most of the renters are Military personnel working at Ft. Meade, so its nice to see men/​women in uniforms :)
6. Management hosts many events at the office
Negatives:
1. The heating/​cooling system of our apartment was bad and maintenance said — sorry, can’t help it, buy a room heater. Later on, the management helped us to move to another apartment and that solved the problem. So still keeping the 5 stars.

The apartments are really nice, but overpriced. I recently moved into a two-​bedroom for $ 100 more than I was paying for a one-​bedroom at the Lodge, and my new place is in a nicer neighborhood.
I miss my huge awesome bath tub and the dog park where I met so many friendly neighbors. Things I don’t miss include the huge mud pit that the dog park becomes whenever it rains because it sits on a hill and the grass is worn down at the bottom of the hill. Also the parking shortage is terrible. The Lodge offers to rent you a reserved parking space for $ 50 a month, but they really should build more parking or assign a space for each leaseholder.
There are regular break-​ins and attempted home invasions, which The Lodge handles well. They always notify the residents of incidents, though you can avoid most of these problems by checking out the apartment complexes in Piney Orchard.
Overall, the apartments are pretty and it’s the kind of place you’ll be happy in for a year before you start looking for better.

This is a great place if you’re looking to live between DC, Baltimore, Columbia, and Annapolis. My fiancée had a job when we moved here, but I was still looking (which is why we were searching for something centrally located). We looked in Silver Spring, but we couldn’t find an affordable place that was clean, safe, and didn’t have section 8 housing. This apartment complex matches our criteria. It’s convenient to work in any of the cities I mentioned other than DC. It’s quick enough for a weekend drive, but it would take way too long during the week. It has a pool (although only 4 feet), a fitness center, and a little dog park area. I know they jacked up some peoples’ rent after a year or so (which prompted them to move), but if you’re looking for a place to live for a year, I recommend it.

The community grounds are very nice, and the management team from bozzuto has always been nothing but helpful if there was ever a problem.
My only complaint is based on the noise, we were closest to the road on the first floor. In our bedroom you could hear the morning traffic buzzby. Also, lets not forget that damn gnome that I swear lives in the ac unit. Its in the wall, and it will wake you right out of your sleep when it kicks on. The floors must be paper thin, the family above us had a little monster child that would constantly run across the floor. We thought she was going to come crashing down one day with the stampede like sound that would always be present.
This is a property managed by Bozzuto, not a Bozzuto Property. So Maybe thats the flaw int he construction of paper thin-​like floors.
The apartment itself is very spacious with the 9ft ceilings, and I definitely would chose this over the «Seven Oaks» apartment buildings and staff that is located just next door.

I havent been here that long, but I can say that I like this place! Apartments in the north are generally smaller than they are in the south, however, not the case with the Lodge at Seven Oaks!
The apartment we are in now is only 100 square feet larger than in southern Virginia but it feels ten times larger. The rooms are a great size, the kitchen is update, large porch, recess lighting… its the little things in this apartment that make it so nice. Did i mention the LARGE garden tubs? Oh yeah… both bathrooms! :)
The office has very friendly staff, a roaring fireplace with comfy couches, a full kitchen to use, a pool table, fitness center, swimming pool, a movie theater and, oh yeah, free Starbucks coffee and hot coco for residents and potential residents!
My only con would be, depending on which building you live at, parking can be an issue sometimes. Get home too late at night and you will be walking from a few buildings away…