Rite Aid

I had no problem when the cashier told me that it’d be a 30 minute wait before my prescriptions would be ready. What I definitely have a problem with is one person at the cash register and her co-​workers watching the line grow. I counted at least two patrons who had medications and she left to go mix them. IMO, her co-​worker should have taken it to have it mixed while she finished the transaction. Instead, she left the area; the customer finished paying and collected his own receipt and stood there waiting on her return with his product. In another thought, I pondered why she would even offer it to the patron if it hadn’t been mixed already.
I overheard one of the other workers say «She needs help with that line» I watch as she slowly rings up two more people before someone comes from the back to assist. By this time I’m up to bat. She asked the name on the prescription and then the slow cashier (let’s call her Molasses) interjects to ask her what she doing. I’m puzzled at this point because she had a customer waiting. I’m told the price for the prescriptions and I go to pay and she asks if I have a «Plenti» card. By this time I give 0 fux about a Plenti card and would like to just pay and go. After being told to swipe my card twice and insert it into the reader it finally accepts it and I am reading through the prompts. One asked if I would like to decline the Pharmacist’s advice or if I agree with the advice given by the Pharmacist. By this time I’m a tad irritated and asked her to be anything other than robotic and actually initialize her customer service skills. After she gave me the two blinks and a muffled scoff; she asked the main Pharmacists if she had any advice for me. After a resounding no I take my purchase and wondered how picking up a kid’s prescription became so complicated.
I looked at the prices for items for sale and there is a significant markup on things. Note to self, Dollar tree is right across the way if you need an item similar for whatever ails ya.
This location could definitely benefit from a team building event to improve their flow… IJS.

Even though this Rite Aid is the closest to my house, I will never have my prescriptions filled here again. I waited in a ridiculously long line (which is understandable, it’s cold and flu season) only to get up to the counter and be told that they do not have my prescription in stock (it was for a Z-​Pak, so not anything outrageous or crazy specific). The two women running the counter were completely incompetent. One offered to transfer my prescription to another local Rite Aid and to call ahead and confirm that they had the prescription in stock, and I agreed. She then told me that she «didn’t know how to do that» and that they «probably don’t have it either» and asked if she could fill part of my prescription that day, order more of the drug, and then have me return to the pharmacy to retrieve the remainder of my prescription. As asinine as that seemed, I agreed because I was on a time constraint and in massive pain from a dual ear infection with ruptured eardrums. I sat down to wait for about ten minutes and could hear the two women LOUDLY discussing how «needy» I was being and that my prescription wasn’t even written correctly before one of them finally came out and told me that my doctor needed to be called to confirm the prescription. After about twenty minutes, they finally called me back up to the counter and they had miraculously found another container of the medication to fill my prescription. I can understand a few mishaps but rude and incompetent staff on top of it just really burned my experience here.