Brooks Chimney Sweeping

For $ 188.00 Brooks came to the house and cleaned only the bottom third or so of our fireplace and then followed up with a very very cursory cleaning of the soot — there was soot around the base on the floor and a great deal of it still in the fireplace. The first time we closed the damper we were then rained on by all the soot that fell behind the damper. No one went up onto the roof to clean the top portion of the chimney. The only nice part of the experience is that the two men who came were good natured. Brooks was by far and away the most expensive sweep and their service was subpar at the very best.

I hired Brooks Chimney Sweeping to clean my excessively dirty chimney. We just bought this house and it was not previously maintained very well. Randy came out to do the job and was very professional, personable and informative. He and his assistant were polite and kept my home clean throughout the process. He showed me the correct way to set up and light a fire (which, being a novice, I found helpful). Randy also told me what issues he found (which I knew were there) and he explained what would need to be done to fix them. He also let me know what was/wasn’t a priority. Luckily, there were no emergency issues, but I am eager to replace my broken chimney top and vent cover soon. I will definitely be calling Randy back to fix these items in the next few weeks. I highly recommend Brooks Chimney Sweeping.

We contacted Randy of Brooks Chimney Sweeping after a careful review of his impressive background and experience, and we were not disappointed. In fact, when evaluating our older chimney/​fireplace issues, he was extremely professional and took a great deal of time to thoroughly examine our fireplace, and discuss a variety of options which would bring it back into service. We found him to be very personable, knowledgeable, and detail oriented. We look forward to working with him again.

Do I feel ripped off? Heck yeah! I called Brooks to get my fireplace fixed because it was filling the room with smoke. He charged me $ 2660 for 2 hours of work that left me with the same problem. I called to talk to him about it, and instead of a call back I got an email full of disclaimers — it seems to me he was expecting that I would have this problem. The email says he’ll come back and fix the problem again for another $ 3000 — $ 4000 and claims the work he did was never intended solve the smoking problem I would never have spent $ 2660 for work that would leave my chimney in the same unusable condition. He must know nobody spends so much money to end up with something they can’t use! Anyway, if he didn’t think I was trying to cure a smoke problem, why did he make a point of building a tiny fire at the end of his service call to show that the smoke problem was ‘solved’, get my check and leave? By the way, he is now trying to get me to change this Unilocal review and give him more stars. I’d give 0 stars if I could! Business practices that leave the customer feeling tricked, terrible customer relations, shoddy (in my opinion) work, it doesn’t get any worse that this. Call anyone else, not this guy! I wish I had paid attention to his well-​deserved negative reviews.

Have used Brooks twice now, and both times they have delivered very inflated prices and costs that are not honest. I recommend using any other company if you want an accurate and true quote.

Inflated prices and questionable selling tactics:
I hired Brooks Chimeny to do a simple job which they did quickly, it would have been all fine except that he overcharged me and throughtout the whole process the owner of Brooks Chimney Sweeping was trying to talk me into replacing the entire chimney by using scary selling tactics to upsell his services and extract even money from me. I can handle that sort of misleading salesmanship but I fear other more trusting costumers may fall prey of his exagerations. If he tells you there is something wrong with your fireplace simply get a second opinion, chances are it is working perfectly. Brooks Chimeny from Ojai gets a low rating, not recommended.

The owner, «Randy» is very professional in his approach to providing his Chimney Sweeping services. He asks all the right questions and then comes up with really good solultions. .We have an older home which needs someone who can work the the complexities that come with a home of age. Each time we can Randy, he is ready good along with a great attitude. PS. He also makes sure to clean up very well before he leaves your home. 5 Star service indeed.

If you just need your chimney swept, that’s fine — cost was $ 189. But my chimney crown needed patching — it took him & his asst less than ½ hr & the charge was $ 329. Other options I was given (such as replacing chimney cap with a new one) were also inflated. Compare this job with a guy who will acid etch & refurbish my old bathtub — job will take 3 hrs & involve caustic chemicals, & that job only cost $ 350. Entire re-​tiling of my kitchen (which would have taken TWO DAYS) was quoted at $ 660. Both of these other jobs are licensed contractors– not immigrant labor. If you need any add’l work done on your chimney, find someone else. Brooks Chimney is fine just for the sweeping part.

Mr. Brooks came to clean our chimney, which had last been cleaned more than ten years ago. He and his assistant were efficient, tidy, professional, and friendly. When asked, he also provided me with a variety of options on how to make our fireplace more efficient and less drafty.
Brooks is a local business, which I HIGHLY recommend!!!

Found Brooks on Unilocal,and gave them a call. We bought our house about one year ago, and wanted to have it cleaned before this winter. They cleaned it, as well as told me what product I could pick up at the hardware store for a short term fix for a crack in one of the panels in the firebox. He could have tried to sell me expensive repairs, but he didn’t. I told him we plan on remodeling in the near future, so a quick fix was all I really wanted. I was very happy with their service, and would highly recommend them.

My review is a bit late. We had Brooks check out the chimney in a house we purchased in Moorpark in July 2011. As other posts have noted Randy showed up and proved to be a knowledgeble technician. He was friendly, patient and will to answer any questions we had. We will definitely use Brooks again and I would refer this business to a friend.

Excellent work by Randy Brooks! I was given a courteous and prompt response when I left a voicemail on the company phone.
When I «settled» on Brooks Chimney I had done a rather thorough job of researching. Including the Better Business Bureau. In the BBB, Brooks Chimney rated A+…all else in the surrounding area fell WAY short!
Before Randy started working on my chimney, I had a few questions, which he patiently and knowledgeably answered. He also offered some very helpful hints which I will take.
Once again, I’m a happy camper with Brooks Chimney Sweeping!
As a side note, Brooks Chimney was part of the team to service the White House’s chimneys in 2008. Their website shows Randy and the family throughout various places in /​on the White House —
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