Avis Rent A Car

The most incompetent group of employees ever. Did a quote for $ 700 for a 2 months rental. Final bill after 7 weeks was $ 1600!!! AND then a few weeks later went to use the points and Avis said the OKC airport group gave me 0 points for my 7 week $ 1600 rental. Tried calling back to them but they said I had to collect my points when I returned the vehicle and it’s too late now. WTH! Go with anyone but Avis!!!

Terrible customer service.
Don’t get me wrong. The person I picked the car up with was fantastic. However when calling to inquire about returning the car later then expected, I’d be charged approx another day’s rental if I returned it just 26 min after– which was still 7 hours shorter than the 2 full days I paid for. When leaving a review for them on their system, «What’s the incentive of ever booking the car for complete full days and just returning early? This doesn’t benefit other customers or your company.»
This would have made frustrated but then I received a follow up email to my internal review for them claiming they couldn’t do anything about the late charges because I’d booked through a third party website.
That canned response is exactly the reason I left the review I did and continues to further distance me from renting with them again.
The customer service phone call I made knew nothing of how my particular reservation was made and told me about the late fees I would be charged. If she needed to look that information up then she should have done a better job asking questions.
What’s more, by saying the pricing changes if the car is kept longer when renting through a third party website, than they’re pretending there is a magical switch out of their control. If they can’t meet customer needs when customers prepay with a third party then they shouldn’t let customers book with anyone but themselves.

My reservation of $ 150 for a week rental of a full size car ended up costing me $ 434 when their employees lied about fuel level and then charged a fuel service fee of $ 151 and then inflated additional charges.

Avis – The king of bait and switch. Second time in a row, they not only don’t have the class of car i reserved – midsize) but the available options are bizarre. Tonight they said i could take either 1) a 3 cylinder economy car (for the same amount because according to Mel at the counter «we can only change the rate to a HIGHER rate, not a lower one,» or 2) a 16-​passenger van. No kidding folks. Don’t waste your time or money on Avis. Go to a reputable company.

The politeness of Oklahoma residents is the only thing keeping this above one star.
Just terrible, never ready when I arrive as a frequent traveler who has reserved well in advance with a rewards number.
Take forever to return keys especially on busy Monday mornings with the highest demand.
Drop-​off is easy but that’s about it.

I wish I would’ve gotten his last name, but last Saturday Moe who is a security guard for you guys at OKC helped me so much and was so super nice! I was traveling for business and had ten heavy boxes with me, along with my suitcase. Moe must’ve seen me struggling because he ran and got me a big cart and not only helped me over to Avis to get my rental car, but then helped me load my car as well! That was not his job, Avis should have done that. I’m sure if Moe wasn’t helping me they would have because they were super nice too. I can’t remember who helped me but he had a nicely trimmed beard and was wearing a light purple long sleeve button up. But Moe didn’t care and helped me anyways. I can’t thank him enough! You guys have found a great employmee in Moe, and I hope you all appreciate him as much as I do!

Added to the list of Avis facilities to avoid. The reviews below are accurate. Some good and some really bad. My experience was the on the bad side of the spectrum and I continue to work with Avis Corporate to try and resolve. TIP: if they tell you there are no alternative cars — be sure to check the garage. They told us they had nothing available and gave us a terrible car that smelled of smoke yet the garage was 90% full (obviously there were cars). Also, we discussed our return day and time in detail with the desk agent and our reservation was not updated resulting an additional charges. There are several rental desks at the airport — lots of choices and I am sure almost any of the others would be better than this Avis.

Be very careful when renting here. On a recent trip to Oklahoma City, the Avis agent upgraded my vehicle to a Premium vehicle at an additional daily charge of $ 27.00 without telling me of the additional cost! I didn’t notice the additional charge until I reviewed the final receipt. Suggest you request to review the entire written contract before signing on the bottom line!

Super fast and easy! That’s what I like when I get off the plane after a long trip.

I like the friendly staff here. When you travel you do not enjoy an unhappy/​unfriendly employee. I am an Avis preferred so I walk out to the car and leave. The cars are decently clean.

Visit #3
I returned my rental 10 minutes after the promised returned time. I mentioned the extra charge to the returning car attendant. He blatantly stated I would have to discuss the matter with the rental car service agent inside the airport. Fortunately I was not in a rush this time and brought the matter at the Avis front desk.
Brad refunded the extra charge as I was still within my return grace period (1 hour). The customer service is improving! Hooray!

Car was fine but I was misinforned about the fee for the GPS. My reservation form said that there might be a charge for the GPS, so I asked the agent at the airport desk. I told him that I did not want the GPS if there was a charge but would like to use it if there was no fee. He told me that Budget/​Avis had not been charging but he couldn’t be sure and I would have to find out for sure when I turned in the car. Silly me, I assumed that he was correct about there not being a charge and took the GPS, even though I had an iphone and didn’t really need to the GPS. I know it is my fault for not reading the contract more carefully, but I think that users should be aware of the misinformation being handed out by agents at the OKC airport counter. Avis definitely follows the adage «Buyer Beware!»

It appears that every U.S. city that Matt has visited, he has relied on Avis Rental-​Car Company, because they give good overall service and treats Matt really nicely.
Matt made reservation for a small compact-​vehicle. Avis, which is located inside the airport, gave him a 2007 Ford Fusion for $ 40.00 dollars a day. The medium size car is a gas-​friendly car, and comes equipped with a GPS Navigator system, which is needed because Matt doesn’t know Oklahoma City that well. The car is perfect for Matt’s roll-​away luggage and garment-​bag. (Yes, Matt has a suit and tie).
Every time Matt rents from Avis, the cars he rented have less than one-​thousand miles on them. You can tell Avis treats him well. As long as Avis treats Matt great, he’ll continue to rent his vehicle from there, no matter which city Matt goes.