Firestone Complete Auto Care

I’ve had three experiences at this location so far and all of them have been praiseworthy. When a shock absorber strut suddenly came loose a while back they got my car fixed back up the same day. At a different time, I took my car to a dealership for some recall work and they tried to up-​sell hundreds of dollars of services (told me their prices were competitive with Firestone but I still turned them down) and when I went to Firestone they said I only had ~$ 40 worth of work that needed doing, based on my car’s history. Most recently I took my car in for a check-​up on the AC because is was making squeal-​y noises a few months after they replaced a belt for me, and they told me that since they just had to adjust something they weren’t charging me a cent!
Every time I’ve walked out of this shop with my keys in my hand I’m happy to have chosen them; knowing i have such a good business to rely on makes the annoyances of car ownership less bothersome.

Set appointment online for oil change, alignment and rotation appointment set online was 9am, I showed up to drop off my vehicle they looked at me as if I had 3 heads they said I should have called to never use app or online to set appointment it’s not accurate. They said we can’t get you in until 1pm and you can pick vehicle up that evening. I decided to just get oil change done, will go somewhere else for the other 2 things I need done. Won’t go back to this Firestone very disappointed.

I had a really wonderful experience today @FirestoneAuto. So… a little about my situation… my car’s right front tire low pressure sensor light appears about every 6 weeks. The first few times it happened, I just filled it up with air and went on with my day, but the fact that it keeps repeatedly happening, always the same tire (which is less than a year old) started to get annoying. I took the car to the dealer for an oil change and asked them to check it out… of course, they couldn’t find anything wrong with anything.
So yesterday, right after we had some bad weather, my low tire pressure indicator light comes on. Great… just what I need when I’m driving through unplowed snowy streets in Oklahoma City. So today I called Firestone — time to call in the tire experts. They were able to give me a same-​day appointment, which I GREATLY appreciated. I showed up, explained my problem, told them the story of what’s been happening and they said they’d take a look.
Two hours later, JC called me to let me know they’d found the problem. Turned out my valve was very slowly leaking out air. They replaced it and cleaned the whole thing out… and here’s the kicker… free of charge!
I was incredibly grateful for the service and will definitely be coming back here in the future if I have any more car trouble (although I hope that doesn’t happen…). But the moral of the story is, the service was great, and quick, and the prices were great! Kudos to all the guys over at Firestone!

Received the worst service I have ever received in an auto service center. They did not have my tires. I found them 2 hours away, rented a car and drove to pick them up. I took the tires in first thing the next morning and it still took them over 4 hours just to get 4 tires on my car. Two hours into the morning of waiting, I called to tell them I had seen my car still waiting in the parking lot. The guy on the phone said they were going out right then to bring it in. Over two hours later they finally take the car in the garage and put the tires on. A lady came in while I was waiting and she said «I spoke to you on the phone about getting a tire. You told me there is a pretty long wait.» The guy behind the counter, obviously flirting, said «you’re right ma’am but I can pull some strings for you.» He had no idea I was listening. They got her car right in.
The icing on the cake is — I took the survey that was on my receipt and provided my contact information. No one has bothered to follow up.