First Time Plumbing Heating and Air Conditioning

BUYER BEWARE — this company sent Technician JOHN to inspect my furnace after they called to offer a «FREE» inspection to some of their prior customers. He condemned our Heat Exchanger, seemed very knowledgeable and raved about the intensive training their technicians go through to be certified. For fear of carbon monoxide poisoning and believing in a company that our HOME WARRANTY sent over, I signed up for a new furnace/​AC unit. John encouraged me to inquire around to other companies for comparable pricing, so I did. Advanced Air Specialists provided us a comparable quote and offered to meet at 8:30pm to discuss comparables. Thank you for being so willing to work with us last-​minute and price match!!!
When I texted JOHN from First Time Heating and Air (or second opinion if you are a warranty customer), he mentioned he «forgot to tell me» that the furnace he ordered for our home was 80% efficiency. We were VERY CLEAR we wanted a 95% efficiency furnace, so I told him we wanted to cancel EVERYTHING until we could do more research. He confirmed he would cancel it all and refund our money. One more thing to note — we cancelled within 9 hours of ordering. SAME DAY.
We decided to get a furnace from Advanced Air Specialists, and they were WONDERFUL to work with.
1.5 weeks after, I checked on my refund from First Time ($ 1500 of what I put down) and there was none. I called the company. Apparently JOHN told the office manager that we didn’t cancel; we were just «holding on».
a week later I had $ 1000 back. I called 5 separate times about the remaining $ 500… no call backs from the office. finally I WENT THERE IN PERSON to inquire and they decided to refund $ 250 and keep the other $ 250, since they were stuck with a restocking fee.
RESTOCKING a FURNACE that was NOT what I thought was being ordered for our home! John LIED to us. He LIED to their office staff. and the OWNER has not remedied the situation, despite numerous opportunities.
DO NOT WORK WITH OR ORDER FROM THIS COMPANY.
Also, the warranty company told me they were in breech of agreement with them for not reporting to AHS that they did a maintenance check on our unit.
This is all around BAD NEWS.
PLEASE Take your business to the professionals at Advanced Air Specialists.
you’ll be glad you did.