LensCrafters

I bought a pair of glasses from LensCrafters in September of 2013 (regretable). Fast forward to January 2015. I rolled over on my glasses (you know, it happens) and they were a little bent on one side. I actually thought it was something I could fix myself, but because LensCrafters offers free adjustments if you purchases your glasses there. I thought, why not let the pros handle it. The first thing the LensCrafters associate asked me when I walked in the door was if I had purchased my glasses there (obviously I had. otherwise why would I have come here??). They essentially would not have helped me if I had purchased them elsewhere. After the associate looked at my glasses, for all of two seconds, she asked (second question!) if my glasses were currently under warranty. After she looked my information up on the computer (please note, this is all before she even made an effort to address the actual problem. my glasses) she informed me my warranty had expired about 4 months ago. After that, she fumbled with my glasses… a pull here, tug there, for all of two minutes. Without even pulling out a tool, mind you… told me my glasses were not fixable. NOT FIXABLE. She «consulted» her «lab guy» and loudly commented, «OH YES, I AGREE, THAT“S WHAT I TOLD HER, THEY CAN“T BE FIXED.» People, these glasses are Burberry… they are made extremely well, the quality is fabulous, and they were only bent a little. It was just not possible that they were NOT FIXABLE. And then it came… the sales pitch… «because your glasses are not fixable, you can purchase a new pair of, you got it. the same, exact frames… and, ah-​ha!, not pay for the lenses… how generous. The woman was trying to hustle me into buying new frames when my current frames were clearly, totally fixable. Needless to say, I left LensCrafters. walked across the mall over to VisionWorks where they took a look at my glasses, no questions asked, and fixed them in 5 minutes. The Visionworks associate was pleasant and helpful and assured me they would take care of me. What a concept for a customer service industry. I WILL NEVER PURCHASE ANYTHING FROM LENSCRAFTERS EVER AGAIN. They clearly tell their sales associates that if someone comes in, with broken/​bent glasses and are no longer under warranty, to not fix them and to push a sale on new frames. I don’t appreciate being hustled or scammed. I’m sure the sales associate was just doing what she was told, but I find it incredibly unethical. Unfortunate experience.