Malibu’s Auto Center

I went to Malibu’s for window tint and had my vehicle there at 9:30 per my appointment. I was going to wait for my vehicle to be tinted, but there was a delay in getting it in. I couldn’t wait on it any longer and didn’t have a ride so they offered to let me use one of their personal vehicles so I could take care of business while they tinted my windows! They went above and beyond to take care of me. The tint was finished by lunch and it looks great. They are doing tint, modifications, and repairs so you have to understand that things happen and can cause time frames to change. It seems that they are willing to do whatever it takes to make sure the customer is taken care of. I recommend this shop and would be confident that they will stand behind their work and ensure customer satisfaction.

Was told one price on the phone and went and dropped the vehicle off and when i came back to pick it up was told a higher price by the owner, He asked who told me that price and i said i didnt know but it was a woman. He proceeded to tell me that the only woman that worked there was his wife and she would not have told me that price which was like $ 279 instead of the $ 299 he said it would be. Not really a big deal except the way that he dealt with it, tried to act like a tough guy. Better ways to handle discrepancies than to stick your chest out and pretty much say to the customer that he is lying.

The thing that impressed me the most (although the quality of work is also exquisite) was the customer service oriented mindset of the owner. Good customer service is so rare these days it is refreshing to find. That alone is enough to make a repeat customer out of me.
Thanks guys! Loved the shop truck btw!

I’m going preface this by stating the quality of their window tinting is GREAT. Had a great experience the first time with no issues and when I needed get my G/F’s car tinted. It was the first place and only place, I called. They set me an «Appointment» over the phone for 8AM. Showed up on time, 2^nd customer there after the door unlocked and dropped the car off thinking there was no reason to put a rush on this I don’t need this until the late afternoon. It doesn’t take more then a 3 – 4 hours to tint a normal 4 door car. Took the G/​F to work and when on with my day. Around 3PM, I called just to make sure it was done, before walking over to pick up the car. They stated that it would be ready at 430 or 5. This threw me off, it was not what I expected in the least bit. I asked when they started on it, they said around 1PM. I asked why with my appt. being at 8AM that they started on it 5 hours later. They told me, that’s the way they do it, everyone gets an appt at 8AM that keeps them from having no shows for the day. Still being a little flabbergasted that it wasn’t ready, I asked why the car sat there for so long. I wasn’t being rude, and could have been easily defused by the simple words, really sorry for the misunderstanding or meaningless mea culpa. Which I did not receive. I waited the 2 hrs more it, informed the G/​F i was gonna be late to get her (She was super excited to stay at work longer) they completed it but she was extremely happy once she saw how awesome her car looked when she got it back.
Moral of the story: They do GREAT work, and if you choose to get something done there, make sure you set a time you need your car back when you drop it off at 8AM.