Midtown Optical

This review pertains only to the optical shop, not the Doctor as I already had a recent exam from an M.D. I came to this shop because I had won a gift certificate just the week before for 30% off all eyewear. There was nothing on the certificate that said it was not valid with any other offers and there is no expiration date. Their frames are on the expensive side but I managed to pick out a moderately priced $ 300 frame. With certificate this would be $ 210 and with my VSP insurance allowance of $ 130 I thought I would get a nice frame for $ 80. They would not honor the gift certificate and the insurance. I fail to see how these are related. They also quoted my lenses with several add-​ons that they would not remove at my request. The final quote with my insurance was almost $ 500 when it should have been closer to $ 300. I left without purchasing my new glasses. :-(

What a great office! The employees are lovely and Dr. Greenhaw has been wonderful. They were even quick to get me in on the same day when I had a small eye emergency. Great choices for eye wear (Paul Smith, Oliver Peoples… etc). Last time I purchased contacts (which my insurance covered — they offered half off on eye glasses. Any of you with an FSA account — non prescription sunglasses can be purchased too!

I have been taking my family to this place for three years, giving them, roughly, $ 1,0000-$ 3,000 of business each year. Two years ago, I asked the optometrist for the best, toughest pair of frames and lenses possible. He recommended a set that was $ 1,000 with a two-​year warranty on these Flexon-​like frames that were supposed to be tough. The bridge broke with no provocation the following year. They replaced the frames, to then only break the following year LESS THAN TWO WEEKS AFTER MY WARRANTY EXPIRED. Now I’m waiting on a replacement bridge/​frame for over a month since, magically, the frames are discontinued. Not happy with this. Not sure I’m staying with them once I get this settled.

I don’t have a single complaint about this place. Dr. Cody Greenshaw was amazing. He was very thorough during the eye exam and contact lens selection process. I’ve had eye exams for most of my life and have not had any other optometrist take the time to explain things in such detail for me.
They use a different method for glaucoma testing that didn’t involve the air puff which is a definite plus. Although it’s just a harmless puff of air, I get quite anxious in the moments leading to the puff. This was the first anxiety free glaucoma test that I’ve ever had.

Molly was so helpful and friendly throughout the entire process of booking my appointment, getting my paperwork filled out, calling and checking on me, and finally, ordering my contact lenses.
Dr. Cody Greenhaw is a gem. He takes the time to really ask questions and find out the concerns of the patient. He gave me a few options for contact lenses to be sure I found the best fit for my eye.
Love Midtown Optical and so happy my insurance allows me to go there!