ONEprop

the online portal is decent and the reps are professional– this is good. I have 2 properties in 2 different areas of texas under management. here is my main beef: the statements on the only portal don’t come out until the month AFTER the distribution has occurred, so if there was an expense you have to wait an additional 30 days to get an itemized statement on it. My other concern: this is a problem I have with other management companies in other areas as well: STOP NICKLE AND DIMING ME on OTHER FEES — like doc prep, advertising, renewal, leasing feet, etc… if you need to charge me 14% then do it, stop finding other ways to snake fees in there. its an issue of transparency and makes it MORE DIFFICULT and more COMPLICATED to run a simple cash flow analysis. knock it the hell off!

We have just begun renting here and wish we had read reviews first. The house was filthy upon move in. Literally dust everywhere and urine on the bathroom floor and nasty baseboards/​cabinets/​doors/​floors throughout. The carpet is so old and dirty that it is making us ill but they will not do anything about it. They did send the cleaning company out again to clean the house again, but this was after our move in date which made everything very inconvenient since all of our furnishings were already in the home. The cleaning company called me to come out, but the property manager never bothered to call back or respond at all. The fence is falling apart and gate doesn’t work. We will see whether they fix all of the broken/​non-​functional items. Based upon the other reviews, I am very concerned about doing business with this shady company who clearly does not care about customer service. We plan to buy a home when the lease is up. I don’t ever want to deal with the rental property industry again.

To: Kevin Martin,
The reason why I was upset with your company is: the sales rep took her time getting back to us about anything! We looked at several properties before deciding on the one we wanted to rent. She stated that she would call us on the phone the next day… to tell the terms we would have to comply with to rent the property. She did NOT call us the next day and just left us hanging and when I called the office to ask for her, her manager was very rude to me! He treated me as though I was a nobody and wanted to get me off the phone as soon as he could! We had the $ 3600 needed to move in, but when I was treated like a second class citizen by him, I decided it was in our best interest to look elsewhere! I am so glad we did! If a property management company treats all their customers the way we were treated at the beginning of a transaction, why would you expect to be treated any different throughout your lease term? I own my own business and know that if I treated my customers like this, I wouldn’t be in business long! Good customer service always goes a long way! Bad customer service should be shared with potential customers… always! We got bad customer service and we shared it not only here, but with everyone we know who might be in the market to buy or rent a home from your company!

We rented from ONEprop for over three years, and it was a disaster. After moving out, they kept our entire security deposit of $ 1600. The primary reason for the $ 1600 charge was a painting refresh of the house, claiming that we did minor damage to the walls. However, there was significant scratches and dents throughout the house (which we documented). They never budged on the charge for painting even though we thoroughly documented the damages, and nothing beyond wear and tear was done to the property while we were there. The house was only 6 years old, so I suspect that they hadn’t repainted it yet and wanted us to pay for it. Additionally, they charged us $ 300 for cleaning even though we had the place professionally cleaned. Eventually, they admitted $ 300 of the charges for routine maintenance (e.g., tightening a toilet seat) we bogus, but they were not helpful in dealing with any of the other charges. Absolutely do not rent from ONEprop unless you don’t mind seeing your deposit evaporate! It won’t matter how careful you are as a tenant.
In response to ONEprops comments below, we attempted to reconcile the differences numerous times and their response did not change. Ultimately, we were charged for minor paint damage to walls (wear and tear), and likely many marks and scratches that were present there already (we documented numerous scratches and marks upon move in). In any event, the house was overdue for a repaint as paint was chipping off the walls because it was cheaply painted to begin with. Between the three tenants of the property, we had rented from 5 different companies in Norman and had at least 80 percent of our deposit returned at each location. So, their claim that we didn’t clean sufficiently or caused significantly paint damage is illegitimate.

OneProp has just begun to manage a residential lease property for us in Edmond, OK. The company was recommended by a friend who is a realtor. From the outset we were very impressed with how OneProp does business. Our contact/​management specialist is Josh Farmer. Josh has been lightning quick in getting full control of our needs. This has been somewhat challenging since we live out of state. But this fact has not been a factor. Josh and I have remained in contact by phone and email. This has been an outstanding relationship. With his professionalism and efficiency we are confident that the property will be successfully leased very quickly. OneProp and Josh have my full confidence and I would not hesitate to recommend this team of dedicated professionals to anyone interested in their services. Go Sooners!!!