SpringHill Suites Oklahoma City Quail Springs

Terrible experience!!! The first room had a broken shower. The second room has wallpaper falling off. The front lobby has huge box fans everywhere because the AC is broken. I haven’t seen a repair man all weekend. The front desk is rude. I’ve never experienced such a terrible hotel. @Marriott this is a major brand detractor!!!
As a follow up, I worked with corporate @Marriott and I was told they would stand by their hotel and the management. I partnered with upper management at the hotel and they did nothing to satisfy us — they didn’t even offer a solution.
As consumers, we vote with our dollar. I will never stay nor recommend this property to anyone!!!

First off their a/​c was down or something in the lobby making it uncomfortably hot!
Second, when I tried to check in I was told that the room I booked (double 2 room suite) was unavailable so we (2 adults 3 kids) were booked into 2 separate king rooms on each side of the elevators. I’ll admit it wasn’t as noisy as I thought it would be but still we were separated.
Third, once we got to our rooms I noticed that the door handle in our room made it difficult to open the door. Idk how to explain it other than you had to force the handle down hard. Also our toilet kept running and that was kind of annoying. Oh and wifi, slow!
Fourth, their breakfast kind of sucked. I’m a person whose kind of ok with boxed food but come on, no one likes watery scrambled eggs. Also don’t forget, their a/​c wasn’t on/​working in the lobby making the breakfast area pretty warm.
Good reviews of the hotel. Parking wasn’t bad and the pool area also not bad.
I’ve stayed at the Springhill Suited at the Moore location. We enjoyed our stay at that location and and was really looking forward to another stay at Springhill. Sadly our stay at the Springhill memorial location was not that great!

Complaint to let you know about the service given today at the Marriott located at 3201 W. Memorial Road, Oklahoma City, OK.
1. My daughter XXXXX XXXXXXX reserved a room for two nights at this location. When she arrived she was told her room was cancelled. She advised the staff she had not cancelled the room. After long deliberation the staff person stated no Underwood had called and cancelled the room. This lends me to believe someone on the staff made an error. They would not fix the issue and even went as far as to be rude and condescending to her. This was in my presence.
I will go on to mention my daughter is in the latter stages of pregnancy and had driven 10 hours to get to this location.
2. When I made an attempt to obtain the email address of someone I could complain to the staff member, male, not manager became confrontational/​rude with me and did not handle the situation in a professional manner. Once again this is unacceptable. This happened just moments ago.

I stayed here last week for a business trip, and I found my stay to be very comfortable. Upon check in, I immediately found the staff to be extremely courteous and helpful. I can honesty say I received some of the best customer service I’ve received in quite awhile, including the manager personally taking me to the local mall when the hotel shuttle was already out on a run. The room (#612) was large and well appointed, including a microwave, small fridge, and coffee maker (though I never used it since they offer fresh coffee in the lobby all day). The sheets were nice, and they changed my towels everyday. Breakfast was delicious, consisting of scrambled eggs, a meat dish (changed every day I was there — sausage and potato dish, sausage links, and bacon), oatmeal with standard accompaniments, a variety of bread options, fresh fruit (apples, bananas, cut fruit, strawberries), hard boiled eggs, cheese and deli meat, yogurt, a variety of juices, and coffee/​tea. I loved the spread. A co-​worker said she saw a waffle iron, but I didn’t see it myself since I’m not much of a waffle person. In sum, I thoroughly enjoyed my stay at Springhill Suites in Quail Springs. The only reason I’m giving it 4 stars is because the rooms could use some updating. I would definitely stay here again if my travels bring me back to OKC.

Nice clean hotel but. If they give you a room by the elevators, ask for another room further away, will keep you up all night. They must do better on their breakfast, absolutely horrible. Almost went next door to the Holiday Inn to eat instead. On my last day they only had scrambled eggs and nothing else hot. Room windows need to be able to block out the lights at night, the shear curtains just don’t do the trick. this will be my last stay at that particular hotel

This is a nice hotel. I was very impressed. The rooms are nice and very clean. The service is good. The breakfast was okay. The wifi is free. We were really impressed with one aspect of the service. They have a discount for people who are there because family is at a nearby hospital. They asked why we were in town and when I told them for my mother at the hospital, they gave a big discount even though we did know about it or ask for it.

The next day we had the breakfast. It was absolutely disgusting. The eggs were instant but chewy!!! Only items were eggs, sausage, cereal and bread! Worse breakfast ever! I will not plan on visiting after the smells and breakfast!

Needed a place to stay for a couple of nights and thought this place would do the trick. Checked in quickly, then up to the room. Once we entered, the smell of mold over took us and noticed mold growing on one wall. The front desk quickly gave use another room, upon entering room it just didnt feel very clean and again noticed more mold in the bathroom. We went back to the front desk and just asked to not be charged for the room, because we were leaving. The place looks nice but its a dump

Clean rooms, friendly staff and one of the best breakfast in town. They also have a social happy hour every Wednesday with free drinks and snacks. If you are staying at this hotel, you have free access to Golds Gym down, a few blocks down.

Marriott, I just left your Arkansas location to check in to this OKC location. I left a horrible review for the AR one and had lost some faith in Marriott BUT the OKC location definitely restored my love for Marriott once again.
First of all, this one is immaculately clean. I loved my room — you added small special touches that made it really feel homely. I loved the Wednesday social hour — that was definitely a plus. It was nice to come back at the end of the day for some food and wine/​beer compliment of Marriott. The breakfast is warm and yummy.
The staff here is awesome but I would like to especially mention the lady that attends to the food area. I spoke with her every morning and realize now that I never asked for her name. Anyways, she was so warm and so nice and it was my pleasure to have a small conversation with her to start the day. She would always ask how I’m doing and to make sure I have a wonderful day — she’ll say don’t try! One morning, I overheard a guest that was so excited and happy to run into her again that I was amazed to hear a guest feel about staff that way. Nonetheless, she is an asset at this Marriott — Marriott, you need to pay special attention to this lady!

Springhill suites is a very pleasant place to stay. Rooms are clean, modern, and comfortable, typical of a Marriott property. The springhill edition has small kitchenettes, minus a stove top. If you can microwave everything you eat, you’ll be just fine.

Place is clean, the staff is friendly. Breakfast is standard hotel fare, nothing outstanding, but a good variety. Rooms are decent and accommodating to the business traveler.

Off the main interstate (40) and it was a lot less expensive !
Staff was very friendly and casual, gave me the AAA discount
Very nice place, great room very clean and comfy, trendy !.
Breakfast in the morning, it was great.
We love Spring Hill Suites…

We stayed here for two nights for Easter 2010. It was a QUIET clean hotel and the service was great in all areas. It is in a nice location (growing suburban region) close to our destination but finding your way back to the hotel when traveling eastbound took some work (not the hotels fault… just wanted to alert a potential visitor!). Also, depending on the road you take to the hotel, there may be small toll to pay… don’t depend on the change machines at the toll booth to provide change either! It only takes $ 1 & $ 5 and certainely doesn’t always work.

Aww — sad that this is the first review for this hotel. Without too much further delay:
Location: 3 out of 5
This place isn’t ultra convenient if you’re flying into OKC, but if you have friends and family that live to the north, it’s in a pretty convenient location. Be aware that Memorial is not a toll road, but instead it runs parallel to it. Depending on where you’re coming from, you may have to cross the toll road, and take a left, as either side of Memorial are 1 way at this point. Honestly though, it isn’t that tough to figure out.
Amenities: 4 out of 5
Nothing to complain about here. The suite we had contained everything that we needed and then some. The added bonuses I guess are the microwave and the mini fridge. It’s not complete «suite-​esque» as there was no full kitchenette and no dividing walls or doors in the living area, but no real complaints. There is a «living room» feel with a couch and one wing chair in the suite.
Please do check out the daily hot breakfast, though. By no means is it gourmet, but along with the traditional continental breakfast items there are breakfast patties, eggs with cheese in them, oatmeal, and waffles. Of course, there is also yogurt, milk, cereal, etc.
There is outdoor parking on premises at no charge.
Service: 4 out of 5
No complaints here — everyone was friendly and kind, and the breakfast staff was quick to refill items that had dwindled down in numbers.
Pricing: 5 out of 5
I PL’ed the price, so I can’t really complain. Not sure what full retail rates are, but for ~50 bucks a night, I was very satisfied with the experience.
Overall: 4 out of 5
Very satisfied with my stay: rooms were spacious, hotel was clean, people were friendly, there was free parking, the breakfast bar was good, etc. etc. I would definitely stay here again if I was in the area.