The Home Depot

Home Depot (this location) has really stepped up their customer service game. I literally encountered 4 separate employees either greeting me or asking if I needed help within the first 7 minutes of being here.
I looked up my items (outdoor lighting) online, set them on my list and walked right to their location thanks to Home Depot’s app. The lighting person helped me by setting up a no risk estimate with an electrician to install — just as a comparison to the person I usually use.
I’ve had Home Depot install my refrigerator and dishwasher and was extremely satisfied.
So yeah, I like Home Depot and I especially like this location. Highly recommended.

We’re seriously considering a partial kitchen remodel, and we came here to meet with a designer, James. He was really nice, and very patient with us, considering we haven’t totally made up our minds about all of it yet, which is hard to do when you don’t really know the price of anything!
We took in good measurements, and some photos to give a frame of reference of our kitchen. He had a great program where he could make changes to the design quickly based on our feedback. He can move the cabinets and configurations around so you can see what it will all look like when it’s put together.
It still feels daunting, to have to make all the decisions on your own, with an hour and half with your designer. I imagine this must be why people hire contractors to help them decide, help make sure the decisions are the right ones.
But overall, this was a nice experience — a bit of a pipe dream that is slowly becoming a reality of making a better kitchen for cooking and entertaining!

The [*][*][*][*] is mainly for the paint guy. There’s an older gentle-​sir who works in the paint department, who has been the saving grace to a store that otherwise seems to lack employees altogether. He is well-​informed about the (paint) products, he is kind and courteous, and he will give his honest opinion (about paint products) if you ask him.
The rest of the employees are pretty good also, but good luck finding them.

It’s a good store and I have always had good customer service response. A common problem with these type of stores is pulling damaged and pilfered merchandise from the shelf. In this regard I’d give HD a B. You have to check and make sure everything is on the package you’re buying or that it hasn’t ever been opened by a thief. Sometimes I find a package tapped back closed and won’t buy them. In general wood products are rough everywhere but at HD you will still find a few boards for sale graded #2 that should be in the trash or discounted as damaged. Buyer beware.

I don’t know why but the customer service at that store is so unpredictable. 75% of the time it’s terrible. I had a grill I bought online sent to the store to save $ 55 on shipping. Went to the customer service desk as per the directions emailed to me. The lady at the desk… acted so flustered like she was trying to put out fires or something. After looking for like 1 minute a he tells me that my order was at the Pro desk. I hop over to the unattended Pro desk. Wait 5 minutes till I grab a random employee walking by that acts like I’m crazy for even asking him to help me. He «helps» me by telling me to go back to customer service and get paper work. I go back and luckily was helped by a gentleman who knew what he was doing. He got my grill in less than 5 minutes and offered free grill assembly and to help me load it up. I go Home Depot because it’s the closest of the Box stores… but I’m going to make the longer drive to Lowes, where the customer service is a lot better. Home Depot is clearly geared for high volume contractors vs DIYers.

We had a large group in the area helping individuals to rebuild post tornado. Rental center at Home Depot couldn’t have been more helpful or nicer! I have had good success at all Home Depot rental centers and I have used in them three different states. Give them a try!

I’ve been to this Home Depot several times and it is not my favorite. I have NEVER had the help loading items into my car that they say they have. Today, I (with my sister) loaded 37 large paving bricks to the cart and then into the car. The guy they page for assistance showed up literally as we loaded the last brick, ugh. Ppl are polite and courteous, just not reliable.

Ok, so my love-​hate relationship with Home Depot has been saved by 2 very good, knowledgable, helpful young men Phillip & Jason. Thank you guys! Phillip can cut any piece of wood with great precision and is a wealth of knowledge in all things woodworking. Jason works in the tools department, my favorite ;-) power tools! And boy oh boy does he know his stuff! They are both friendly, attentive, and extremely good at what they do. To bad Home Depot supervisers are not the same… the only reason Im leaving 1 star off is because while Jason was trying to help me, his superviser rudely interrupted us asking did he answer the phone? I looked at him and said No I thought you did. He huffed & walked away… Good!!! Again, thank goodness for Phillip & Jason!!!
HD something is very wrong with who you pick as your supers!

I went to simply get bigger wheels for my tennis ball machine at Home Depot … what I got was some awesome custom machining to put wheels where they couldn’t possibly have fit. Thank you Rick!