Carvel Ice Cream Bakery

Very good ice cream but they are kinda pricy. I prefer to go in Wednesday’s, buy a sundae get one free

I was so excited seeing a carvel in town after moving into the area a few years ago. Been coming here for their ice cream cakes year round for bdays and summer time ice cream runs. Service has always been good and their products are better and fresher than the ones you find sitting for days in grocery stores.

My sister and I used to come to this location because the one by us in Spotswood had a crazy lady manning the store, and we just couldn’t deal with her. The drive here was worth the lack of stress in ordering. But this spot does have younger kids working and sometimes they just don’t think. One young guy used his finger to scoop the soft serve chocolate back into the cup when he misjudged it and it fell out from the dispenser. Gross! Sorry, you can never do that with people’s food, and at the very least not somewhere that the customer can clearly see you! We had to ask him for a new one. He was well accommodating, but kind of weird that happened in the first place.
Have their parking lot. Near the intersection and light, so easy to get in and out, but have to watch out for cars coming and going.

I been a resident of Old Bridge for 10 years. Since living here, I have chosen this Carvel as my go to Ice Cream spot. Not because of service, but because is so close to my house. The service has always been slow weather inside or drive-​thru.
I took my family for ice cream on 4 – 27 then again the next day (4 – 28) after my daughter’s Dance practice. After waiting in the drive thru line for a while, we finally get our turn, order and pay. The male at the drive thru window handed us a coupon for a free junior cone valid the following day.
The following day, I take my daughter to soccer practice and subsequently to Carvel to redeem the Free Junior cone coupon. The place was mobbed, so many people it took strong will to want to stay and wait. Being that my little one was already excited, I got in the drive through lane and waited. When our turn finally came, I ordered and paid for 2 ice creams cones (for my wife and I) then inquired about my free cone. Thats when the catch came into play (cause there’s always a catch, right?) Oh no Sir, sorry but thats only valid inside the store. Seriously? I wait the line, paid for 2 ice creams and now I can’t get the free cone I was there for in the first place? It would have taken her 5 seconds at most to hand us a JR size cone.
Wouldn’t you think that if we were at the window and had already bought and paid for 2 ice creams that your objective was already accomplished (to get us to buy something). Well, I’m very disappointed, we were deceived and taken advantage of. We did not see that anywhere in the coupon flyer. I think it was just made up as an excuse not got honor the coupon. They knew we weren’t going to make another line inside with so many people already in front of us and no place to park.
Hate to say that after so many years and over deceitful practices, they have lost a family of loyal customers over a JR Cone. Cold Stone HERE WE COME!!!
Sincerely,
No Longer a Customer