AAA – Old Saybrook

I tried to email you and the email address you provided does not work. I was hoping to see an improvement in AAA’s customer service!

Terrible customer service at AAA in Old Saybrook! Regina Gendreau’s staff didn’t explain specifics for just 1 minute of their time to help me to make a better and more informed choice for my license renewal. The choice I made, in fact only served to help them make more money and cost me more money in the future! Her staff was rude and my phone calls to address their lack of courtesy were never returned. AAA in Old Saybrook lacks professionalism and kindness!

We still will have AAA for travel needs. However our home and auto insurance was dropped for literally no viable reason. One minute we are valued customers, the next minute we are scum. This took place in Florida. We still think the world of the staff in Old Saybrook Ct.

The first time Triple A came to my rescue was when I stupidly locked my keys in my car after a night of… imbibing. Within forty minutes, the serviceman appeared and freed my keys from my Grand Am’s lusty clutches. He also didn’t comment on my distressed, hungover state, and that alone was worth the membership fee.
The second time I used Triple A was yesterday, to help me plan a drive to Pittsburgh, with a stop in Philadelphia. Over Labor Day Weekend.
Google Maps and Mapquest wouldn’t let me design a route that didn’t include the GW Bridge, and I may not be the world’s savviest navigator, but I know that driving across the GW anytime on Labor Day Weekend is automotive suicide. Enter Triple A! When I told the lovely woman behind the counter that I wanted to take the Tappan Zee, she said, «Oh, of course, we never send anyone over the GW Bridge.» AWESOME. In addition, I got loads of free maps, and a personalized route booklet, with step-​by-​step directions, including progressive maps. The Old Saybrook office was surprisingly dead, but the representatives couldn’t have been more friendly. Highly recommended!