Dunkin’ Donuts

Oh boy.
I walked in this morning and ordered a medium caramel swirl ice latte with skim and a ham, egg & cheese on an english muffin. The girl at the counter apologized for the wait when it was finally my turn, which was nice. They were extremely busy, and I understood that they were struggling to keep up, so the wait was understandable. I ordered my latte and food, and she informed me it might be a bit of a wait. Again, that was fine with me.
My latte was ready just a few minutes later. I was given a small instead of a medium, and when I checked my receipt I had indeed been misheard and charged for a small. That didn’t bother me so much, but my latte tasted a bit off. I was determined to make the best of the situation, and coffee’s coffee, so I drank it. But I’ve had this latte at other locations quite a few times, so when I say it didn’t taste right, it’s not like I didn’t have a leg to stand on.
I was trying to be patient considering how busy they were, but after waiting 10 – 15 minutes for my breakfast sandwich I decided it was time to inquire about it and see what’s up. The employee I spoke to asked how long I waited, and when I told her 10 minutes, she asked if I wanted a free side of hash browns to go with my sandwich, which I was happy to take. And just a few minutes after asking my sandwich was ready– with no aforementioned hash browns.
The sad thing is the staff seems very nice, and I understand that mistakes happen. The other customers seemed to have received their orders in a timely fashion, so maybe I was the only one who had such a bad experience. Still, I don’t think I’ll be back.

Donuts are round, so true. I love slamming some DD in my face. This was a good location and clan and very polite service. They do appear to spread the frosting on, as opposed to dripping it, but that is incidental as if you are here you are going to tear it up. I got my usual, strawberry frosted and medium coffee, it was good and yummy.

Completely remodeled! It looks very nice inside. Staff does a solid job, but the Orono Dunkin Donuts staff less than 2 miles away is much better. I hate the traffic light. It takes forever to turn left and actually be able to exit out.

This is the worst DD I have been to. The staff I have encountered has been slow and not very friendly. Don’t bother trying to use the drive-​thru on your way to work or school, you will be late.