Cryo-Cell International Inc

When I got pregnant, I knew my baby’s health is the most important thing. I have heard about storing the cord blood from some friends who have done it, but it wasn’t enough for me I wanted the best for my baby. I heard about Cryo-​Cell from my OBGYN and decided to meet with their representative Anat, who made my decision so easy. She sat with my husband and I and explained to us why it is so important to store the cord blood and of course why should we chose to do it with Cryo-​cell. Throughout the whole process Anat was always with us answering any question we had and supported me in any way especially since it was my first pregnancy. I knew that when the time comes Anat will be there for me even during the delivery, and I wouldn’t need to worry about anything. My Baby girl Yael came to this world on May the 5^th and my whole life changed. Thank you Anat for your support and for your help you are always here for us, we love you and you’re part of our family now, we are so happy we chose Cryo-​Cell

We were having our first child so we put in time and a half on our research like many other first time parents and fellow Unilocalers; Cryo-​cell just seemed to be the best fit for us. My wife met with Anat from the company and couldn’t be happier, which in turn gave me lots of peace as we both worked hard towards keeping stress out of our lives during the pregnancy. My wife had all of our questions answered and our box ready for the hospital. I had not met with any rep prior to my wife going into labor and before doing so she told me «just make sure you call the number on the box when the baby is born»; and that’s exactly what I did, it was 1:30am and I called and spoke to a rep who explained everything to me… the box was ready to go! He advised they would pick it up from the room by 8am, and they showed up to our room, right on the dot to pick up. What touched my heart was Anat showing up to the room later that day, coming to visit us as a new family. Words can’t explain when someone goes out of their way to make an appearance at the most special moment in one’s life… I have family who still hasn’t stopped by to meet her and she turns 6 months this week. Any review I place here will never explain how special Anat is and no matter how many times we thank her, she won’t ever know how much we appreciate everything she has done for us.
A company is represented by it’s employees; Anat, the gentleman who set the pick up and the one who did the pick up were the best team we could have by our side in an experience completely new to us both. THANK YOU!

From the beginning service and responsiveness from Lisa B. were outstanding. All correspondence was done in a timely manner which we really appreciated because our timeframe was very short. The local rep in San Francisco was helpful too. The pick up box was waiting for us when we needed it and taken to storage right away after birth. Thank you !

Have to agree and WORSE with the first review from Allison L. who couldn’t cancel. Sent them cancellation paperwork before moving 4 years ago. Just recently got calls from a collection agency and was turned down for a credit card for the first time in my life because my credit score dropped a 100 points due to their having turned it over to collections. Called them and they admitted the bills they were sending me were returned as undeliverable but turned it over to collections anyway! Their solution was for me to pay all the bills for a service I had cancelled and then I call the collection agency to see about fixing my credit (yeah, that’ll work) as Cryo cell «doesn’t have anything to do with that»!! Dealt with Jeffrey in accounting who seemed dense and robotic and certainly unsympathetic. Also, parents, research the whole idea of cord blood storage as it almost certainly isn’t what you think it is despite the false marketing. Here’s a link to start –http://​www​.par​ents​.com/​p​r​e​g​n​a​n​c​y​/​m​y​-​b​a​b​y​/​c​o​r​d​-​b​l​o​o​d​-​b​a​n​k​i​n​g​/​t​h​e​-​c​o​r​d​-​b​l​o​o​d​-​c​o​n​t​r​o​v​ersy/
If you decide to do it anyway, DON’T use Cryo-​cell international.

By way of an update to my earlier review: Cryo-​Cell reached out to me to address the issue I had with cancellation and did a great job in terms of addressing the error and ensuring all was cleared up. Since my only concern had to do with this administrative matter, I am modifying my review. We had 15 years of great service and I’m impressed with how they handled clearing up our admin issue.

We did a lot of research prior to our daughters birth. We ended up going with Cryo-​Cell. Best customer service and best technology. We are happy to know we have a worst case scenario, just in case back up in plan in case of some horrible things going wrong. Pricing is reasonable for the service as well. The kit they send you has EVERYTHING and then some. The hospital staff was blown away by how thorough the kit was, remarking other companies do not do the same amount of blood testing to ensure all is well.

The customer service was excellent and they come highly recommended. The kit was easy enough to use and I couldn’t be happier with how smoothly everything went and the level of service I received. I had talked with other companies and anybody I knew who used cord blood banking and Cryocell definitely came out on top, in fact I recommend them to any women I know who are expecting :)

Cryo-​Cell is absolutely amazing! When having a baby there are some things you don’t want to have to stress about. Cryo-​cell made my first time experience great. From great and friendly customer service to fast processing for my baby’s cord blood and tissue. I needed my package fast because I just signed up and they shipped it quickly. I am so pleased and happy to say that Cryo-​cell is taking care of my baby’s most precious items. I love my child and they understand that so they take care of the rest.

They are a great company! Very easy to get in touch with and the process to set everything up was easy as well. Everything was picked up and cared for. We received our information about the cell storage in the time they said we would. Would definitely recommend this company to anyone looking to do cord blood banking!

I did a lot of research on cord blood banking and this proved to be the best. their customer service was excellent and informative. easy to use and we are very happy we did!

Went for a tour of the facility. I was very excited to find a cord blood bank in Tampa! Julian is the representative that I worked with and he was great. Answered all my questions and provided me with plenty of research as to why cord blood banking can help our new addition to the family. The facility was very very clean and it was interesting seeing the process for how they cord blood is preserved. If you live in the Tampa area this is the best place to store your cord blood!