Enterprise Rent-A-Car

The staff work to hard but are unable to overcome the limits of this organization. I ordered a car 4 days in advance and was given one that was disgusting. It reeked of smoke and every surface was stained. Every seat, every floor surface. The only effort to mask the odor were air fresheners.
I have asthma so 10 hours of driving in this was beyond the pale. I needed to leave town but the only option offered was a 6 hour wait for a car to come from Buffalo. If they could have gotten that car in on Friday afternoon after I needed to leave then they could have gotten it in on Thursday afternoon.
I find the response comments (now removed) by Enterprise on June 26^th totally disingenuous. I first contacted Enterprise corporate about the problem on June 19^th. And was told that I would immediately get a call back. I then reached out to them again via Twitter on June 22. They responded and asked to move the conversation to email so we corresponded there on June 23. Late in the day I received a call from the regional manager with nary an apology.
I am not sure what value me contacting them once again might do. If Enterprise wants to fix the problem, the onus should not be on me to call them or contact them or email them or tweet them one more time.
Totally unacceptable.