Mow It Right

I wanted to share my experience after talking with Christy who said she is part owner of the company. Now It Right of Memphis. To make a long story short. They did a terrible job mowing the back yard. When I called to discuss my concern Christy was extremely rude and defensive. Even told me not to interrupt her as she lectured me about mowing and fertilizer. When I told her I have owned homes with yards for over 30 years and rarely if ever complained with services I have had and told her I would give their company negative reviews because she was not willing to help me resolve my concern she told me not to «threaten» her and she would say our grass was 2 feet long. Needless to say we cancelled immediately. Any business that thinks writing facts on Unilocal is threatening them needs a poor review.
I appreciate having Unilocal to express consumer concerns

There is a reason their prices are a little cheaper than everyone else’s. I paid for a year of lawn treatments and regret it. Ineffective treatments and horrible customer service. The worst part is when I call and explain that I do not see the weeds dying, I get questioned and told that it is normal. When I call and ask why my back yard was not treated, I am told that it was because the amount of material used is consistent with the previous application sq. footage. Really?! What if your technician over sprayed my front yard and disregarded the back yard? Then where is the granules or the evidence of blue that is very prevalent in the front yard? Also, I was at home all day and did not see them make an attempt in the backyard. Very frustrating that I have to PROVE their service is inconsistent.
I also tried their bi-​weekly lawn cutting. Just as horrible as the lawn treatment. 3 guys showed up and were gone within 10 minutes. They left all the lawn clippings exactly where they fell all over the sidewalks and edges of my property. My neighbors were not happy about that and neither was I. That ended immediately.

Picture Sales Person… Have you ever dreamed of a perfect yard without having to do anything or manage anything. You can just check off yard work as something you have to worry about. You will have one of the best looking yards in the neighborhood!!!
Typical yes sales people tuns out to be typical crappy service.
Mow it right is broken up into many services and I had involvement with all of them over the year I used them. I know this because I signed up for the total service due to the fact I had 0 time to spend on my yard. These services are sold as the total package for clients that expect the entirety of the property to be taken care of as issues arise.
Service Rated by department
Weekly mowing = ***
Mulch Twice a year = **
Gutter twice a year = *
Seasonal Flowers to two beds twice a year = *
Weed Control = **
Flower bed maintenance + *
Sprinklers system open and close = ****
Leaf pickup twice a year = **
You agree to a price and pay monthly year round. The idea is that you no longer have to worry about your yard or over exuberant HOA or anything that pertains to your yard. Do not ever fall into this trap, and it is a trap. I had weeds growing from my flower beds to my front door that took two calls to have addressed, because one group that comes out doesn’t do what the next group does. The guys with the weed eaters will literally walk right by two foot tall weeds because it sits in the flower bed. Now they would cut two inches of that weed if it ever hit the yard. Which is a «seriously dude» kind of moment when you see it.
Speaking of weeds, I never had a time that I could walk my yard and not find weeds. You spend the same amount of time complaining and scheduling as one would without paying the premium.
The gutters where only done once and took several calls to have done. They skipped the highest gutters for obvious reasons. The seasonal flowers are put in half way through the seasons. I have sneaky feeling that the department that does the flowers also does the pallet grass, because they will tell you the rain has them off schedule even if it has not rained in two weeks. They explained that the grounds were too wet to get the grass, though I see neighbors, business, and many more having them done during the month we waited. Funny how you start paying attention to those things when people tell you one thing and you see others not having any problems. The grass was installed so late in the year that it still has not taken to the ground that I am paying a fortune to water, and it’s August.
All these issue make it really hard to stomach on those cold winter months that you don’t see these people.
The only reason I am giving them more than one star are the individuals who do the sprinklers. They are legit, but give mow it right time and they will figure a way to screw that up as well.
Let me leave you off with how things ended with us. I called halfway through the summer to request that our contract not renew itself, because I didn’t want to get stuck for another year paying without addressing my concerns. What actually happened was for them just to stop showing up a week before the contract ended.
It doesn’t matter that items that were agreed upon never got performed. The real kicker of it all was talking to one individual who works for them. He said I would fire them to after briefly looking at my yard.
You live and learn. I thought I would put this out so you don’t have to learn the hard way like I did.

I cried tears of joy yesterday when I got home & saw the amazing job Mow it Right did on my yard. I no longer have to avoid eye contact with the neighbors because of my unsightly yard. Super fair prices & great service. I have already recommended them to friends & family. Thank you, Mow it Right!