Osaka

The atmosphere was good and the waitress was attentive.
We ordered steamed dumplings. They were hard and dry. My wife and I both ate one and got half way through the third before it was too Much and had to send back.
The waitress cam back and said the manager would only give us 3 because we had eaten 3. Now, I am not concerned with getting 3 extra dumplings. It was extremely petty that they would only give us the ones we had eaten. First the ones we ate were bad.
It didn’t seem that they cared that we were dissatisfied. They made it seem that we were trying to get something free?
This is ridiculous since we spent $ 80 on sushi and dessert.
Also. The dessert was comical. A huge scoop of ice cream with battered and fried bananas. I think they fried them with the French fries because they were not good.
Anyway. The beer and the sushi was ok.
Probably will never come back. Didn’t feel welcomed.

The food is hit or miss alot of the times. The service is terrible most of the time.

We sat on the regular dining side when we went. Although the service was okay right off the bat the sushi menu was complicated. Every roll that looked appealing had raw (which I don’t love) or something strange added to it. So if you are somewhat of a sushi connoisseur I suppose you would enjoy that but I rather enjoy the simple sushi. The rice was decent, the miso soup was more salty than others I’ve had, and the edamame was very stiff. I just wasn’t digging anything we ordered and probably will stick to our usual Japanese restaurant. So though it wasn’t horrible I wouldn’t say it was the best in town.

We have been to this restaurant several times in the past and it was great. However, I took my wife for her Birthday and it was awful. We ordered crunchy shrimp sushi and it was not that at all, I ask two different servers and was told by both that it was what we ordered. We have ordered several times and we both know what it was supposed to be. Funny how fast the two sushi rolls and the habachi rice came out, my though is that they took what was made up and served it even though it wasn’t what we ordered.
Most times I would have said something and sent it back. However when I get this upset it is best for me to accept it then handle it a different way.
One other thing, for a restaurant like this one would think that the hostess would have better dressed than what someone coming out of a classroom would look like.
We won’t be back for a while or it may be never.

This location lacked in the environment and décor department when you’ve been to the Memphis location before. Food made my stomach hurt, had the chicken teriyaki hibachi table dinner veggies seemed cold like they sat for a while but the chicken was hot and fresh. Sushi was decent and service was pretty slow for not many people being there. Will go to the Memphis location from now on.

Best place in town to get Sushi. The Sushi has super reasonable prices and it is always good. Sushi is the main reason we go here and we go a lot. Their dumplings are also pretty good.
Only downside is their hibachi food is kind of meh. Also their seafood sauce isn’t that great.
Go for the sushi and you will love it.

We were a party of 10 for a birthday gathering and they didn’t miss a beat. Often times service for parties that size lags and details are missed but they were on point from drinks to appetizers and hibatchi. I thoroughly enjoyed the food and the attention. They accidentally delivered cold clear soup to the entire table but within under 5 minutes hot soup arrived. I write this part to point out that in restaurants mistakes happen amd customers understand that but the service after the mishap makes the difference. Everything was delicious and we’ll definitely be back

Went to Osaka for a special occasion. We experienced really slow service and disappointing food quality. Seemed like the service side employees were busy socializing and just not concerned about the patrons. I assume the 15% auto gratuity charge has set the tone of complacency. I won’t be back…

This used too great place to dine. You can always judge the quality of a restaurant by the cleanliness of there restrooms.

We just ate at Osaka. Have not been before. The menus are black with red writing and very difficult to read. We were ordering the hibachi. Found the early bird special which was $ 14 and we were too late for. Under that was hibachi with regular prices for $ 16 so we pointed to that when we ordered. When we received our bill it was $ 24 per person without tax! When we called the manager over she told us we we ordered the wrong thing and after 6pm it was $ 24. When I explained that we pointed to our order that showed $ 16 and that the waitress should’ve told us we could no longer order from that menu. However she still refused to honor the price and said she didn’t know whether to take our word or the servers. (Clearly has no concept of customer being right) It appears from the set up of their menu they are trying to mislead customers. And what terrible customer service! It was the servers fault for not notifying us when she saw we were ordering off the wrong menu. They purposefully do this to cheat people. Who in the world would pay $ 25 for a meal in Olive Branch when you could have a fancy dinner for that at a nice restaurant in Memphis! We will never be back and I’ll forever consider this place cheaters and thieves. Do yourself a favor if you want hibachi — go to Kyoto down the road. They have reasonable prices and great food.

This place has hit rock bottom as far as service is concerned. I regretfully will not be giving them another chance after tonight. I refuse to spend another dime at a place that cannot ensure basic restaurant skills.
If you order food at the same time, it should arrive at the same time. If it doesn’t, realize it and make accommodations accordingly.
If you make a mistake, be honest, admit it, and try to make it right. Don’t blame the kitchen. It sucks.
If you screw the majority of someone’s meal up, make some sort of effort to get the check in a decent amount of time.
If, when, the agitated customer is standing in front of the gallery of servers (6 people tonight) & (3 – 7 people always standing on the south side of the bar), it should not take the guest to wave his arms to get attention.
Literally, after waving my arms in front of all of the servers one says, «do you need something»? I said, YES, a box!
I’m done with this place. Have been. Charity has been dragging me here. Done with that mess, even the lovely bride won’t sway me know.

Appetizers were awesome. Service (one veteran and another in training) started out fine but then gradually sucked as it neared the end of the night. The server in training seemed to not give a damn.
Everyone was served their sushi before me, so I was last to eat. COME ON. And, my sushi came out staggered… a roll here, a roll there, my salmon sashimi, and then another specialty sashimi dish. This is where I was totally disgusted: it was clear the sushi chefs stopped giving a shit and just wanted to get me the dish. The salmon sashimi was in HUGE chunks and were still slightly frozen… um, whatever happened to cool, buttery, melt in your mouth pieces. The fish seriously looked like a piece of just thawed salmon from the grocery store, with like the skin cut off… still had brownish stuff on it. The specialty item was tuna with raw scallop on top. Again, the raw scallop was FROZEN! I sent it back. And where were the garlic chips? I just saw garlic powder or pepper on it.
Prices were very reasonable.

I had Osaka as 4 – 5 stars, for their dine in service has been spot on, their food is good, and even the hibachi area (and I hate «clangy clang clang» places) has been above par. The Dark Side of Osaka is their carry out customer LACK OF SERVICE. Please get these kids to put away their toys and take care of the people at the bar and counters. When your employees are more preoccupied with Trivia Crack, messaging buddies, Instagram, or whatever their smartphones are spewing out, it’s time to switch allegiances to one of the other places in the OB.

Given the area, Osaka has an amazing assortment of sushi, unique and creative rolls. They chefs touch is there. And the fish was, for the most part, fresh.
The one big downside here is. There is way too much on their menu. its exhausting. And combined the samurai like hibachi chefs twirling knives, eggs, and throwing flame. Its a bit much and can make for a stressful environment.
If you are looking for a fun spot for a big group, this is perfect. But, if fancy is your fancy. Probably not.
Pros:
Great varied and extensive menu
Good fresh sushi and Japanese beer
Entertaining venue for 5 to 15
Cons:
Congested
Long (exhausting) menu
Staff are scattered (unprofessional)

I love all the Osaka restaurants. This was my first time here and it didn’t disappoint. People who post negative reviews about Osaka are not worthy of Osaka. Try the blazzin roll, or the Cordova. They’re my favorite

Been going here since they open, never had a bad experience. Love the service as well as the food. Had my daughter grad dinner there with over 40 in the group. They were able to accomodate and get everything going.

We lived in Cordova TN for about 4 years and had Osaka at least 3 times a month. Always good, never had a bad dish at Osaka. The lunch special sushi was our favorite, lots to pick from at such a great price. Anchorage, spicy crawfish, dynamite Philadelphia roll… all good! Both the house salad and seaweed salad are great. House salad dressing is some of the best I’ve had. We’ve yet to find a place we like as much as Osaka since moving to Grapevine. We miss and loved this place!

This is the 4^th time I’ve come here for lunch, and I have yet to get out in under an hour each time. As of this writing, I’ve been sitting here 35 minutes and haven’t seen my food.
The sushi menu is extensive. The hibachi is great. The food always tastes great. When I’m at work and craving this type of cuisine, this is my first option. However, as noted, don’t go unless you have time to spare.

I was visiting TN when I heard so much about the food at Osaka. Being from Dallas, I’ve had my share of really great sushi. I was a bit skeptical, but I was blown away by the food, the general atmosphere, and the hospitality.
The rolls we ordered was amazing, from the fresh sashimi slices to the crunchy special rolls. If the rolls were good, the hibachi was even more impressive. The rice down to the vegetables were mouth-​watering. And guess what? The secret sauce really was amazing!
The atmosphere of the restaurant was really nice as well. It was open and inviting. We sat at the hibachi table and I was nervous because my past experiences have been smoke in my face, but the restaurant was very well ventilated and I couldn’t smell anything but the delicious food.
Coming from the Deep South where southern hospitality is prevalent, I was very pleasantly surprised to experience one of the best services I have ever gotten. The hibachi chef was pretty funny and accommodating to my little cousins, who, at the best, are brats. The owner even came out to greet us after hearing that we were from out of state.
Overall, this is definitely one of the best restaurants I have ever been too. I for sure left with a full belly and a warmed heart!

Everything was terrible from the food, to the service, to the management. We had 2 waiters –someone training and another veteran server. With 2 servers you would have thought our dining experience would have been exceptional, but that was FAR from the case.
*The salads and soups were forgotten about, and came to the table right before the meal came out.
*They forgot to give us silverware.
*My order was wrong after repeating 4 times to the waiters.
*The eel sauce taste like it had been sitting in an old shoe.
*The waiter split sauce all down my husband’s shirt and arm (not sure if the shirt is salvageable now)
My sushi plus the eel sauce was just not good, to say the least. When I tried to tell them that my food wasn’t good, I got asked 3 different times why because they wanted to «pinpoint» the problem. Time and Time again, I politely told them that the eel sauce tasted bad, my original order was incorrect and whatever they brought me the 2^nd time around just didn’t taste right. So I didn’t eat it. I maybe had 4 bites of my entire plate and did not feel comfortable eating the rest.
Now the manager comes over. She is now asking me the same question I have repeated 3 times… this makes number 4. I turned to my husband and I said «I am tired of talking about this» If we hadn’t been with another couple we would have just left. And let me say, she is not asking in a polite way, she is being argumentative. She goes on to tell me, she sold 10 of the same rolls today and had no complaints, and that the eel sauce was made yesterday. She keeps on debating the subject. What is there to debate?! I didn’t like the food, it was gross, I didn’t eat it… that’s it! What about the customer is always right concept?! So instead of comping the meal or apologizing, she is trying to argue with me. Also please keep in mind, I am not a complainer. However I do know what customer service is and this place is seriously lacking it. I didn’t even bring up all the incidents that happened (that I mentioned above) yet. So when she would not let up, we finally told her the list of issues mentioned above that we weren’t even complaining about to begin with. We were actually trying not be to rude about it, but she was treating us like we were just trying to get a free meal. If I wanted a free meal… I would have eaten my sushi.
All in all, the rudeness and ignorance of the staff here and especially management was shocking. I have eaten here before and is was pretty good. But who ever they have running the place now is awful! I feel sorry for the owner. Now I am wondering, who is going to pay for my husbands ruined shirt? You think we even got an apology from the manager on that… absolutely not!

Osaka is a cool wine and dine restaurant. The décor is dark colors and cozy, laid back atmosphere upon arrival. I have experienced both regular and the hibachi grill; which is more expensive. I recommend to experience the hibachi grill at least once. My chef almost killed me when the knife flew out of his hand and it flew into my plate! The food is good but not the best Japanese food that I have tasted. Expect to pay $ 14−25/person. The sushi rolls range from cooked to raw fish rapped in Eel. There is something for every palate. Try it!

Service is terrible. They are impossible to get on the phone. Their hours posted on line are incorrect, they have no hours posted on the door. Food is good and I’ve enjoyed their sushi but it doesn’t overcome all of the other negatives.

Some of the freshest sushi I’ve had outside of Japan — delicious! And the menu prices were reasonable — under $ 30 per person for plenty of sushi to more than fill us up plus 4 beers — what more could you ask for!

Ok this was the worst meal I have had in olive branch in years. My wife ordered the Katsu chicken with cheese and it was worse than a cheap Denny’s meal. We sent it back but they would not remove it from the bill. My meal was like a bowl of barf. We will never return. Go to Kyoto it’s much better.

I give Osaka an extra star for the $ 1.75 half lunch rolls. The service, while friendly, is often very very slow. The sushi itself is average. The bento boxes are also nicely priced and the Yakisoba is fantastic.
Just make sure to give yourself time!

The food is definitely a 5 star while the service NEEDS IMPORVEMENT. For years I have been a loyal patron & continuously Osaka fails to deliver efficient service. Certain employees I’m POSITIVE are racist, but they need to put that aside to «serve» as they are there to!

Osaka is the first place I ever tried sushi and now I love it! Their sushi is better than other restaurants I’ve been to. I usually go for lunch and half an order of sushi is $ 1.75, so it doesn’t hurt my pocket. The hibachi is also good, but my favorite is their rice it’s delicious. Also, I never thought I’d like raw fish but the tuna tataki is the best, kinda pricey though for $ 9 since it’s kinda small. They have some desserts my favorite has to be the tempura cheesecake with mango ice cream, if you even have room for more food it’s a must have. The service is great, I’ve never had to wait for a table even if I was with 6 people and the food is ready fast.

Best sushi in the area! The whole menu is excellent
Good food, good people, very clean.
Two tumbs up!