I made an appointment for 10:30 and ended up waiting almost an hour. Don’t waste your time making an appointment, it doesn’t matter. Very disappointed. Will use Quest from now on. The receptionist is nice though. And very patient.
A I.
Évaluation du lieu : 1 Olney, MD
The service at this lab is absolutely the worst! I went in person and inquired the day before if appointment was needed and was told that appointments start at 7:30am and they open at 7am so it is best to come at 7am and just sign in as there are a few people there. So I came at 7am, there were a few people there, and we signed in. It took two receptionists over 45 minutes just to call us to the window to take the insurance card and the paper from Dr! 45 minutes! And it wasn’t like they were calling tons of people. They were not calling people for over 10 to 15 minutes just to the window between one person to another on the list! After that it took additional 45 minutes to be called in inside to get the blood work done. People were complaining before us, as well, about how long will it take. When I, after being done, expressed my dismay at the slow service I was greeted with blank stares and no explanation because there isn’t any! They just don’t want to work! It is obvious that nobody cared at all. I have been at Quest and many other labs and I have never experienced anything like this, just the opposite, labs work at a fast pace and even if there are many people waiting you never truly wait that long. Don’t go to this place, not only do they not want to work they truly don’t care!