Provello

I purchased «Dahon Speed Uno Folding Bike, Shadow» from Thor USA and was disappointed that upon receiving the bike that it was not the pictured item I had purchased. I inquired with the seller as to this mistake and was told this is the new version. The problem was the pedals no longer fold, the grips are round without palm support and all the aluminum clips are anodized blue not chrome. After contacting Thor USA (which is the online store name for this company) they offered to send replacement parts in the colors I wanted. While I appreciate the gesture, the blue paint on the bike would not change and i do not have the time nor the tools to remove the parts and rebuild the bike. I declined the parts and took the offered refund which he agreed to, but he would not pay return shipping. Only after involving the online partner he sold through did he agree to refund the item plus return shipping. When he received the bike not only did he not cover the return shipping he also charge me half of the original shipping. Went back to the online seller and filed a second complaint before he returned the additional 25 dollars. Original purchase price in pocket I’m still out 50 dollars to ship back to him.
I would never buy from this company again. I advise anyone considering this store to verify in writing what you are buying as well as what his return policy is. as the first reviewer said «Do yourself a favor. Do not order a bicycle from
. The headaches are not worth it»

This company is also known as «Tho​rusa​.com». I bought a Tern Link Uno folding bike from this store online. When it arrived, it had a flat tire. They sent a replacement tube, so I was able to fix it (it is not the easiest of tires to take off and replace the tube).
A month or so later, I received an email telling me that the bike was being recalled. In the email, I was given the option for an upgrade at a fee, so I opted for the Tern Verge. I asked Thorusa to make sure that they inspect the bicycle to make sure that the bicycle is in good shape and ready to for me to ride when I receive it. Thorusa guaranteed that they would inspect the bicycle.
When I received the bicycle, the back tire was flat. I took the tube out and the whole was pretty big actually, and there is no way that this could have happened in the shipping process. There was no way that this could have been missed in a pre-​shipping inspection, so basically Thorusa lied to me when they said that they would inspect the bicycle.
They sent a replacement tube, and through much effort in taking the back tire off, replacing the tube, and putting the back tire back on, the rear tire was fixed. Here comes the straw that broke the camels back. When I went to put on the pedals for the bicycle, I learned that they had shipped the wrong pedals. The pedals that had been shipped had the wrong thread and they were not for this bicycle.
You have got to be kidding me. Ridiculous! Ridiculous! Ridiculous! I do not have this kind of time to be messing around with this sort of thing. I am not sure how I am going to get my money back, but I hope to be through dealing with Thorusa as soon as possible.
Do yourself a favor. Do not order a bicycle from
. The headaches are not worth it.