Granite Gallery

This is probably one of my most favorite reviews ever. If you’re looking to replacing your countertop, vanity top, bathroom shower tiles, etc., put down the phone and run to Granite Gallery, stat. Still reading? I guess you really just want to check on reviews, huh? Alrighty then, here it is. I’ll try to sum up to make it easy for you.
You’re welcome.
PROS:
Hats off to David B., who is one awesome guy. He was the one who coordinated everything for us. Apart from the material that we chose, it was the way David patiently dealt with all our concerns that made is go with GG. He answered all our questions without feeling rushed. Well, shopping for counters isn’t like shopping for shoes. You can only do it a few times in your life so make it count.
They have some lovely 3 cm granite and quartz on Special. Lovely slabs starting at $ 53 installed for granite. $ 50 for remnants.
Slab room and fabrication were done on site. No delivery charge to Lacey, not sure about other areas tho.
They didn’t charge extra for larger radius in corners. The other guys that we asked did. GG have 4 free edges that all look top notch.
We were there for approval of template. We modified the shape of our overhang to a more rounded look (also at NO additional cost). Mark, the template guy and David did an amazing job on the new shape.
They accommodated our time frame, completed the job before my husband leaves again for training.
The demo and install guys, Travis and Javier were great. Our old dingy granite tile counters gave them quite a workout during the demo but these guys worked tirelessly and were very professional. They made sure that the cabinet bases were structurally sound, the new counters clean and literally sparkling and tidied up the spaces before they left.
Travis, you magician. Sometimes I forget where you put that seam. #flawless
The white quartz is really lovely.
CONS:
None, yet. We’ll there was one tiny chip on the bottom of one edge that Javier fixed. It’s not anybody’s fault really. I just wanted to point it out that no install job can ever be perfect. Tiny chips can happen.
SO you see… I’m a gal who won’t settle but I am realistic.
I paid attention to everything. It was my job to make sure NOTHING was missed. That is why I had all the questions to ask and a list beforehand so David, Mark and the install guys would know what I wanted and they definitely delivered.
We went with a company that we felt confident and comfortable with since Day 1. We would’t if we felt otherwise. Common sense, guys. We trusted our gut and went with these guys because we felt that they stand behind their product and the quality of service. Now we know.

Wonderful! I shopped around and decided to go with Granite Gallery based on the recommendation of a friend. I was glad I chose the local company who stands behind their work. A lot of the line items that the box stores ding you for (like nicer edges and finishing) are included in the estimate.
From day 1 when we were looking for color options to the last day of installation, Granite Gallery continued to amaze us. It started with the thoroughness of the office gals who helped us pick out and order our slab, to the owner coming out to help the template guy who had questions because of our unusual design, to the installers who worked tirelessly — paying attention to the smallest detail.
Throughout the entire process, Granite Gallery continued to impress us with their professionalism. We highly recommend them.

From Day 1 this company has shown gross incompetence. Its like they have been doing this for a month and are still trying to figure it out.
First, they send a guy who has given his notice and quit, to measure and estimate the job, then they have no idea what the job entailed and so had to send out other people to do it all again. Multiple times.
The guy who came out to demo had no paperwork and had no idea what was going on.
Their paperwork does clearly state that you are not responsible for plumbing. I understand that. But don’t make your clients guess about when plumbers need to be called and for what reason. We are not contractors. We hire you to correctly inform us what needs to be done.
Once the decision was made about materials, I had to THREE TIMES reiterate in writing/​email the details of the materials chosen because they kept getting it wrong.
When I complained about their mistakes, no apology was ever made. What happened to «the customer is always right» credo? With your business, «the customer is always wrong, or we will try to make sure they think they are wrong when we screw up». Fortunately, I have emails to document our communication that illustrates when they were wrong, otherwise they would never admit it.
When I pointed out concerns about poor quality work, I got defensive statements that it was not their job to fix the drywall damage caused by their employees when the original shower wall was removed. If they were proud of their work, they would fix what is wrong, not say to the customer, «fix it yourself, its not our job». Or «we’ll fix it for $ 75 more dollars» When a customer is clearly as unhappy as I was throughout this entire process, an occasional apology or offering a crappy $ 75 piece of granite to fix an issue would have gone a long way to improve the situation. Then when the shower was completely installed, and the plumber I had to call came out to put in the shower head, there were no predrilled holes in the granite to fix the shower head to, and Granite Gallery tried to make the plumber drill the holes. Apparently that «wasn’t their job» either?
I can’t believe that they are still in business with this kind of sloppy, inattention to detail and poor treatment of their customers. And I and my husband will happily share our terrible experiences with this company to anyone who will listen. If we can spare one family the aggravation that we have endured for the past 3 months, then we will be satisfied.