Olympia Mac Repair

I am very pleased with the service I received with Kieran. I spilled soup all over my computer and he was able to repair it completely after it was unusable. He even went into detail with me about what kind of soup it was and what was in it, because that could affect different things due to the fat content. He ordered some parts it needed, did the work and I am using it right now. We will be using him again to replace the battery in my husbands computer too. He also helped when my dog chewed up my power cord and he was able to repair that instead of us having to buy a brand new one. He was pleasant to talk to you, friendly, professional and I would recommend him if you need help.

Kieran seems like a nice person, but his work is completely unacceptable. I spent thousands of dollars refurbishing two computers with him per his recommendations. One is now likely going to be junked, because it has never worked properly and I have spent hundreds more dollars trying to fix the problems he created. He returned the computer with screws unattached. It was extremely dirty like he had been eating food on top of my laptop. Programs were wiped out and not restored. And everything took an incredibly long time with very little response to my inquiries. It has been a disaster and a very expensive learning experience. I would not recommend him. In his defense, he did try and fix the problems once and did not charge me. He was unsuccessful and had my computer for a long time again, but he did try. As I said, I don’t think he is a bad guy, just incompetent and unprofessional. I recently went to the Mac store in the mall. I haven’t gotten my computer back, but they seemed much more professional. I was trying to go with the local guy instead of the big company, and I paid the price.

I am basing my review off of what my Mac looks like when I received it back. I didn’t have contact with this guy as my husband took it in. I have been unable to talk to him regarding the crappy job he did because of the holiday weekend. I will update as soon as I’m able to talk to him. First of all, I want to say when my hub told me his quote, I was extremely apprehensive about him servicing our computers there as it was way too much, in my opinion. Well, it took much much longer than he told my husband it would. When I got my computer back, there were scratches on it that weren’t there before. The new parts he put on weren’t put on correctly & the laptop doesn’t close flat they way it should. The trackpad is also misaligned. Oh let’s not forget about the hack job he did to repair our charge cable. Ridiculous! In my opinion not a professional job at all especially when you’re shelling out huge amounts of $$$. Like I said, I’ve never dealt with him my husband has, but he will be hearing from me tomorrow & I will update this review pending on what happens. Let’s just hope for his sake he makes it right & I won’t have to involve anyone else. I can definitely see why one review down rated him the way he did.

Stay away. This guy is a disaster. Go elsewhere if you have serious work needing to be done on a Mac. He’s unprofessional, unreliable and takes forever to get anything done. He over-​promises and under-​delivers, then keeps trying to make you pay more. Can’t keep appointments, is a poor communicator and is an immature kid trying to do adult work. *** Update — Incorrectly installed/​configured an SSD that ended up having to be sent back to manufacturer for warranty replacement. Needless to say, I found someone else to redo the work. Look up My Mac Hero in Seattle. That guy knows his stuff.

I only trust my ipod and mac to Oly iPod and Mac Repair! Thorough, quick service, friendly, and knowledgeable — that’s all I need! And the owner, Kieran, is a very cool and friendly dude! :)