Sprint Store

Been a loyal Sprint customer for 5 year lived in two differnt state and this is the worst Sprint store ive ever been to. Horrible customer service, rude as hell, and not willing to help the customer. Every representative that ive interacted had a demeanor that said I dont care im just here for a pay check.

At the end of June I got a new phone (Galaxy S6) from Sprint and within a week it was broken (kept getting stuck in reboot and speaker quit). I’ve taken it to my local Sprint store and they tried a few things a couple times but they ended up telling me that the phone was broken when I bought it and since my insurance in through Samsung they couldn’t do anything.
Now Samsung Mobile USA is coming up with all kinds of reasons that they cannot fix or replace this brand new phone. Even though the issue clearly falls under the manufacture’s warranty. There’s been no damage to the phone, kept in a case, etc.
I’ve been with Sprint for over 7 years and have never had a problem.
This is BEYOND frustrating!

if i had done this review 5 years ago, would have been 5 stars, but i wasnt a reviewer. until now.
where do i start! i thought sprint was great, but over the last few years its gotten worse period and i feel they have let $ get in the way of helping people. few years ago the store had the same people and you could get the help right away and they helped you all the way to Z !! but now there is so many different workers here that are either new or dont know much about what you need help with. it seems and you can never get the exact help you need, plus waiting time is crazy. and customer service must be stuck on 1 bar! been in here many times over the years, and had some great help but over last 6 months, its been ridiculous! and Today topped the cake!
In november, my wife and i just wanted to find out how we could reduce our plan we have been stuck on for last few years and only seems to go up and up! we were told by a person there wasnt much they could do, but wait till all the lines were out of contract then renew. We then called Sprint Headquarters and were told a completely different scenario then in this corporate store, Then were told to look online and was completely different from both in the store and on phone. then we called sprint back and were told to go back to corporate store in december when couple of the lines contracts were up and got someone different again, and had to explain our situation for the 4^th time. and of course that person told us a completely different story then all the other stories we got. Nothing added up, and Now, who is actually right? have no clue and am very tired of trying to figure it out. When you pay over $ 3,000 a year for last 5 years for cell phone plan, you think you could get an answer straight up!
anyways, long story short, my wife went in today to cancel some of the lines, cause some of the family on our plan want off and went in and there was only 2 people working! my wife had our toddler and a 10 week old with her, and they took almost 2 hrs to get to her! People, that is Ridiculous!
well, needless to say, we are switching to a different carrier. the whole cut your plan in half promotion they got going… is only for new customers. what do they got for loyal long term customers that have spent more than what most people make in a year? in what i can see and been told, not much.

Beware of sprints services in this area, they lied to me and I had to pay an early termination fee on three phones do too them not having the service that they claimed after 10 day’s.

Worked with Mark in repair and he was wonderfully helpful. Can’t say enough good about him. Carson helped us with the purchase of two tablets. Great price on the tablets but omg the price on the tablet covers was outrageous at $ 50.00 a piece. This is a 10.00 item on amazon. I would suggest doing some homework on pricing before making a purchase here or you may find yourself overcharged. I guess the other issue here is a very small and tight parking lot.
This is a challenging review as the folks here are so nice but the pricing thing and parking lot left some lingering withdrawls in my bank account.

I went here to help a friend transition from AT&T and to get an idea as to what kinds of phones Sprint had. She was also looking for a tablet.
I will say that we went at about 6pm and it wasn’t busy so parking was easy. It was nice to be able to browse without someone pushing the latest and greatest down your throat. There were at least 3 employees behind the counter and one behind the counter nearest the tablets. They have a decent selection of phones. Some of the phones are so big they almost look like small tablets. I really wouldn’t want to carry that around in my pocket as if having that outline of your phone in your jeans pocket isn’t awkward enough.
They don’t have a big selection of tablets/​readers. Their prices are somewhat decent as well but alas after 10 minutes of quick browsing we opted to go to Best buy. The iPad mini was much cheaper there and they offered cash on the spot to buy my friend’s old iPhone which she could then use toward a new phone. I would give this place 3.5 stars. It’s overall a small operation with a decent selection in electronics. What knocks them down a notch was the price and lack of tablet selection and if it were more busy, I’m sure the parking would have been bad as the parking lot is kind of tight.