Volcano Vapor Cafe

there is no contact info on the web page this is supposed to be a private msg to the mgr. WTF check out the Manager replies below guys they stole their avatar from Getty images. LOL
You are going to hate this review, and while I am sure there are good people in your organization that don’t deserve any of this criticism, there is no way for me to know WHO is doing this shit or why. I promise I will REMOVE this review if you acknowledge it since it is supposed to be an email. Might as well entertain the peanut gallery though… I have a hunch there is hope for this store if someone pulls their head out of their butt.
I made the switch to online ordering, so now I can speak my mind without worrying about getting even worse service in the store. And wow, the website is more helpful than the store!
this has become a trend at your store. I hate going here, because the sales people are so snobby and seemingly stupid. Maybe it’s your fault, maybe you have a passive-​aggressive organization because you are assholes. I really have no way of knowing because any managers are omni-​absent. I go into Pier 1… manager on the floor, constantly. CONSTANTLY. They know how to serve a gal and answer my questions. I know I’ve always felt embittered being hired based on my looks. However, I personally have also striven to also be knowledgeable in the product I am selling.
I spend $ 100 a month here because my husband wants your product. He has complained many times about the ditzy salespeople who can’t answer any questions. He says «It’s hit or miss, there’s like, one guy who knows what he is talking about»
please stop hiring based on what your dicks want, and hire based on your demographic, aging boomgers and gen xers who just want someone to be able to answer a simple question about the product.
You are hiring salespeople not strippers or child porn models. Employees are not supposed to be accessories to round out your décor, or some kind of creepy meat to put on a hook for potential molester customers.
Jenelle b knows what I am talking about
I used to be a salesperson. All of the top salespeople I knew (1mill+ a year) looked like weird troglodytes or hobbits or some kind of troll. I’m an attractive woman. I doubled my sales by taking off makeup and dressing in frumpy clothes. Middle aged women (who control which stores their husbands shop at, if they are jealous which is often) found me APPROACHABLE.
From watching the butts of your customers in line, your target demographic is over 30 and overweight, mostly women or men attached to wives. Why are you doing this sexist shit behind the register? If they were brilliant or well-​mannered, I wouldn’t think twice about the endless string of Bratz dolls behind your counter. But they are rude and know nothing about the product. And boy do they want you out of their face ASAP. They rush to answer questions in the stupidest and most inane way possible, and then just shut you down when you call them out on it not making any sense. Or they tell you to go online or some other stupid shit.
People who go to your store to hit on hot young girls are probably too poor to go to a strip club. They are not there to buy vape supplies.
Are you just hiring to get dates or what? Seriously, this is SO OBVIOUS what you are doing. And it gives me the creeps! There is no competition for you in Olympia because you have a quality product. But you are TRASHING it with these brainless, manner-​less sexy hires.
I saw your hire ad once, you said you were hiring classy people. Young, Thin and Sexy is not the same as classy. I would rather see an overweight old woman who looked like Margaret Thatcher behind the counter who was well spoken and knowledgeable than these morons.
The classiest restaurants and hotels in the world do not hire based on how thin or model-​like you are, they hire based on how GOOD you are at your job.
As long as the person is bathed and in clean clothes anything appearance based is irrelevant to me.
Also the coffee is terrible, and it has remained terrible since you opened in 2011 or whenever. I bought two mochas the first week you opened as I was showing at the bandha room at arts walk. Good lord. Worst coffee I have ever purchased.
Vaping is gross, it makes me cough. IMO only for baby boomers who got caught in the addiction wave. It’s good for quitting cigs though.
The décor is admirable. Very 90’s Goth.

Wow! I haven’t checked this place out in a year. They have RDA’s, sub tanks, and several different box mods. Lots of flavors too. Very cool, friendly staff. I found a new favorite vape shop!

I bought my first vapor pen here because I wanted to support a local business downtown. However, I now regret the decision.
If you’re planning on a quality vape experience, go somewhere else. Selection of flavors is limited, and not very good quality. On top of that — very overpriced. If you do try another vapor shop with your Volcano pen, don’t expect to be able to try flavors on your device, as you can only use Volcano tanks interchangeably. I find it frustrating and infuriating that a 3 pack of coils costs almost as much as a new tank. Then, when I purchased a new tank (at around $ 15.00), it had a bad/​dud coil! When I asked the staff about it the next time I came in, they acted like I should have known that COULD happen. (After all, they are manufacturer mass-produced…what the??)
The staff leaves something to be desired. Every time I’ve asked their «professional» opinion (i.e. flavors, devices, etc.), I’ve received a snark-​y answer that left me feeling confused and stupid. It feels like they are annoyed that I am there. Not cool.
Long story short, if you’re planning on getting vapor pen, go somewhere else. Heck, buy online. I think the intention/​idea of Volcano Vapor Café is great (who doesn’t love a coffee shop* combined with a… anything!?), but the customer service, quality and selection is completely disappointing.
I don’t like to write such a negative review, but I didn’t feel right not doing so. If you’re the owner/​operator of the business, I’d consider a new business model.
*I cannot attest to the coffee/​drink quality, as I have not tried one. I was too afraid to inconvenience the barista.

I frankly can not imagine anyone giving this place a bad review. This place is fantastic. HIgh quality juices (Always make sure your juices are made by a company who will happily show you the results of the testing. Low quality juices often have things in them that are not good for you.) Its worth the extra money to get juices you can depend on.
This shop will let you TASTE every flavor that they have. I have tasted just about all of them. I rate E-​Juices on 3 things, Throat Hit (TH), Flavor, and Vapor Production (FP) Throat hit is the most important thing to me, but everyone feels differently about what the most important thing in their juice is.
Blue water punch is a 5 Star flavor, its absolutely phenomenal. Even at Low (8mg strength) the TH is huge, the VP is clouds and clouds of vapor. And of course the flavor is rockin;. I’ve Tried over 200 different juices, and this is my daily vape. Best TH i’ve ever found on a low nic juice.
Guava flavor is my moms favorite vape. She has it every day. And even at a low nic juice, the TH is good, not as strong as Blue water, but its better then you would expect for sure. Flavor is great, really tastes like guava.
All of there juices here are great, i was buying from the website long before they opened a shop here in Olympia, and I am so glad they decided to grace OUR town with one of their two brick and mortar shops
Also, the coffee is great quality and wonderful. Tho i admit i am more of an ecig customer then a coffee customer. :)
The one thing I’d like to see change, is their amount of stock. They are doing such good business apparently that often they do not have enough of certain juices. I have been vaoing for five years, and i am disabled so i dont get out much. I dont buy just one bottle, i order at least 4 or 5 bottles at a time, and they just dont have that kind of stock in one flavor in one mg. So with a larger stock, i think i would use the local place more regularly then the website.
Also, FYI, the brick and mortar shop will give you the same discounts as the website. Which means if you order 4 or less bottles, its 20 bucks, 5 – 9 cost 17 each, and 10 plus cost only 15 bucks. CRAZY deal for PREMIUM juice. So remember to ask them for the same deals that the website offers and they will.
Sachi

Old tek genesis carts that leak all the time. You guys need to get out of oly and head up north to see real vape shops. The volcano brand is overpriced and under delivers. The kid wasn’t very bright and told me that the $ 20 cart equal to my aspire nautilus is SUPPOSED to leak… I’m never going to step foot here again and I recommend any other vape store that sells up to date tek. Oh and their juice is not good at all either ⁷⁰⁄₃₀ heavy PG… ew. And the coffee girl will sit on the phone and not even address paying customers. Super weak «vape store» I actually pulled 3 weak barely noticeable vapes off the tank and put it down and went without until I could get new glass for my aspire. Don’t waste your money just because it’s downtown

Helpful most times. They are knowledgable and friendly. Best place in Oly to go. Get the loyalty card.

A friend and I hid here from the rain during Arts Walk. I ordered a hot chocolate. It was excellent. It was chocolatey without being too sweet. The whipped cream on the top was extra thick, which I loved. The person behind the counter was cheery and described the different coffee drinks to my friend, who was not quite sure what to order.

I have been going to Volcano for the past year and a half. I have always had a pleasant experience despite the fact that my inferno vaporizer frequently has either a problem with the battery or power cord. I would simply pop in explain the issues and the staff WAS always friendly, knowledgable, and happy to help me out. Recently there has been a HUGE difference in service! The past 6 months or so they are always out of the product I need, the customer service has been HORRIBLE and I often leave so frustrated I want to throw my vaporizer in the trash! I have worked in customer service for 10 plus years and have NEVER written a bad review about a business before. I have always been a big advocate for Volcano and have referred multiple people to purchase their products but with all of the new places popping up around Olympia to buy vaporizers I am unfortunately going to invest into a new setup. I’m tired of dealing with the poor inventory and disappointing customer service.

Great product (Pricey but very good product), terrible inventory and service is lacking. I have been utilizing this location for over a year and originally their service was great. In the past few months their inventory seems to always be lacking, not being able to find the juices i frequent and cartomizers seem to be a thing of the past. I was turned away twice when they had not a single cartomizer in stock over a 1 week period, then they talked me in to spending $ 50 on a new system which they did have in stock. The new system was terrible for me and once returning after 2 weeks later wanting to purchase cartomizers, I was limited to only 2 cartomizers. They would not exchange my batteries, stating that they worked fine even though they have a 1 year warranty and I displayed how they were not working. There is a new staff member every time I walk into this place, and they are usually unknowledgeable about their products or how their service use to be. Save your time and frustrations, buy off the website, stay away from this store.

We loved the interior space of this unusual fusion is espresso bar and electronic cigarette.

I feel the same way about the service, which is more geared toward electronic cigs and vaporizers. Subsequently, the clientele sitting at the few tables near the windows are zoned out and basically camping, nobody was at the coffee bar to serve those who wanted coffee, and I felt stupid asking for a coffee when it just seemed like a front for some other kind of business. There are maybe 2 more coffee houses in this downtown location, which is seedy, dark and depressing.

Everything about this place is absolutely wonderful. I quit smoking cigarettes on Christmas Eve of 2012 and this is the first place I started, and the last. I heard from other Negative Nancy’s that the electronic cigarette doesn’t work, but I had feelings otherwise. I was helped by being given the Inferno Kit, the pink one to be exact and I bought a variety of different e-​juice at the highest milligram of nicotine they sell which is 24mg. Ive been vape only ever since Christmas even and I have absolutely no desire to touch a cigarette since now they make me sick. My breathing has improved, my sense of smell and taste is back, my stress level is much lower, I sleep better and feel much better overall.
As far as service goes, they’re all educated, passionate, and they have your back anytime you have a concern. They also inspect your current e cig and if they notice anything wrong with it, they’ll even clean it up for you! The coffee is great and I love that they offer gluten free snacks and pastries since I suffer with Celiac Disease myself. They’re extremely empathetic when you have a problem and will help you the best they can. If they give you a defective item, they will replace it without giving you any hell to avoid giving you a refund like most of the places. Also very friendly and they make you feel like you’re family. I reccomend this place to anyone and I’ll never refer anyone to those sketchy smoke shops.

So both times I’ve gone into this store looking to buy a Ecig they have treated me like shit, first time I was looking around and the black worker (not raciest he is black) pretty much pushed me out the door because I had $ 70 to spend and it wasn’t enough to buy the «correct product» then I went in a bought the damn thing for $ 90 and the tall white guy treated me decent because I had enough money, but the Ecig started dripping juice 5minutes after walking out of the store, so I went back and he said it was flooded, well it’s continued to «flood» and waste all the juice, so I just went back in there to see what was wrong, this time it was a shorter darker skinned guy (I think maybe Asian or Islander) he said it must be your «Cardimisor» or whatever it is, and I explained everything that had been happening in the 24 hours and asked if they would replace the part, he explained no that they do not cover that part (Which I was not told, I was told they warranty everything for 1 year… So I offered to buy the part for him to put a new one in for me, he explained that they didn’t have anymore in stock, so I’m pretty much SHIT OUT OF LUCK because they sold me a defective product, and they don’t even care if they loose my business. FUCK the workers here and I’m going to find their store owners number because they shouldn’t be treating their «customers» like this.
Oh and PS: their coffee tastes like shit go to Burial grounds for good coffee

I have to say in a town where coffee is literally on ever street corner I had one of the best latte’s in recent memory. I mentioned to the barista that the flavor of the coffee was robust and smooth and was curious what type of coffee they used. I didn’t catch the name but apparently from a local guy who roasts his own. More to follow when I return. The shop shares with a vapor tobacco bar which brings in some pretty hip your folks. I like the bar stools by the window to watch the Olympia world go by. Never a crowd and never a wait. Check it out.

I went there for the first time today and I was very impressed. The service was excellent, the staff was witty and the product was awesome! I got the blue water paradise something flavored vapor with a doppio. The vapor was delicious and the doppio was the best I have been served in olympia so far. He had the time to get it just right, great balance in the shots, not a hint of dryness or even slight bitterness, it was totally smooth and even a little sweet. The space is edgy, not so much cozy but i thats how i like it. Its going to be my new spot!

The service was lacking — poor at best. Seating is challenging, with most of it being lined along the window with an attached, small shelf that resembles a tabletop. Only one visible outlet in the place for the laptop, but it was in use. The air was warm and pretty muggy inside as well. I left after not being greeted, helped, or served.

Stopped in to get a Volcano Inferno. (Electronic Cigarette) I was pleasantly surprised to also get a really good espresso. Excellent customer service, and very sharp staff. They know their stuff. They were also kind enough to suggest a local restaurant for dinner as I’d driven down here from Seattle. It was a great experience.