Above & Beyond Cleaning Service

It only took one cleaning for me to come to the conclusion that I will not use Above & Beyond again! Yes, one and done! My dissatisfaction is not solely because of the cleaning, which on a scale of 1 – 10 with 10 being superb I’d give the cleaning a 6, but instead with the owner’s customer service AFTER the cleaning.
Yes we drank the Kool-​aid. When the owner came over he shared stories about Above & Beyond’s meticulousness and attention to detail. He also repeated how he likes to establish a «family-​like» relationship with each customer. Based on the sales pitch, we’d be foolish not to choose Above & Beyond right?
After the initial cleaning the owner sent a text message asking for feedback. I provided a very objective response… a list of areas that were not touched and corroborating pictures. Well a day and a half passed without a single response from the owner.
— Not one acknowledgement of my email!
— Not one apology for the cleaning oversights!
— Not one modicum of empathy was shown!
People are busy I get it so WE decided to reach out to the owner. He informed that he was too busy to respond sooner. Okay I am about to time myself to see how long it takes for me to type the response we should have received from the owner.
Okay here I go…
«I received your email and apologize the cleaning did not meet your satisfaction. I will reach out to you later on today to discuss in more detail.»
That took a whopping 36 seconds!!!
Oh and despite sending the owner pictures showing that we did not receive the DEEP CLEANING we expected to receive (and were being charged for) you better believe he sent us an invoice for the FULL price. Yes we drank the Kool Aid!
We have since decided to go with a more established (albeit costlier) cleaning service.