Apple Store

Of course I would do my iOS update while traveling. And of course that would be the update that would turn my phone into a paperweight. The staff here was extremely busy (apparently there were many update issues) but they were working quickly and efficiently to deal with the problems. Ultimately my phone wouldn’t work and I was just outside my warranty window (one month). The staff took care of me and replaced my phone. During this time I was occupied by window shopping all the things I could purchase and the staff would quickly answer my questions. Very Very satisfied with the staff at this location!

Normally I’d rate this location 4 – 5 stars, but today not so much. First I’d like to apologize to the manager Carrie for being a frustrated customer. I understand the situations is out of her control and she was very Professional about the whole situation. 5 stars for her customer service. The two stars is for the hours wasted sitting around the store for no reason when a quick Warranty search could of saved the wasted time.
Now on to the review and a little background. I had just found out about the Apple iPhone 5 power switch issue/​replacement program 2 days ago. Went into the store today to get that remedy as directed by the Apple website.
**Long story short, the replacement program for the power button issue is only good within 3 Years of the original date of purchased. **
I was frustrated but also understand Apple policies trump customer service. So no fault on the staff/​management side there. Where I have a major issue and hope some changes will be made in the future at the store is this.
This is an extremely busy store and pretty much the wait time whether you have an appointment or not is over an hour long. When a customer enter the store, Please have one of your ‘GENIUSES’ spend a minute or two to look up the device Warranty to let the customer know if you’re able to help fix their device or not. The store have plenty of Genius standing around not doing much from what I can see around 6pm today so it should not be a problem for them just to pull up the warranty. This way a customer like myself doesn’t sit there and waited an hour or two just to be told nothing can be done and leave them with a sour taste of bad customer service as time is wasted. I wouldn’t of been so frustrated if I knew right off the bat. Lucky I don’t live too far away, I’d been furious if say I came all the way from Lincoln. Hopefully some changes/​training will be made to minimize wasted time for customers like myself.

I love the Apple Store and have had positive experiences here with top notch professional staff. It can be busy at times so plan ahead and you’ll be fine.

Awful service. Do they train their employees? It’s like a joke… How many Apple Store employees does it take to sell an iPhone. Opting out of doing business with this particular store. If I were you, I’d save yourself a massive headache and do the same.

It’s the only Apple store in Omaha, so of course it is MUCHO crowded all the time. Everything we have bought from here was an easy no fuss purchase, and the staff have always been fairly helpful. The last time I was there with my puppy, waiting outside in the cold for daddy to finish up, they invited me inside, dog and all. Thats good service!

Having recently joined the «mysterious» world of Apple Computers with a MacBook Pro, I was clueless when I had a problem getting the thing to boot. My experience with Apple’s phone «support» has been generally dismal, condescending people who obviously don’t have English as their first language. I was pleasantly surprised when I got a competent English speaking person on the first try. After a couple diagnostic procedures, I was given an appointment at this Apple Store. Great, one again my past experience here has been less than stellar. Imagine my surprise when I was greeted promptly, checked in and seated at the genius bar. A tech named Ralph did some mysterious juju and, lo and behold, the problem was the charging cable and not the computer! 85 bucks later and Ralph had me down the road. Well done!

Great store but when I went in I had a 5 o’clock shadow by the time I left I had a full beard.

5 stars for customer service! I had just purchased a iPhone 6s last September, but the home button started to stick. I actually has an appointment the next day, but I found I had some extra time hopefully to get my phone fixed. So I went in and explained that I was hoping to squeeze in the current day. Sure enough, they were able to schedule me within the hour. I came back and of course it was crazy busy. So I sat down checking out the new Apple TV :) It was about 7 minutes after my scheduled time, and I had mentioned it to an associate. Sure enough she started helping me. This girl can multi-​task! She spent less than 2 minutes evaluating the situation, and since they don’t have a abundance of 6s phone displays, she switched it out for a brand new phone, as I had expected she would. I can’t say enough of the multiple experiences with Apple Stores around the world. Their customer service is A1!

Manager Amy has a totally FAB team of experts who were friendly AND resolved our issue with our 6 Plus. When I walked in, I could feel this nice vibe throughout the store even if my knees were Shaking & I was crying from my being upset about my phone. One associate is a «genius» & calmly fixed our problem. My husband & I cannot be more pleased with the awesome customer service and knowledge!

A five star place … but will have to knock them down on this particular event (26 Sep 2015)
I hold Apple particularly with a higher standard compared to other brands and expect the same with their stores and their staff.
We reserved an appointment online and when the first «genius» offered her assistance, she directed me to another «genius», which directed me to another and then another. Long story short, none of the first 5 geniuses knew what was going on. IT WAS REALLY FRUSTRATING!
Honestly though – can you just spend an extra minute to ensure you’re sending off your customer to the right person? WTF?!
Ending on a good note… last genius was really helpful and quite knowledgeable.
«I guess 1 out of 5 ain’t bad»
– said NO APPLE STORE MANAGER EVER!

Brutal. Try to do as much online as possible. Their tech is great, their in person customer service is garbage. Their text message system told me to head back to the store soon as my appointment was almost ready. 1 hour and 45 minutes later and I’m sitting on a park bench outside the store slowly going nuts listening to the passing conversation of awful teenagers and middle aged white suburban moms weighing the merits of Chicos over JJill. I’m forming conspiracy theories that Apple tried to make in person customer service bad in order to encourage more online stuff, since it’s cheaper for them that way. I’m starting to feel bad about humanity the more I sit here, including myself. Should I really be writing this review? Is a couple hours of frustration worth writing a long winded negative review on some website no one will read? Is Village point slowly turning me into the mental equivalent of the teenagers that seem to just keep walking past this bench?! Anyway, try to avoid using the Apple Store here in Omaha.

While this place is full of shiny things that you want, it’s not so easy to get them. Especially without waiting around for a rep to help you. Plus, so expensive my goodness wow.
If you have a broken Apple product, by all means do not walk in here expecting to score a meeting with a genius bar attendant — you know the people who will help diagnose and fix your unit. No, you need to make an appointment at least a day or so in advance. And don’t call, either. Just make your appointment online.
Also, you know you’re pretty much screwed if you need an appointment with a genius bar attendant in the first place.
If you’re looking to buy a new unit — laptop, iPad, iWatch — this is a decent spot. But it’s also so crowded to the point where claustrophobia may set in. If in Omaha, I recommend heading to NFM’s Mega Mart or Best Buy to buy Apple products. You know how big box retailers are seldom busy these days (especially Best Buy).
Omaha could seriously use a second Apple Store location, specifically one that is not in BFE.
Apple Stores are fun to visit if you want to play with gadgets. If you’re looking for a deal or a visit that lasts less than 30 minutes, you might want to shop elsewhere.

The service was excellent since the staff was very helpful and supportive. I was there to buy an iphone 5C for my relatives. The staff was very quick and help me chose the right option. Thanks for that!

I have had nothing but good service when I have come here. Not sure where some of the negative reviews regarding service come from. Having come in many times to purchase items, or for scheduled repair/​warranty work, I have never had a long wait, and the staff has been friendly. The last time I was at the store was to buy an iPad. Checked inventory online, walked in, was greeted immediately, told him what I was looking for, had a friendly conversation for 2 minutes while the iPad was brought out, paid, and was out the door. That took all of 6 minutes in a busy store. That is my type of shopping experience.

I have to give the geniuses at the Apple Store 5 stars, simply for giving me great customer service. I went there to look for a new cord for my daughter’s iPhone 5C because it stopped working after about 6 months. I told the genius my story, I wish I had remembered his name, he deserves some props. I expected to pay for the cord but he took a new one off the shelf, out of the box, handed it to me and said have a good day. No questions about where I got it, how old it was, etc. He just plugged the broke one in to verify it wasn’t working properly and gave me a new one. So for that Apple Store, you deserve 5 stars!

Great store with a very friendly staff. Good selection but would they get some iPhone 6 Plus swag in already? As with any Apple Store, there are plenty of display units to play with.
Pro tip: if your phone is dead, you can charge up here. Just be a good citizen and plug the demo phone back in before you leave.

About as unhelpful as can be. Getting your apple product fixed here is about as punishing as a busy day at the DMV. Make an appointment if you don’t want to be met with rude remarks about how you should have made an appointment. Either way, expect to be here for a while.

Surprise, surprise (5 star review) coming from me.
Former Apple Employee (twice) and lover of all things Apple. Pre-​ordered the iPhone 6 and came early on Friday morning to pick it up.
Staff was super friendly and the whole release was so well organized. Two lines — one with at least 300 people waiting. Incredible.
I got connected with Branden and he couldn’t have been more helpful. Ridiculously friendly and genuine. He rang up my iPhone and case and got everything situated with Verizon. Very conversational and excited about the release.
I always have a good experience at this Apple Store, and being there for launch day was fun.
iPhone 6!

I love apple, but this is the 3^rd time I’ve gone to this store with my mind made up on what I want to buy… and walked out empty handed. After 25 minutes of not even being acknowledged I asked someone for help. 20 minutes later I tried to ask again. 10 minutes later I left without my iPad mini.
I guess I’ll be buying my mini from the Kansas City store where the associates want to be helpful.

I mostly agree with everyone who wrote reviews about this store. The service is a hit or miss usually. The genius’ don’t seem too happy to be working, too many employees wandering about taking up space in an already small store.
My most recent experience here though was so awesome. I had missed my appointment due to Friday night going home from work traffic. But when I walked in at 4:45, they had at 5:00 spot open. Perfect!
I had some issues with my MBP since upgrading to Mountain Lion and the genius that helped me, Daniel, was so patient and listened to me as I ranted about my slow computer. The genius that was helping someone next to me definitely wasn’t as helpful or nice. He was actually kind of a bitter british man who looked like he hated his job… the lady was trying her best to be nice to him too. Anyways, sidetracking.
Daniel worked at my MBP for an hour before telling me that he would need until closing to fix it. Sure, I had already driven out to West O, I’m not about to go home. Tells me to come back in 2 hours.
So I went to grab a bite and shopped a bit before returning at 8:00 at his suggestion.
Still needed time to fix it up. Growing a little impatient, but understanding, I decided to just stay in the store, it was dark and chilly out anyways.
At 8:45, I’m finally am able to get my MBP back and jet-​setted home. Overall I spent literally almost 4 hours in the apple store. but Daniel made it 10x better. My MBP is now running as smooth as can be and I’m overall very happy with my experience.
Daniel if you’re reading this you’re the best!
Ask for Daniel if you want to avoid the other horrendous people that work in the store.