Cox Communications

Absolutely the worst cable in town. Our cable goes out at least every other week. At this point we are better off having dish and taking the risk of dropping signal in a storm. We would still be able to use our service more than cox, seeing that their signal goes out so often. We have had three appointments that the company no called and no showed for. The company only sends out subcontractors now. One didn’t speak English, one walked through our house with muddy boots on and another I would say was sketchy at best. I would never recommend cox. There are several companies that are much cheaper and will at least provide customer service if needed.

–1 star. Worst ISP in the country, and they employ some of the rudest people I know. If not for their illegal monopoly in Omaha, they’d be nothing but a horrible, awful memory. Unapologetic hacks.

This company seems to take its customers for granted knowing that they are a captive audience. The multiple rate increases, lack of service, lack of customer service, and essentially «let them eat cake» attitude is unacceptable. We have been with them since they bought Cablevision (over 25 years?) and repeatedly have to chase them to manage the increases in our billing. Our TV service alone has had 3 or 4 different rates in the past six months although they seem to think it has had only one healthy price increase in February 2016. In fact, we were guaranteed when the rates when they went up in July 2015 and that we would get the same rate through July 2016 but then they raised them again in February 2016 asking us to sign a «loyalty agreement» for 2 years when we already agreed to the last rate change through July 2016. Little did we know that they took away services to get to this guarantee — (ex. removed call forwarding, etc).
On top of that, we were supposed to get new equipment (boxes) since the signal is terrible with screen freezing supposedly due to our current older boxes that we continue to «rent» from them and have likely paid for 10 times over. The appointment was supposed to be Friday 4÷15÷16 from 3−5p. They apparently scheduled the tech on a job before ours that could take 45 minutes to 6 hours — so without our authorization, they rescheduled us for a day that does not work into our schedule. So we called again twice, and apparently despite confirmation that this non-​workable date was cancelled, it still was not cancelled in their system. Again, no apologies — after about 4 hours total on just this issue, we are currently looking for another option for our TV, internet, and telephone but the options are not vast which is likely why Cox thinks that they can continue to abuse their customers without any recourse.

I am so sick and damned tired of this company, that I am EXTREMELY tempted to either switch to Dish TV, OR just quit watching TV altogether! I have been with these people since 1992, and in 23 years, my bill has steadily climbed from 36.00/MO to 250.00/MO. Which according to this calculator is an increase of 595%!!! They gouge their customers with these «packages» in which you think you are saving money by «bundling» cable/​internet/​phone, even though I DO NOT NOW NOR HAVE EVER WANTED THE PHONE SERVICE! Not to mention that by signing up for one of these packages you are now somehow UNDER CONTRACT! And when I tried to remove the phone service from my «bundle», they said my bill would go up! HOW IN THE HELL IS REMOVING SOMETHING GOING TO MAKE MY BILL GO UP?! Then a month after getting this phone service, I called to change the phone number because I was getting the last owner of this number’s bill collector calls! When I told this chick that, she had the nerve to tell me that I would need to pay 25.00 to change the number. I told her she could come and get this phone and the rest of all this other sh*t cause it wasn’t no way in hell I was paying ANYTHING for a phone number change! So I got the number changed for free!
Then there’s the issue of they are now further gouging everybody by making you lease these «mini-​boxes», as they are going to go ALL DIGITAL next year. Now after the first year of these boxes for free. .. then they are going to be 1.99/MO PER BOX!!! Plus tax and THEIR franchise fee among other things they charge the customer for that has NOTHING to do with US, I’m very sure these boxes will end up costing probably 3 or 4.00 a piece! And what absolutely doesn’t make sense to me is, if you already own a digital HDTV. .. then why would you need a box to funnel these channels in, UNLESS they FIXED it to where you can only get these channels EXCLUSIVELY through their boxes!!!
I also feel sorry for elderly people who are on a fixed income, and had what used to be known as BASIC CABLE! A lot of these old folks just like to watch the news, TBN, C-​Span, and maybe some old movies and syndicated shows. But these greedy cable bastards have fixed it to where a lot of the channels have moved to the digital tier, which is anything above channel 75, therefore making it necessary to lease a mini-​box, standard box, or DVR!!! CABLE IS SUCH A RIP-​OFF! And in THIS city, they had it fixed YEARS ago to keep the competition out of here, so we don’t have a choice to go to COMCAST or TIME-​WARNER, or even AT&T U-​VERS! We can’t even get Century-​Link Prism, and Century-​Link is the major phone provider! So again. .. Come January. .. contract or not. .. I am STRONGLY considering going to DISH-​TV. I’d rather be locked into a contract that only has me paying 60.00/MO than going up this slow financial death march to what will probably end up being 300.00/MO!!!
PISS ON COX CABLE!!! (300+channels and ain’t NEVER nothing on!!!)