Embassy Suites Hotel Omaha

LOCATION! LOCATION! LOCATION!
Can’t beat this place for it’s proximity to shops, restaurants and bars in Old Market. That’s why my wife selected it, but we were also pleasantly surprised by the great customer service. They have a full breakfast bar every morning (including made to order eggs, omelettes, and pancakes). In the evenings they have appetizers and free wine/​beer reception.
We found the hotel to be very quite early in the week, then they filled up towards the weekend. Even with the crowds, this place is great for families (we have a 5.5 year old, 3.5 year old, and 8 month old).
It’s not the Four Seasons, or any swanky metropolitan hotel. But for a comfortable, family friendly hotel with prime location to the Old Market, this place is Awesome! Will definitely be back next time with the family.

We had an excellent stay at the Embassy Suites in downtown Omaha. It was in a very desirable location with easy parking. The breakfast was pretty standard, but it was free and included omelets, waffles, bacon, sausage, biscuits, etc… During happy hour there were free cocktails in the lobby which is pretty awesome! It’s a very nice and clean place to stay if you’re in the area.

If I could give a half star this would get 3.5. The location is pretty perfect for downtown eating and drinking.
Negatives–
The hotel is very outdated. I remember visiting Embassy Suites in CA over 15 years ago and they still have the same wallpaper and curtains.
Another letdown — the barista at the Starbucks stand was completely rude. I interacted with her twice and she was the rudest person in the hotel. I won’t say names but it’s just like mine but spelled differently.
Also, I wish there was more natural light in the living rooms. The lighting is poor and the hallway doesn’t give off much natural light so working on my laptop wasn’t nice.
The positives — the checkin process with Elizabeth was great. She was super quick and sweet. The breakfast was also very good and we ordered the «cooked to order» omlets. They also have free drinks with the managers reception but we skipped it.
Pricing was fair — $ 150 on Expedia.

I’d never stayed at an Embassy Suites before so I must be honest that some of things that dazzled me may be old hat to folks who frequent this chain and others like it. It’s all in the perspective, I suppose.
So, first, somehow I ended up on the premium floor — upgrade due to my Hilton Honors status? No, that can’t be right. I’m like whatever level is below Blue — Cardboard? Paper? I printed my membership card off the website; they don’t even waste plastic on me.
This top floor room afforded a great view of the city, downtown skyscrapers hovering beyond the brick of the Old Market. Even better when a thunderstorm hit and the sky flashed purple and yellow.
The suite was huge, nice bathroom, two tv’s, a conference area in the front, bedroom in the back, a kitchenette between. I really didn’t know what to do with the space. But if my boyfriend who snores had been along, that comfy couch in the conference area — beyond a door that shuts — would have been very welcome indeed.
Full buffet breakfast in the morning, and free happy hour in the evening. You could probably never leave the hotel. There was a small pool I didn’t get a chance to try, but it was a good size for exercise and looked clean. The staff were very friendly and helpful.
Finally, the best amenity is the shuttle that will take you anywhere you want to go within a reasonable distance around the hotel. You don’t need a rental car if you have no plans to leave the tourist corridor.
Excellent introduction to the brand. I will try it in other cities. And if I ever need to hole up, hidden away, I know where to go.

The location, for our party at least, was worth the extra cost in room price. The Old Market is an excellent place to take one’s family and to meet friends and relatives. The airport, zoo, gardens, Eugen Leahy Mall, restaurants, Saturday Farmers’ Market, parks, Bob Kerrey Pedestrian Bridge, walking/​running trails, etc are all very close and quite enjoyable.
The staff throughout the Embassy was cordial and efficient. Our overall group of around 25 or so found the meetings at the free made-​to-​order and buffet-​style breakfast and the 2-​hour free cocktail reception to be really nice for us to just get some quality conversing time in.
We had the «VIP» rooms with free snacks and WiFi, etc. Yes, our total $ 245 a night (this included all lodging taxes, parking lot fee, etc) is a bit high, but we did have two double beds in each bedroom suite and one fold-​out couch in the living room. We had 3 – 4 people per room, and it worked out well.
Yes, in some ways the carpet and things like that seem a bit dated; on the other hand, we loved the ambiance of the water, trees, reception and bar areas, etc. All in all, we would stay there again when we visit the Old Market.

This hotel is one, if not the, closest to the Old Market district. It puts you right in middle of the happenings in Omaha. The hotel has the Embassy Suites signature features multiple rooms and complementary happy hour and breakfasts. The rooms and the interior are a little dated but I had no problems with anything in the room. The pool was nice, bigger than most indoor pools and did not smell as strong as others. The staff and service was good.
Overall, good location and good service.

Great location, right across the street from Old Market. Nice work out facility. Free breakfast buffet with made to order omelets. Free alcoholic drinks and light snacks nightly from 5:30 — 7:30pm. Starbucks on site. Staff is pretty friendly. Downsides are the rooms, they are very outdated. Also the NONEXISTENT wi-​fi. Very frustrating for those traveling who wish to get any work done whatsoever. Called to switch to a better room with Wi-​Fi and was notified that it pretty much sucks throughout the hotel. Hm, maybe that’s worth investing in and getting that fixed.

The Good:
— pretty nice complimentary happy hour featuring draft beer, wine, sangria, and some liquor.
— decent breakfast with made to order omelettes
The Bad:
— super dated interior throughout. Looks like the hotel hasn’t been renovated since the early 90s. Bad carpet, wallpaper and general color scheme
— my bathroom sink did not drain the first night but was fixed by maintenance
— the A/​C in my room was super loud
— the rates. I paid $ 399 per night before taxes and fees. And had to pay for 3 nights even though I only stayed 2. I feel like they jacked up their prices for the Berkshire Hathaway event.
The Good/​Bad:
–starting around 5 am, the entire hotel starts to smell like bacon. I even smelled it in my room on the 6^th floor.
I’ve stayed in a lot of nice hotels. This is not a $ 400 a night hotel. I don’t expect to stay here next year.

A very nice hotel in a great location. Reasonable price, great service, friendly people, Embassy Suites always fits the bill.

Review based on 1 night stay on 5^th floor:
PROs:
+ Seems to be good downtown location
+ Standard Embassy cooked to order breakfast
+ Evening managers special
CONs:
— $ 12 self-​park, $ 18 valet
— Parking is in adjacent lot around the back across the street.
— Back entrance from parking lot smells heavily of smoke
A bit pricey for this embassy. For the price, expected everything to be updated. Room still had non-​digital thermostat. Would probably stay here again if the rates were a tad lower.

Very nice design of this hotel with floor 2 actually being the main level. Floor 1 is where the buffet, happy hour and fitness center are and they’re actually one floor below. Also the business center is located on floor 1. Location is close to the quaint downtown area of Omaha, but also within walking distance of the ConAgra world headquarters and campus. They have a nice pool and Precor fitness center. Interestingly, the TV monitor on the fitness equipment won’t work unless you have headphones plugged in.

I love the plants and pond that goes through the hotel lobby. It’s very relaxing. The service was excellent. We stayed only one night I wish we could stay longer. The bed was comfy. I slept like a baby. The room was clean and when we needed some towels or an extra pillows we got. them right away.
I wish the WiFi was a lot better. It isn’t free with the room which I belive it should be when your paying as much as you do though. The cost of the room was pretty pricy.
The food was very good. They had lots of choices.

I stay the embassy suites hotels quite often and the rooms are always great, they have a cool to serve breakfast. Also a free cocktail hour from 5:30 — 7:30. Also they have a very nice business center. And the rates are great!
Can’t go wrong.

Really very disappointed in this embassy suites. Clean yes but did not give us cheapest rate available. Then thet charged to park the extra taxes added to bill where ridiculous. Staff was friendly but NOT impressed for the price. It was very dated as well toilets leaked water wall paper pedaling off… ugh.

The hotel is outdated and dirty. Breakfast is mediocre at best.
It is definitely not worth the price. If you’d like to stay near the Old Market, just find another hotel.
There was dried blood that was never cleaned prior to us checking in in our bathroom by the door, and some on the carpet.
The room is just old and dirty.
The side door area, where we enter the hotel after self-​parking our car, is dirty. There’s a lot of cigarette butts on the floor, and it smells like cigarettes. I can’t believe they let people use that door in that condition.
The breakfast area is dirty and old. The «cook to order area» feels like a food line at a prison or something.
You’d think for how much they charge per room they’d be able to update this hotel a little.
Yes, they do have a nice atrium and lobby area. But I don’t sleep there, so I could careless how nice/​beautiful they are. I care about how clean and comfortable my room is.
Overall, I wouldn’t stay here again. Not worth it!

The customer service at this hotel is atrocious and completely unacceptable. They are rude and unhelpful. By answering the phone by saying «How may I direct your call», instead of «How may I help you» already gives the impression that they do not want to assist you. After realizing I forgot a shopping bag in my room, I called a few hours after check-​out and repeatedly was connected to the answering machine instead of a housekeeper. After 3 days and 2 unanswerered voicemail messages, I tried to ask to speak with a member of housekeeping, but before finishing my sentensce, the receptionist transferred my call to the same answering machine. After 3 days and at least a dozen phone calls, I gave up.
We traveled in January when the temperature was 0 degrees outside. Yet, the room temperature was incredibly hot (even with the AC on) and the fan on heat/​AC was very loud The rooms were dark with very poor lighting. The rooms were very outdated and without free wi-​fi or parking, I was shocked as to how high the rooms cost with the poor accommodations. The only positive things I can say is that the breakfast was nice and they did provide a shuttle to our restaurant.
I travel to Omaha frequently and will never stay here again! The people I traveled with had similar opinions and experiences and agreed with me.

Embassy Suites is the VitaminWater of hotel chains. The packaging is pretty. The bottle feels good in your hand. The first few sips are delicious. But then that awesome taste stops abruptly. And like a poor chewing gum that quickly loses its flavor, you are left with something that may as well be nothing — much like that of water. Except of course, water is refreshing, and the Embassy Suites is decidedly not.
I used to see a girl who served as the night manager of the Embassy Suites in Piscataway, NJ. I think it was the summer of 1990. We were both teens; silly, stupid, in-​love teens. And as these things go, there’d be those occasional trysts that would take place when she could sneak away from the front desk with me into an unoccupied room; the kind of thing that could have gotten her immediately fired, and me kicked out, if not arrested — the consequences, of course, making it all the more alluring. But truth be told, memories of our wild, illegal romps are trumped by my memories of the hotel itself.
I don’t know what year the Embassy Suites came onto the market, but my younger memories are made of long drives from Queens, NYC to Beverly Hills, FL to see my grandparents; painful, eternal drives down 95, where the only respite came in the form of South of Border signs (which we’d keep count of), tchotchkes at Stuckey’s, and the giant smörgåsbord offered at a Shoney’s when we were hungry.
But paradise — true paradise — came in the form of a Days Inn. Somewhere along some nondescript stretch of 95, between North and South Carolina, my dad would finally relent and pull over to get some shuteye, making us all sleep in those beds that you could make shake and rattle for a quarter.
I loved those roadside Days Inns.
So imagine me way back when, at 18, macking on the night manager of the Embassy Suites like I’m George Clooney himself. This is no Days Inn. This place has fake plant gardens and winding paths. Coy fish swim through streams and canals that snake through the hotel, popping their heads up at guests who will likely toss pennies at them. The atrium ceiling soars, floor after floor. There are balconies overlooking everything. And every room isn’t just a room — it’s a mini-​apartment.
Wow, this is some hotel!
Now, fast forward to 2013. I’m 41 and I’m in the Omaha Embassy Suites, which may as well be the exact same Embassy Suites in Piscataway, New Jersey. And I mean, the SAME Embassy Suites from 1990. It’s like time skips over this hotel chain. It’s a bizarre portal to the past. Now, to their credit, the coy fish still thrive. The synthetic flowers are still in full bloom. But somehow the allure of this once great hotel concept has long faded away, even if the bulky, chewed-​up, wooden furniture and bright light fixtures still endure. The 32″ flat screen TV — I mean *TVs* (this is a suite after all) — are friendly reminders that I have not fallen through a mirror back to 1990. Not that falling through a mirror back to 1990, getting free nookie in a nice hotel, at 18 years old would be so bad. But again, truth be told, if there is a mirror to fall through, I’d prefer to fall through one that puts me back in a Days Inn circa 1977 or so. Or at least allows me to bring one those twenty-​five cent rumbling beds back to 1990 with me.

Old and very much in need of updating. Rooms were old with peeling wallpaper, a bathroom sink with so little water pressure, you had to brush your teeth in the wet bar sink and the tub was stained. The breakfast buffet is okay but when we were there, there was more food on the floor and counter than in the serving containers. Very messy! Housecleaning was inefficient as two rooms next to us had a pile of dirty towels and trays of old food sitting outside the door to the rooms for two days! No excuse!
The only good thing about this hotel is its proximity to Old Market.

Recently had my wedding reception there, and they did an amazing job. My family and I were incredibly impressed with the wedding coordinator there. She made everything so easy, even though I was planning the wedding from across the country.
Also, I compared a lot of wedding venues and the Embassy Suites packages includes so much for a fair price. Also, you really only have to deal with the one vendor because they take care of the flowers and food and drinks and decorations, so that makes everything super easy too.

I don’t know how it’s even possible to have a hotel that’s a WORKING hotel (hence the ‘suites,’ which include a separate room with a table, etc.) that doesn’t have free WiFi. I mean, honestly, Embassy Suites… loosen the purse strings. Surely providing WiFi for your guests can’t be too much of a financial burden if even the Holiday Inn Express in Auburn, IN makes it happen.
Aside from that, perfectly acceptable accommodations and very close to the Old Market section of town.