Enterprise Rent-A-Car

Agent wasn’t transparent with the charges and simply directed us where to sign instead of explaining what was on the rental agreement. Unwanted charges incurred, customer service unresponsive.

I would like, (you would, wouldn’t you)? if I may, (you may). to take you (take me, take me) on a strange journey.
First, double bonus points if you get the above reference. Second, rent from this Enterprise. Ask for Ryan. He went above and beyond to accommodate me. I made a last minute reservation online for the terrific weekend special and got a confirmation number and everything. My phone rings and it’s Ryan. He tells me he won’t be able to honor the reservation as they are out of cars and the website was behind. I understand, a little disappointed but I understand. Ryan then tells me he is going to call down the airport to see if they can honor it. He places me on hold and makes a phone call. He comes back on the line and says they won’t as they are the airport and have different rules and reservation system.
Okay, no biggie.
Ryan says he have someone pick me up and we’ll work something out. Alright, great. The driver picks me up at 230pm (they close at 3pm) and takes me just up the street. There is Ryan with a Nissan Versa. he was able to get a car in and rent it to me for the discounted rate. I was so tickled! I was in and out of the office in 10 minutes. He was super and I recommend him to anyone! I even said so when Enterprise called me for a survey.
Ryan is the reason I would rent from that location and that company again.