Firestone Complete Auto Care

I started having car problems along the way to LA. Before got a hold of these guys, I called 10 other places and they were either booked or closed because it was a Saturday ⁸⁄₁₅. It was such a scary experienced but these guys made it better by taking me the last minute to fixed my van. All I have to say is thank you thank you!
These guys were super kind and professional! Again, thank you thank you!

I had a little work done on my car at the 72^nd Street location today (this is relevant to the 90^th and Maple location — please read on). I was told everything looked great except for a belt that was cracked and could go at any time. I wasn’t completely sure what belt he meant, but since I was there and I trust them and I don’t want to be stranded on the side of the road, I said go ahead and change it.
When I went to pay, I asked for further clarification on the belt, and was shocked when he said it was the serpentine belt. Shocked because I had that belt replaced on Black Friday last year at the 90^th and Maple Firestone (had a bunch of stuff done as they had a big sale). He looked up my account and saw I was telling the truth. He showed me the old, cracked belt and informed me that it wasn’t even a brand they use at Firestone. So there was no way they replaced that belt last year at the 90^th and Maple location. He took the charge off my bill.
I’m pretty upset that I paid to have this belt replaced a year ago and have been driving around with an old, cracked belt that could have left me stranded. I’d like to think it was an honest mistake and just got overlooked on a chaotic, busy day. But I’ll certainly never take my car to the 90^th and Maple location again. And I commend the 72^nd Street location for being honest with me and doing the right thing without me even having to ask.