First National Bank of Omaha

NOPE! I tried to make a payment via check over the phone and the «representative» that picked up the phone was very rude. Super obvious that she hates her job. I doubt they monitor and record calls because this lady was just rude from the get-​go. Too bad my work has an account with them and I will have to keep dealing with them.

Had the misfortune of having a First Bankcard Visa for my business. Website is virtually unusable. Could not get past security picture page to get to account information.
An employee that had access to this card had quit so I called company and asked that card be frozen so ex-​employee could not use it. As a result, they eliminated the 75,000 in award points that I had painstakingly accrues over the past few years.
Put in complaint with Elizabeth Warren’s Consumer Financial Protection Bureau. Will see if Elizabeth Warren can scare the crap of them.

After reading these reviews I may not stick with this bank. Applied through savingstar waited 10 days but never received the card. Oh well. Have too many cards anyway.

Do not trust this bank! They did not back me up regarding fraud charges and I was left to personally pay
My personal experience —
After being mugged for ~$ 5500 with fraudulent charges put on my First BankCard VISA and calling customer service immediately following, I was told the charges won’t go through and to not worry about it. The important thing is I was unharmed during the mugging — this gave me confidence and relief. As requested, I made sure to file a police report and send a copy of this report to the fraud department of this bank. I explained up front all details of the incident including being forced to sign a generic receipt and allow them to take a picture of this with my driver’s license.
A few days later the charges were posted to my (already closed) account. I called customer service back and was reassured they didn’t expect the charges to go through, but don’t worry they will take care of this. The charges should be reversed in next several days
Several days later I saw no changes to the account and called back. This time the story changed — This case is under review and we’ve asked the other party to provide proof of transaction. I asked why the story was changing and restated that I was forced to sign generic paperwork during the mugging which they would surely receive as «proof of transaction». I was told to call back in a few weeks after the other party had a chance to provide proof of the transaction.
After several weeks, I called back once again. As I was starting to fear, the story changed again — I was told they don’t consider this case as fraud and I’ll be responsible for the charges.
WTF? I realized at that point that not only did I get robbed, but screwed by a bank who says that will protect me when faced with fraud. Additionally, they should have been able to tell me they wouldn’t help me during the initial engagement where I mentioned that I was forced to sign paperwork. When attempting to escalate this with the bank, I was told their hands are tied and they are truly sorry for the inconvenience.
Clearly it’s not worth keeping a customer for $ 5500 or the effort to set the case right. Of course I closed my account immediately since I won’t work with a bank that I cannot trust.
I hope others will read this and avoid this type of trap

We’ve had a credit card with you for years, when we moved to Vegas, monthly payments were arranged and the card was saved for emergencies. There’s an available balance, because you have no issues receiving our payment. Strangely enough, since we haven’t used the card, but continue to send you money, you deactivated it and now we have to reapply? This makes no sense. We’ve called and verified that we have the card, no warning was given. What is this?!

I have had a credit card with them for many years. About 2 months ago there was a fraud transaction in my card and they closed my account, without calling me and letting me know. I noticed it because I could not use my card to pay at a market. I called them and they told me they would send me a replacement card in 10 days. I waited for more than 2 weeks but did not see anything. So I called them back. They told me that my card was returned because of the undeliverable address and asked me to verify my address. I was surprised because I still receive their other mails normally, but I confirmed the address anyways. They told me they would close the sent card and send another card again, and I would receive it in 10 business days.
I waited again and one more time no card reached my mailbox after more than 10 days were over. I called them again and they apologized and told me the same story that the mail was returned and that they would have to close the new account and send me another card. This time they promised me they would send in priority mail and someone would call me back in 48 hours to confirm. I waited and 48 hours was over but no one called me.
At this point I was really pissed off and did not want to talk to them again, so I created a service request using their online service. The guy who took my case at first blamed me that my address was not confirmed and that I would have to call them to confirm. I then told him that I already called them 3 times and confirmed the address 2 times. He then replied and said he checked with the card department and saw that I already confirmed my address (WTF?) and told me that a card has been sent to me and I would receive it in 7 – 10 business days. I asked him about the tracking number as promised to me earlier but he said it was mailed out with regular mail (WTF?).
So now I’m waiting for my card to come. It has been almost 2 months since they closed my card account and I still have not received the replacement card yet. First National Bank customer service has been a pain in the a** lately. Not just about the terrible service but also they have NOT been honest with me.
First, they said they would close the new accounts because the cards were returned. However when I checked my account I saw only one new account was created since they closed my (fraud victim) card 2 months ago, and this new account is still active. Also this account was created after I called them the 2^nd time. This means they never mailed out the cards as they said, because if they did, I should have seen 2 new accounts being closed, instead of 1 new active. Second, they told me that since I have been waiting so long for the replacement card, they would send the 3^rd one with priority mail, but they never did.
I gave them 2 stars because of the good experience in the past, but someone really needs to be fired over there now. If the third card does not come, they will never see me as their customer again. In fact, they will see me reporting all these to the BBB.

Just wanted you to know that I am so upset that I was charged a fee of $ 10.00 for two months of my association payments and I called them and wasn’t aware of this and very upset about even for $ 20.00 that it was an a mistake that was overseen by me and they refused to give it back to me. Sometimes we don’t always see things until a few months later. I have always paid my bills on time and never late and this makes me ill. Don’t like this bank how they treat people and its not fair (mistakes do happen even on the bank’s side, I’m sure). Other banks are much more understanding.

Really surprises me that so many people seems to have a problem with this bank. I had their CC for some years now and of all the banks I’ve done business with, this has been the best bank. Stays on top of things and responds quickly on any problems. I’ve used both on-​line and phone calls and it’s the same every time. Couldn’t ask for better service. I’m talking about their CC department. They even speak English. Unfortunately there’s bad apples in every barrel.

This is an absolute joke, and shit of a bank.
I had a checking, line of credit, savings and credit card… became a customer myself about ten years ago. My entire family has had FNB accounts for years, and I even had two cousins work for FNB.
Made perfect payments… for ten years, until I was sick and had to be hospitalized. I called all of my creditors, and every single one understood, EXCEPT fnb. All they were concerned with, is collecting their money. They called me several times a day for months.
Revived a call saying that they would close my account if I did not pay by 3/​27, so I called on ³⁄₂₇ to ask if that was the actual date… as they had called me ³⁄₁₅ giving me a few days notice, and the guy on the phone stated no, the account had not been touched in 47 days, but it was not until 60 days they take action. So I scheduled a payment for a few days later.
I called to make sure they received it, or at least new it was on it’s way, only to find out they had closed my accounts… before the original call even came. I had missed a credit card payment, and they had closed my account, despite the fact I was hospitalized.
A few calls later, they negotiated a deal, they would if I paid $ 1,000 out of the $ 1500 of my credit card, forgive the late payment fee, and I could start back up where I started, apologizing for how they treated me. I obliged… and everything was to be just fine.
I called today to see how things were going, and to change my address and order a new card, only to be told, they opted to close my account again and that until I pay the other $ 500, they are reporting it to my credit as delinquent.
Direct quote from the lady before she threatened to hang up on me when I called them liars, «it’s not my fault… you don’t know how to pay your bills.»
I explained to her, how… Well’s Fargo, Discover… they all seemed to understand, and give me options, yet First National Bank… who I didn’t just open an account with… I’ve had for ten years… when I was hospitalized and she said, she understood life happens. I told her, clearly she didn’t to which she replied,
«I’m sorry you were in the hospital… while WE were paying your merchants. you BORROWED OUR money…»
My minimum payment, was $ 20… and they just lost my entire family as customers, and my respect. 40 FNB accounts are being closed over this … $ 20.
WAY TO GO FNB. Scam artists,

Terrible loan application and approval. I actually am switching Banks because of it.

You stink.
Needed to wire money to a local bank in Cali to close a rental deal.
Customer service said … send a email request with the details.
No answer yet had to max out my Plastic with $ 20,000 setting in your bank.
Get with the times you fossil!

Just moved to Omaha and was looking for a bank. I called several and First National was the one with the best customer service… so I went in to talk to a representative. I went to the one at 5504 N. 90^th St. I spoke, in person, with Mardi Reed the Senior Personal Banker there. She was efficient, personable and offered me the best plan to fit my needs. I am so glad I found this bank… they make you feel important and not just a dollar sign as you walk in the door.
Elizabeth T.

I regret ever opening up an account with FNBO (First Bankcard /​First National Bank of Omaha). They have horrible customer service… so bad that they make Time Warner’s service look good!
I’ll spare you the details, but I made the mistake of signing up for a Best Western credit card through FNB of Omaha and have had nothing but problems dealing with them ever since. They just don’t care what you think, don’t care if they’ve made a mistake, they just don’t care.
Save yourself the grief, the Best Western card will be a pain in the ass, all because of FNB of Omaha.
(How can such a friendly city produce such a mean, uncaring bank?)

Worst bank & customer service. I opened this CC account several years ago and has perfect payments for years. Then suddenly we stopped receiving statements late June which triggered a late payment report. The following month and every subsequent month, the same. We had to resort to electronic payment because the statements stopped. But here’s the rub, our low intro rate was now 24%. So we paid the whole balance off. And they closed my account by letter, which I NEVER RECEIVED. I had to call to get an explanation today. They refused top take nay responsibility for this despite our perfect payment record.
I wouldn’t be surprised if they stopped the statements on purpose so they could raise their interest rates.

I’m middle of the road in general with FNBO. This branch in particular though is pretty good.
We have a Warcraft visa card that is owned by FNB. I went into pay the card and ask for some dollar coins. The lady helped me to my satisfaction although it took her what seemed like a very long time. She said no one ever comes in to pay their credit card bills. I somehow doubt that but let’s give her the benefit of the doubt here.
The dollar coins part confused her though and at first she said they didn’t have any… but you’re a bank. –_​– — my face
She had to ask the supervisor who found me a roll of them (like a foot away from her) and after a total of 15 or so minutes I was out the door.
She was clueless but nice, MUCH better than the FNB over on cass.
What more should I say? I mean it’s a bank. I did get free candy canes… that was a bonus.

I left First National Bank, and will no longer do business with them.
My wife & I are stable, full-​time employed, long-​term residents of Omaha, who both have very high credit scores and very low debt-​to-​asset ratios. We’re pretty much the epitome of the kind of people a bank would want as customers.
However, getting FNB on board with us to do ANYTHING was like pulling teeth. They are arrogant and belligerent. Obviously too big for their own britches.
We switched to Centris. End of story.

Only here for old market downtown improvement district. Just observing for now. Beautiful view from the 16^th floor looking North. The A/​C has been said to be lound and distracting, but it is a normally quiet group and of course pushing air makes noise.
The Omaha Press Club is located on the 22^nd floor and I have been there a few times in the past. I am not exclusive enough to be able to eat there alll the time, but It is a really great dining experience.
On the lower floors you can get Scooter’s coffee in the spot that used to house Atomic Dog (think Chicago Dawg house), Harleys barber and you can take to underground walkway to the New 1^st Natl tower which has a fantastic food court and lobby

Shame on me for using this card again! had a nightmare experience a year ago and haven’t used since. This time, i charged $ 145 online with Macy’s– where I’ve been a card holder for 25 years. Macy’s says they cannot approve the charge because FNB of Omaha will NOT approve the charge unless Macy’s calls them with ME on the line to verify the charge! OK– we did that but since FNB Omaha has more than a 10 minute hold time, the Macy’s folks had to hang up.
So I called FNB Omaha– and another snarky woman told me the charges were pending and approved. She told me to just tell Macy’s they’re approved. OK, sure!
Call Macy’s back — they said NO, their info from FNB Omaha says the charges will NOT be approved until we do a 3 way call. I have over 5k in open credit with FNB of O that I will NOT be using. Their service is, as it was a year ago– horrible, and not at all in the interest of their customers. Save yourself time and aggravation.

Was a decent bank until they made it so you can’t withdraw or transfer anything after business hours.
I’m going on vacation where there won’t be any first national banks and went to withdraw money so I wouldn’t have to pay fees all week and the ATM says the withdrawal service is unavailable, thanks for nothing.
I also tried to transfer some money on Sunday for shopping and found out I had to wait for the electronic transfer to go through until they opened the next day. Completely nonsensical.

Both my husband and I applied for credit cards issued through First National Bank of Omaha at our local bank here in Hobe Sound FL.
I’ve used the website and agree that to activate the card online takes a ridiculous amount of time.
I’ve spoken to representatives twice. The first time I called to provide additional information for my application, I spoke with a very pleasant representative after a long wait. But when I called to make sure we were receiving a paper statement for my husband’s account the representative actually turned the call over to the fraud department because my husband was sitting next to me and giving me the last four digits of his social security number. Why she simply could not ask to speak directly to the cardholder is beyond me. Between the wait time and the fraud squad, we were less than pleased. Apparently, we are not alone.