Happy Cab

Omaha… called the front desk at the Marriott, Regency at 4 am because my Über driver didn’t show up. I have attempted to use Lift but had the same problem with them at 4 am! Decided to try asking the front desk what to do, figuring they would have a solution and, boy, did they! They said, «Give me a second, grabbed the phone and called someone: «Hi, Santa, this is Jen. How quickly can you be here? We have a guest whose ride to the airport did not show… about 10 minutes? Perfect, Santa, thanks! See you then… would the passenger like you to bring coffee? (I said yes, please!)…Yes, she would. Just black. Thanks, Santa.» It took precisely 11 minutes and he arrived, looking just like Santa and with a cup of hot, freshly brewed coffee. He said Mrs. Claus made it for me! The fee was $ 30. With the service and the coffee, I was sold. I gave him a 20% tip on my credit card, which is never a problem. Now I have his card and whenever I come to town, I have the Marriott call Santa for a ride for me or I call him myself. If I text him ahead of time, he will also pick me up at the airport. It is always the exact same rate as every Omaha hotel has a flat rate, posted inside the backseat of every taxi.
If you want to use Santa, you can also go to the Omaha Yellow Pages. He said he has an ad there and will gladly do an early morning run to the airport. His hours are 4 am to 4 pm M-​F and 8 am-​2pm on Saturday but will arrange special pickup times outside of those hours.
A few times I have needed a taxi outside of Santa’s hours and calling dispatch gets me a driver who is typically there in 20 minutes. Sometimes it takes longer but mostly it is fine.

I got a Happy Cab car at OMA. The driver’s name was Yimen, and I was able to make arrangements with him to pick me up a few days later at some ridiculously early hour — like 4 or 5am — to get back to the airport.
As a New Yorker, I get nervous about having to depend upon cab companies in other cities to make an early morning flight.
I was able to confirm the reservation the evening before, and Yimen arrived early, in the dark, to pick me up. He ran the meter, so it wasn’t like he was taking business on the side.
I’m going back to Omaha this weekend. I’ll be using Happy Cab, and hopefully get the driver Yimen again, to get back & forth from the airport.

Bob with Happy Cab came within 20 minutes at 4 in the morning. NOBODY ELSE, not UBER, not Capitol Taxi… nobody else would come. Thank the good Lord for Bob & Happy Cab — they are the best. Fast, so friendly, although I was falling asleep the whole way, and a nice luxury vehicle ride. Thanks guys!
Bob even called later to see if one of my pals left our phone in the cab. We didn’t, but he was checking his WHOLE NIGHT’S RIDES to see who left it! AMAZING! Nobody does this!

Our cab driver took us from the airport to an address in Council Bluffs after he found out we do not live in Omaha and don’t know the area. We arrived at the wrong location, and then we told him we needed to get to the place we had specified in Omaha. My coworker and I came to Omaha for work and had to be there in order to start on time on Monday. The cab driver charged us the full amount which was $ 43 just for the few miles he should have driven from the airport to the office in Omaha we had to be at. Coming back to the airport today from that office with another cab company (City Taxi) cost us $ 7 including tip. Avoid Happy Cab.
Amended:
We contacted the taxi company and got a very nice and quick response. We will be getting a refund. Great to know they are responsive — I hope the cab driver will be talked to.

Horrible business. Called dispatch when driver was already 10″ late for scheduled pickup, they said he was still another 10 mins away! Ridiculous.

Don’t even think about using Happy Cab at Lincoln airport unless you’re willing to wait 30 minutes for a ride. We were told that we couldn’t reserve a cab for our 12:20 am arrival, so we called dispatch the moment our plane touched down, and were told to just look outside, there would be a cab or two waiting. Not true. (Dispatch is in Omaha, and clearly is clueless about what happens in Lincoln.)
As a backup, while still on the runway, we used the Happy Cab app to request a ride. Still nothing. A couple of other passengers confirmed their similarly bad experiences. Fortunately, another local cab service, created by defectors from Happy Cab, had a car waiting for a client who was willing to share the ride with us. We finally had a call from Happy Cab, 30 minutes later, when the other service had us nearly home.
I can’t speak for their in-​town service, but based on multiple reports, I would never recommend Happy Cab for airport service.

Ordered a taxi at 6:10 am and they never came until I boarded the bus to work!!!
Pathetic

Kind of slow service

The good: after watching the bus blitz right by despite me sitting there, I called up Happy Cab and they sent a cab right over. Now, I live in Benson, right down the street from a hotbed of taxi activity, so maybe I was lucky. It took less than 10 minute. My driver was friendly, professional, knew exactly where I wanted to go and got me there quickly.
The bad: A $ 3.00 credit card fee on a $ 10.00 fare? Are you kidding me?! No mention of the fee (and they ASKED if I was paying cash or card).
Enjoy my $ 3.00 that you jacked. It will be the last you get from me.

I’ve had to call for service the last 2 days. 1^st day I set a time for pick up and they were early… A++. Today it was like a 10 minute wait… A+! Positive drivers and very nice to talk to. A little expensive When on a budget, but great service. For the drivers, on hot and humid days, it’s nice to get into a cool car.

Got a ride from the Airport. Driver was Dewit. Opened my door, took my luggage to the trunk, had the car cool. Politely confirmed the route before departing. Later was sensitive to me being on the phone. Car is spotless. This is how it should be done.

I haven’t taken cabs much in Omaha, but I have a lot of experience with using taxis in St. Louis. After a Saturday night, we decided to call a cab. I was pleasantly surprised by how quickly the cab arrived, especially since it was close to closing time and a very busy night.
Our driver was polite and took an efficient route, however, when we arrived and I tried to pay with a card, he informed us the card reader wasn’t working. From experience, I knew this is a load of crap and by law drivers must take a card (even if it means writing down the number), and I told the driver so. He allowed me to swipe my card, but told me the charge didn’t go through.
Because it was late and we just wanted to leave, my husband paid him in cash. I had a bad feeling and checked my credit card statement on Monday and of course, the charge was on there.
After a call to dispatch, I was transferred to Bonnie in accounting. I left her a message and she called back about an hour later to get the details. She then confirmed what happened with the driver and refunded my card.
Even though I was very annoyed about the situation, the costumer service was great! I will use Happy Cab again, but won’t forget my «big city» cab knowledge again!

unbelievably bad experience. waiting 1 hour and 15 minutes after calling several times and being told first someone was coming, second, they’d try again, and third, keep calling back to see. with all that calling, a cab still didn’t arrive until 1 hour and 15 min later. it was 9am on Wed morning — pick up in haymarket.

When I lived in Lincoln, the addition of Happy cab made life so much easier. the overall fares went down because Cornhusker Cab Co. had to fight not to lose business. You could call Happy and get picked up and pay less. That was Lincoln.
Welcome to Omaha. here Happy cab is slower than riding your bike. On more than one occasion they have had guests waiting in excess of one hour. Today was no different. It shouldn’t matter that because of Berkshire landing at the airport, nobody wants to leave that area to take someone TO the airport. This affects people’s lives. This is about service and professionalism. This is not what Happy cab has.
Happy Cab Co. has rude drivers. Happy has no sense of urgency. Happy has to go. I can’t wait until other services like some that are currently in the works and on the streets to take over the reign. I will much rather ride with them than the sorry offerings from Happy.

On time. Amazing. Good service and prompt. A little bit not NE atmosphere. But good from hospital to hotel room. All good.

Late for a ride to airport by 20 minutes. Good thing I had left myself plenty of time.

I have used Happy Cab in Lincoln, NE a number of times. They are by far the best cab company operating in Lincoln. A ride from my home to the airport was almost DOUBLE from Capital Cab/​Yellow Cab (I believe those two are the same company — and they’re awful).
Today Happy Cab dispatch and driver saved my butt! I made a stupid mistake and forgot an important item before a job interview. I realized when I was on the bus, hopped off the bus to go retrieve said important item, called Happy Cab and asked the dispatch worker if there was any way they could get me a cab in 5 minutes. «No» is the standard answer. I explained the situation and my haste and she kindly switched the priority and redirected a nearby cab to my home. The cab driver was there when I got there, I grabbed what I needed, and he got me to my interview on time. I am confident that if Happy Cab were not operating in Lincoln, I would have been late for an important interview with the President of a company. I am so thankful they are here when I need them.
Are they perfect? No, of course not. In bigger cities I think it would be reasonable to expect more from a cab company, but in Lincoln, NE they are the most reliable AND affordable by far! I avoid the other company as much as I can. They have had a monopoly for too long and have from complacent offering shoddy service for exorbitant rates.

When trying to call, I never made it through, and I also heard that if you get in an accident the driver can sue you for medical. Not 100% on that fact though.

I order a cab for a vey early flight. The driver is a few minutes early which is always a bonus. And thank goodness because it took 10 minutes at the airport to try to process a credit card. Wake up cab company! If you want to provide good service, give your drivers the tools. This is a ripe market for a good company to come in and show you how it’s done. And a cleaning of the cab is necessary as well. The upholstery is disgusting. Raise the bar!

«Thank you for calling Happy Cab, can I help you?»
«I’d like a cab.»
«What’s your address?»
«17 971 Oak Plaza.»
48 minutes, 3.5 drinks and 1 different cab ride later…
«Is this Katina? Are you still waiting for a cab?»
«No. Die. I hate you.»