Jensen Tire & Auto

This is my least favorite location in the area. I just flat out didn’t like the staff’s lack of customer service. And I’m pretty sure they broke the part that holds my headlight level when they replaced a burnt bulb. Not a fan.

I’ve been going to Jensen for about 8 years, and since I moved a year ago started going to this location. They are very friendly and do great work. I’ve always been pleased with them!

The worst of the worst for auto repair. Their prices on small things all depend on the manager currently working. Most of the time I can get a headlight changed in my car for only $ 19 there, but recently a manager kept typing on the calculator before he came up with $ 50 out of nowhere.
That’s only one story I’ve got on this place too. Do yourself a favor and take your business to a better, independent shop.

No, no, no. Never.
I had previously entrusted my wife’s car to these folks when we needed new tires. They were bumbly about it, and not super cheap, but cheap enough that I liked the fact they were very close to my house.
I had already done my research when I went in and knew what I wanted, so it started with them ‘selling us’ on that tire. A 10 min spiel on a specific tire I asked for, nice…, only to be called after we left it with them that «we don’t get that model in your size». Great… so we chose a similar tire over the phone, on their recommendation, that was (of course) more expensive. I thought it was a fluke, and they offered us a discount on our next service for it.
They were also high pressure about their ‘road warranty’ that covered the tire in case of «any failure»… of course in the fine print «any failure» actually translates to «any failure that occurs in about 5% of situations where a tire might fail», so purchasing that didn’t seem statistically prudent, and the guy eventually relented.
Fast forward:
Having had only reasonable service, but a discount, we went back when the brakes started to shudder and squeal. We were told that all four pads had less than 5% life left and we would most certainly die if we did not change them out right now for the fanciest-​carbon-​fiber-​nano-​technology-​bullshit on all four pads and rotors. I said «uh, those are too young to be at 5%, we will be back».
We took it to Midas and, of course, there was over 50% of the pad left on all four pads and there was just a warp in the rotor causing the wobble. I’m sure Jensen just made a ‘mistake’ and forgot to leave off the 0’s. four times… I’m sure that’s what happened.
Long story short this place is a shady as it gets, and I would stay away.
PS: My negative review has nothing to do with their super annoying commercials, which an SUPER annoying and make me want to stab my eyes out when I hear them on the radio.
PPS: There is another establishment in Omaha called «Jensen Diagnostic», which I have heard from several people is great but have no personal dealings with. They are, apparently, completely unrelated and this review is obviously not about them, but I wanted to make sure that you all know these things.