Marie’s Helping Hands

If I could give this a negative star, I would. Same sad story… Groupon Deal. Three months later, several unreturned phone calls, Groupon intervention, finally allowed me to SCHEDULE a cleaning date. She cancelled last minute, rescheduled and then NEVER showed and didn’t answer her phone. Taking vacation time from work, kennelling dogs, picking up house per her instructions left me waiting and angry. DO NOT EVER USE THIS SERVICE. I use the word «service» lightly. I may be done with Groupon too as they led me down this path to aggravation instead of refunding after my first few attempts. Marie’s Helping Hands are not interested in building a good business. I can only deduce it is a scam of some sort.

Hire this person and her incompetent lackeys if you’re in need of professional thieves. They steal time and money. Helping hands? Phaw… these hands helping themselves to your cash in exchange for getting stood up on your cleaning appointment is the gist of what these buffoons are useful for. They don’t even call to say they will be late or won’t show. They don’t apologize once you do get a hold of them. More than likely by the time you read this review, they’ll have moved on to their next scam because there’s no way this «business» is sustainable.

DO NOT RECOMMEND!
I completely agree with the previous reviewer. It took me 3 – 5 calls to schedule initial service because no one called me back, which should have tipped me off. The day of scheduled service, she called and cancelled then told me to call her back that evening to reschedule (why wouldn’t SHE call ME? Isn’t that how it normally works?!?).
Then the day of the rescheduled service, no one showed up! I had to call 3 times to get a hold of her and the only reason I think I did is because her son answered the phone. She casually said that no one showed up because it wasn’t down in her book. Knowing we had an event coming up, I said that service needed to be within the next 5 days. She offered a morning time that would not work as we work during the day. After telling her that no one would be home until after 3:30p, her solution was to have us keep our door unlocked so someone we’ve never met can just come in and clean when we weren’t there. I DON’T THINK SO! She just said there’s no way someone can come at 3:30p or after. Well, in my opinion, you should come yourself then!
So, finally the 3^rd time, she did show up but of course, late and with no explanation or apology. She did an «ok» job, but for 3 hours, she didn’t have to clean the 3^rd bedroom and didn’t even vacuum the basement. For all the inconvenience, I think she could take 2 minutes to just vacuum the basement.
I contacted the deal site regarding this issue so that they do not work with this business in the future. Even though I only paid supposedly half-​price for this, it was NOT worth the hassle, unprofessionalism and frustration!

DO NOT USE THIS PLACE!
The woman who runs this business is unprofessional, unresponsive and will not perform cleaning service.
I bought a Groupon and scheduled a house cleaning. On the date of the appointment, Marie called to reschedule. This happened several times, finally on the 3^rd reschedule, I got a little angry and told Maria to send someone out immediately. The person who came out to clean my parents’ house was not a professional. He came with a cleaning spray and a vacuum cleaner and nothing else. Through conversing with him, we found out that he doesn’t work for Maria and was using this opportunity in hopes of getting a job doing domestic work for people. He stayed for 3 hours, cleaned 3 blinds in our house and mostly tried to sell us his skills.
We called Marie back to complain about this matter, but she did not give us a satisfactory response and hung up on us.
It was a nightmare dealing with this particular business. I’m wrote a complaint to Groupon as well so that they do not deal with this business in the future.