Omaha Med Spa – Eagle Run

Follow through is the professional thing to do after giving a patient their first treatment! In shock that after a month that follow up still hasn’t happened.
I have never gotten any treatment done at a med spa or doctors office that there was no follow up phone call or even a follow up appointment. Even my dogs vet does that.
It almost feels like money is more important to this place than customer relations, which last time I checked was how you got repeat customers and good reviews?

Extremely disappointed and insulted is putting it mildly. Dr Abbott is condescending, rude and admittedly cocky. I have never been so poorly treated in a doctors office or had an actual argument with a medical professional.
I researched online Juvederm in my tear troughs and went to see if that would be an option for me. However, no matter how much you research, it doesn’t mean you know everything about the procedure. It is the doctor’s job to inform you of everything. I specifically asked him what his expectations for the filler would be to correct my hollowness and darkness under my eyes. He said the this procedure would be great for me. He even said he has turned people away because he didn’t think it would be beneficial for them. He told me that «not to be cocky», but he in so many words is confident in his injecting skills. I said I wasn’t going to tell anyone I was getting it done and he told me that no one would be able to tell, but that it would be a subtle difference. That is what i wanted.
The same day as the procedure, I knew something didn’t look right. Specifically under my left eye there was lumps of filler and blueness from what seemed to be the Juvederm being injected too much and superficially. I went back that day and he told me to wait 2 weeks to let it settle before doing anything. I waited that time and I still had the lumps. I went back again and he admitted it didn’t look good and needed to use dissolver on it. I had to wait until the next week because he repeatedly told me they didn’t keep the dissolver in the office because he rarely needed to use it. So I went back to get it dissolved and he did that free of charge and was nice about it. However, he stated that I must have had a bad reaction to it because he had never seen someone react that way. He also said that this specific Juvederm procedure under the eye has the least percentage of satisfaction. That would have been something I would have liked to have heard before getting it done, not after it looked bad.
I waited a couple days and the dissolver corrected the issue. Then my eyes looked asymmetrical and I was told my numerous people something still didn’t look right in my other eye. So, i went back again. When he came in the office, I could immediately tell he was «annoyed» by me coming back again. I told him my concerns with the other eye and he said that eyes aren’t always symmetrical. Then he said I had too high of expectations for this procedure!!! He is the one who told me how great I would look and how confident he was in his injecting skills Why would I expect anything less than what he said? I realize it’s not surgery and I do have issues under my eyes, but that doesn’t mean there shouldn’t be some improvement and he should have disclosed the potential for dissatisfaction. He said he would not put disolver under my right eye because he would not take away something that was «aesthetically pleasing». He may have thought it was, but I didn’t agree. Isn’t the customer always right? He also said he regretted using the filler on me! Shouldn’t his concern be me being unhappy and not how inconvenienced he was to deal with my concerns. Then when I asked him why he didn’t tell me about the satisfaction rate before the procedure, he said that I did my own research so I should have known that. He also said that I shouldn’t get any other treatments done anywhere else because I wouldn’t be happy with it. If it would have looked good I would have been happy, but it didn’t! Abbott also said that he and I didn’t have a connection and to basically not come back there. I couldn’t believe a medical professional would speak to a patient that way. It was horrific. I did nothing to be treated that way. I had a complaint. I wasn’t rude until he began his negative treatment of me. He was that cocky person, he described himself to be in the beginning. Of course I was getting angry as this conversation was taking place because I couldn’t believe how insulting he was. He also made sure to tell me that I would be paying for the rest of the balance. It’s obvious the money was more important to him than customer satisfaction. So now I’m left with something that doesn’t even look good and will have to go somewhere else to get it fixed. I would never go back to him or recommend anyone to see him. I’m sure I am not the first person he has treated horribly and I’m sure I won’t be the last. I think Dr Abbott should be ashamed of himself for his behavior and his unprofessionalism. Not to mention the poor outcome of this service and in the end, his unwillingness to make it right. I am in an industry of retaining clients and if I ever came close to his behavior I would never succeed. I know I have to work with clients to make any situation right, even if I don’t agree. It is important to speak to a client with empathy and respect. Dr. Abbott needs to work on his bed side manner and professional skills.

Why is an MD doing nothing but aesthetic spa treatments only? I ask this question now in light of the rude way I was dismissed by this «med spa.» When I expressed concerns about the treatments received and asked for a touch up, I was told to come back. Then I received a short abrupt email telling me to seek future services elsewhere. I was shocked by this short email as our face to face exchanges had been so pleasant. I guess this dr. Abbott doesn’t want to provide basic customer service. You take it and accept it without questions or you will be sent away. If you care at all about getting what you paid for, do not go to Omaha Med Spa.