Philmoore Company

Let me begin by stating that I am not telling you to not rent from the Philmoore Company. I want you to make an informed decision before signing a lease and giving these people money. When it comes to terrible service, being lied to, treated like human waste, and sued, I am not alone. Their Apartment Guide rating of 1.9, Their Google reviews rating of 1.6, the fact that no one on these sites recommend renting from any of their properties speaks for it’s self. All of the accounts of this company, or as they are referred to in many reviews «slum lords» are strikingly similar. Complaints range from withholding of deposits without cause to being lied to by the leasing agent Amy and screamed at by whom is assumed the property manager. This unprofessional behavior is what one has to look forward to as a renter.
First the issues with the lighting. They will make claims to be fixing the fixtures in the building. They stated they are trying to keep with the retro feel of the building. So the lights that have no covers, don’t work, or just don’t have bulbs are in the process of being replaced. In a year and a half that didn’t happen.
Be prepared to use the laundromat. Of the two entryways and twelve apartments of mixed two and one bedroom apartments there are two machines in each building. That would be great if they were ever working. Constantly residents from the other building were occupying the machines in my building because their side was out of order. For months…
Snow removal is nonexistent. So enjoy digging yourself out. If you are driving an a car, good luck trying to park in the tiny parking area in front of the building. You will not make it back into a space. Once all this snow is packed down enough to get back into your spot, there is a sheet of ice no less than an inch thick.
Once inside you will find a fairly spacious apartment. The carpet is extremely matted. Highly doubt it has been replaced in the past 10 years. The bedrooms had been replaced at separate times. So this means three very different types of carpet that do not match in your apartment. The blinds will only be replace when they break and they can charge the tenant. Most were extremely yellowed and the new blinds looked super cool next to the horribly discolored old blinds.
All of this would had been over looked and I would not be posting if the following had not occurred. They require a 60 day notice to vacate. That’s fine. When I had a date in mind to move I called Amy, stated I wanted to stop by the office and put in my notice to vacate. Oddly I was told they do not allow you to drop off a notice and that it must be mailed to the office. After hanging up, baffled, I printed off a notice to vacate and handed the stamped envelope to the postman that works at my current property.
Two months later, when my roommate contacted the office to drop off keys they claimed they were never informed we were moving out. At this point the older lady that works at the office became short with my roommate, arguing and raising her voice before hanging up. This spurred Amy to show up at the apartment while we were moving out. We told her we would be out that night (Friday) and she stated she would call us back on Monday to discuss the situation.
Monday came and went without any contact. Same for Tuesday and the rest of the week. The next contact will be from a collection agency stating that we owed $ 1988 for breaking the lease, damages, and removal fees. They charged $ 35 for dip pans (gouging) seriously? They charged an additional $ 150 for removal of garbage. They claimed that I was not allowed to through broken furniture in the dumpster. That it was not trash. They charge for two months rent cleaning and a slew of other nonsense.
I attempted to work with these people. I tried stopping by the office to view the charges and get a better idea why the amount was so crazy high. When I stated my name the immediately started to flip out. They kept repeating that they had to pay $ 150 to remove property. This «property» was the broken furniture that was thrown in the dumpster. They did not like that response. I stated that Amy was supposed to call and she never did. They stated she called but that was a boldface lie. I told them I could pull my phone records showing them my outgoing calls to her but not receiving a single call from them. They then told me I was being a jerk and to leave. I asked for my file they told me louder to leave. I insisted they give me a my file so I could see the charges and hopefully get this paid, but they continued getting more aggressive and telling me to leave and that I can get that from the collections people. I asked for their number and the older (angrier one) kept telling me to get out. Amy finally handed me a chunk of paper with with seven numbers scribbled on it. Then I got the cliché «we’ll see you in court» as I am trying to get out of the crummy hole of a leasing office.