Pretty Nails

In April of 2015, I went to Pretty Nails to have a shellac manicure and pedicure. I usually just get regular polish but I splurged this time because I was leaving the following day to get married in Mexico. Usually, the clear polish I get on my nails there starts flaking and bubbling off within a day, (or less), but I ignored this fact thinking that their shellac would be better. I needed it to be better because I made barefoot sandals for all 25+ of the female guests that would be attending my Mexico nuptials, and the plan was to put my boutique in the middle in the sand and then everyone put a foot in in a circular manner in order to show off each unique pair of barefoot sandals. Unfortunately, by day 2 in Mexico, 3 toenails of shellac had totally popped off. Cute… so now I could decide to either get married with scraggly feet or pay the resort $ 50 to get a new pedicure. Obviously, I chose the later. When I got home to the US 10 days later, I called Pretty Nails to report what occurred. I spoke to the manager, Chanel, who was totally impolite and told me that I should have come back in for a nail repair when the nail polish popped off. I explained I was in Mexico for my wedding when it occurred and that would have been impossible but this fell on deaf ears… she still thought I should have come back for the repair when it happened. Geography just must not be her thing… along with taking care of customers because no apology was ever made and no offer for free shellac the next time I came in was ever offered. Basically just a big f.u.
Against my better judgment, I decided to give Pretty Nails another try this past Wednesday. I invited 2 girlfriends to go with me this time (giving Pretty Nails more business they do not deserve! Stupid!). I got shellac on my toes and paid $ 12 extra dollars for it so my feet would look nice for my husband’s holiday party last night. Last night, I go to slip into my peep-​toe heels and there again, my middle toe shellac had totally popped off. UGHHHH! Today, I went to Pretty Nails to report what happened and had to speak with the unpleasant, abrasive, customer-​UNfocused contact Chanel. Great. I recapped what happened in April and her first response was not, «Wow, thanks for giving us another shot to prove ourselves» but instead, «Uhhh, and you came back to us??» Um, why yes Chanel… I made the mistake of returning to your subpar nail salon to waste my money and time again to get a defective shellac nail service. Chanel and I went back and forth and I said I wanted a $ 12 refund this time because it was ridiculous that I was wasting more time there now to have a nail fixed that should have never popped off in the first place. Shocker, she refused. So I had the young man who did my nails fix the one (after I waited for 15 minutes) and I left, totally unsatisfied, angry that I was a fool to return to this place, and vowing to NEVER return.
There are so many nail salon options in Omaha… I strongly advise that you chose a different one when making your next nail appointment. Pretty Nails does not care about quality work or their customers.

I have gone to this place and loved it for over a year… simple, clean, affordable and everyone is friendly. Lately, I haven’t been as impressed because I have made an appt with Sangh because he’s awesome but both times I arrived, he had just started with another client and I got someone else — they were ok but not as good. so definitely go to this place but don’t get attached to one tech because their appt process doesn’t work.

This place is great. I will return forsure. If your looking for a nice place that is reasonably priced and you can get in and out on a lunch break this is the place here in Omaha!