Public Storage

The guy that works at the facility is very unprofessional and makes the whole experience very uncomfortable, to the point I would not allow my wife to go there by herself. Like the other reviews say he tried to con me into buying tarps that I do not need. When I said no that’s when things got weird… GO SOMEWHERE ELSE.

f I could rate lower than a 1 star I would. The guy who runs this location Is a Joke and The reason we lost most of our belonging. (not the first issue we had with him) To start he was very unprofessional and acted as though we (boyfriend and I) were inconveniencing him by coming in and asking about the units (after we had called to set up an appointment) I thought he was just a Bad employee on his shift. (wrong) After pushing very hard to sell us a Tarp because our things may get «dusty» and making us feel uncomfortable he proceeded to push palates on us because the river/​stream next to them can some times flood, we informed him we have some and went ahead to put our thing on palates and put ALL of our more important things on top (like our bed and old pictures) knowing our things would only be in the unit 4 months tops (was only in for 3) About a week before we were going to move out we went to check on things and noticed some things seemed wet from rain. I called and asked about it and he proceeded to tell me how to wash clothes and dry out things that might be wet but it shouldn’t be and he would have a roofer look at it to make sure. So I trusted that he had Taken proper care of the building and nothing would leak threw. (YEP WRONG AGAIN) there was quiet a few leaks in the roof. poring all over our thing, the heavy rain we had gotten 5 days before was practically all inside our unit. A long day of sorting threw what we could possibly save and what had been water and then molded from water sitting on it and heat. We informed him of what happened and he acted as though It was not his problem, finding out later it was more than just us this happened to. So in efforts to help other people we asked that he call other renters and to have then check there things. (I don’t think he did this though) we got the head phone number of all this and have still not heard anything back to help us out. we had to move out and start from scratch, still living with no couches, waiting on insurance that will only cover some of what was lost. This man Should not be running this place if he does not want to keep up on getting it fixed and safe for people to put their valuables not to mention take some costumer service classes or something. The worst storage unit I have ever used. and Will never go back as well as send as many people away as possible for their own good. If you are trying to store anything you don’t want damaged GO ELSEWHERE or maybe a tent set up in a yard may be better protected.

CAUTION! This facility (only PS in Omaha) demands that you use only their locks! This costs you about $ 20 at sign up! You DON’T get this fee back! You can’t use this lock anywhere else! Your first month FREE actually costs you about $ 50 for the smallest locker! They demand you take the insurance when you really don’t need to have it right then and there! Give PS a pass. There are many other lockers in the area cheaper and more convenient. This PS location is hard to find as well. Simply put — this is a rip off and VERY congested/​tight lot — steer clear.