Residence Inn Omaha Downtown/Old Market Area

The Residence Inn — Downtown Omaha, NE engages in fraudulent practices. I’ve stayed with them for the past two weeks and on both visits they have charged my personal card (which was only meant to be used for incidentals) for the complete stay. They are very quick to charge the card but explained first that there was nothing they could do about it and then changed their mind to say that it would take 15 business days to issue a credit. Marriot corporate is involved in my complaint and it does not seem to make a difference. Terrible customer service from the hotel manager and Marriot in general.

Great hotel conveniently located to the Downtown /​Old Market area. I love the layout of the rooms. The staff are great and helpful. Clean, comfy stay here! They will even fill your fridge if you leave a list of grocery items you would like. It’s like having your own mini apartment. Plenty of space in the room. I would stay here again.

Fantastic experience! My cousin had her wedding guests stay here and the hotel staff was very accommodating and responsive, no issues at all. The hotel shuttle was great to get around town and to and from the airport. Would definitely stay here again!

What a great experience. We were in town for the NCAA Volleyball finals. Great location for the games and other activities. We especially appreciated the service provided by GLORY at the front desk. She was helpful and funny. We loved her.

In town to defend my dissertation, I decided to stay at the Residence Inn Omaha Downtown/​Old Market Area. I chose a King Studio (room 512 which I would stay in again very happily) and it was a perfect home away from home.
The room was clean and very comfortable. Full kitchen, spacious living/​sitting area and a great bed and spacious bathroom. Loved the roomy shower and hot water temp. The staff were always pleasant, accommodating and the service was truly phenomenal. I sampled the complimentary breakfast two of the days during my stay and everything was great.
The business center was terrific with both Mac and PC as well as a printer, although my high-​speed in-​room wi-​fi allowed me to do everything I needed from my room.
Hot Eggs, breakfast meats, waffles, hot oatmeal, cereals, yogurt, fruit, coffee, juices and breads. Everything was fresh and delicious. I also had posted on facebook a number of times tagging the Residence Inn and they actually thanked me for doing so — rare to have a business even notice.
I used the valet service for my car, the shuttle service to run to the Old Market for dinner and just a block away is a Starbucks. A truly perfect location.
The Residence Inn Omaha Downtown/​Old Market Area will be my first and preferred choice to stay when I am in Omaha.

Booked a block of rooms in December of last year for my wedding that took place this weekend. Service was great until we actually showed up and things we were told weren’t exactly true. Called before checking in and told them we were paying in cash and asked what the «deposit» would be on the card that needs to be on file. Guy who answered the phone stated $ 50. Got there and checked in and they didn’t take payment up front which was very odd. Every hotel I’ve ever stayed at including other Marriot properties always took the cash up front and had the card on file for the «just in case we trash the room» charges or any services we would have purchased during our stay. After check in I realized they charged my card $ 330 which is the full price of the stay plus a tad more. Talked to lady at front desk she says she didn’t even have a card on file and doesn’t know where the charge is coming from yet this place is the only place where it has been swiped that day. What’s the point of paying cash if your just charging us full price anyway? Also other rooms apart of the wedding block weren’t ready by this properties check in time of 3pm and we ended up on all different floors. 2 members of the wedding block had to move rooms due to different things. One of the rooms showers leaked into the room below them. Stacy told us during our tour we could use the shuttle anytime no specific time frames just to call 10 – 15 minutes beforehand and they would get it ready. We called to set it up and they said it’s only on the top of the hour. Building and rooms are beautiful but service was very bad. Every time we asked a question we were worried it was going to be wrong since mostly everything else was wrong. I understand that stuff happens but when someone lies that really gets under my skin. Only employees that seemed on top of it were the valets. They were top notch.

The Best Location, staff in all of Omaha !
46 days in one hotel! Free Breakfast, free shuttle, free wifi. Walking distance to old market or ask for a ride and pick up.
Sofie, Glory, Ashley, Lauren, Brad, Tom and Kyle take pride in their property !!

My husband and I just did a quick over-​night in Omaha from the Sioux City area. We just came south for a tiny get away and to see some friends. This hotel was great. I feel I got an amazing deal for our room. It was nice, clean, and a great price. Every employee I met was awesome. We also took advantage of the breakfast and that was great as well! Next time we travel to Omaha we plan to use this hotel. I can’t think of a single thing that was negative with our stay. You’ve earned some forever customers!!!

I travel to Marriott’s a lot but hardly ever any Residence Inn’s, this place though is my absolute favorite hotel. So much character and in a great part of town. Easy walk down to Sullivan’s, Patricks market or anywhere downtown. When I’m driving all the time it’s great to find a place like this where I can park and walk anywhere I need to be.

This hotel is great! Rooms are fully stocked with all your kitchen needs, and an option to deliver groceries. Complimentary happy hour and mini buffet at night, and all the breakfast items you can think of in the morning. Close to all kinds of great dining options and a free shuttle service. Bed was comfy and the option to control your own heating/​cooling was great. Stayed at a close by hotel and that was not the case, making for a miserable night. Directv with all available channels was awesome. I forgot a comb and the woman stocking the products for sale downstairs went to get me one. How nice! Oh and Paul Mitchell products in the bathroom. Fantastic!

I stayed here for 2 nights while out for the Omaha Half Marathon in September. I got in on a Friday night and was able to call for the shuttle from the airport (free!). Hotel is 10 – 15 min from the airport.
It’s located downtown, and used to be a bank (you can see the vaults in the main floor). Check in was painless, king sized room was spacious with a kitchenette. More than enough space to sit and relax. Bathrooms were also good and spacious.
Free breakfast in the morning. Within walking distance to a variety of places and definitely a place I’d come back to stay at!

Beautiful hotel, gorgeous, very comfortable and quiet rooms. Very pretty outdoor patio, which I enjoyed so much that I did not even try to find the gym, but I am sure it is beautiful like the rest of the hotel. Great breakfast. Valet parking is very quick, but you can do street parking after 5pm. This hotel is also very close to the airport.

overall a really nice place,

Great service — friendly and helpful. Hotel room was new and clean. Great in room kitchen with lots if room, big fridge, and everything you need. Cool old building that’s been re-​done very well. Hotel is close to old market — definitely walkable. I would stay here again for sure!

Nice hotel with spacious rooms. Building is a bit older but functional. Very generous managers evening happy hour with more of a spread than I’ve seen elsewhere, plus all the drinks you can handle.
There are no in-​room safes, but they can take care of you behind the check in desk with a safety deposit box. While I was there, they had some trouble locating the master key to stash my items. I waited for a while and they got a manager to come out. Eventually, the codes were cracked and the safe swung open.
Relieved, over here.
Very friendly group working there… and check out the steak house just two blocks away. Excellent steaks and live music in the lounge area, where you can also dine.

One night stay here but would return. Great value for the $. Front desk very friendly and helpful. Even offered coupons for local brewery! Chose because it was easy walking to Old Market to meet up with friends. Room was spacious, good linens, comfortable bed. Little noise on our floor. If you are staying more than one night or on business this would be ideal as it comes equipped with full kitchenette. Didn’t sample the buffet breakfast offered. Valet parking was easy upon check-​in, but at check-​out time they only had one guy working and of course everyone wanted their vehicle at the same time.

This is a FANTASTIC hotel!
We checked in on a Friday and were hesitant to pay for valet parking since we were only going to be here for 1 night. The parking guys probably noticed we were waffling on whether to try our luck at parking ourselves or just valet. They told us that there should be street parking at the time since it was Friday afternoon and the meters don’t include weekends. One of them even sought out a close spot for us to move the car. Wow, nice!
The location of the hotel is choice being right downtown next to their nightlife area (sorry, I forgot what it’s called).
The building itself is very interesting. I was told by the desk staff it use to be the Federal office building. Apparently, the top floor even use to be a holding cell! Lots of history there.
The rooms were awesome (especially for the price — I think we paid $ 109/​night, on a Friday).
Best parts:
— They have a full kitchen with stove, microwave, dishwasher, large fridge and dishware. It is set up as an extended stay but why not enjoy that if the price is right?
— In the living room area they have a nice couch, swivel TV with extensive channels including HBO and free WiFi.
— The bed was super comfortable with white, down comforters and and I slept like a baby.
— The shower had a great, large showerhead, a step clearly used for shaving legs and nice tiling.
They have a nice complimentary breakfast buffet which includes eggs, sausage, pancakes, a waffle station and your standard breads/​muffins/​cereal etc.
If I’m ever in Omaha again I’m definitely booking here!

DW and I stayed here for one night just for the heck of it. The facility is a former Federal Building, that was converted into an extended-​stay hotel. Much of the old-​school fixtures and flooring was restored and looks fantastic.
We were booked into room 826, which is on the southwest corner of the building, overlooking the roof of the adjacent parking garage and some green space to the west, as well as the First National Tower. Check-​in was a breeze, and the clerk that assisted us was very friendly. As it was graduation weekend for a few local universities, Downtown Omaha was more packed than normal. As such, the room rate was probably higher than it normally is on a Friday night (paid $ 157 excluding tax with a AAA discount).
The entire facility was very clean, and our room looked great for someone that needs a kitchenette with a dishwasher, fridge, small radiant cook top, etc. The queen bed in the sleeping area was very comfortable, and the large HDTV had all the channels anyone could want. There was also a small high-​top table in the «kitchen,» and a small sitting area with desk/​work station. I noticed a couple of USB charge ports in the kitchen area, too. There were large windows in our room with roman shades. The bathroom was standard fare, and was a decent size.
As far as external noise is concerned, there was a man power-​washing the adjacent parking garage, but he quit around 8pm or so. And aside from the occasional fire engine on a call passing by, overnight noise was at a minimum.
I believe the Residence Inn offers an evening happy hour and some sort of complimentary daily breakfast, but we didn’t partake. FYI, there is a Starbucks in the office tower at 15^th & Douglas Streets, which is about a ½ block to the south.
Overall, a great stay. The only gripe I had was that the hotel’s only advertised parking option was valet @ $ 15/​nt. Given that I’m familiar with the area, I used the First National Bank (is also the adjacent Doubletree Hotel’s garage) parking garage, which is across Dodge Street to the north, and offers overnight parking at $ 7/​nt with no in/​out privileges. As an aside, the garage immediately to the south of the Residence Inn doesn’t offer overnight parking, so stay away from that one.

I recently stayed here for 3 nights during a business trip to Omaha. Prior weeks my team had stayed at the Courtyard sown the street, which was very nice. I decided to stay at the Residence Inn because of the location to the office (the rest of the team stayed at the Courtyard because of the hierarchy of points with Marriott properties). I can say that with the free breakfast, and very large, well appointed, brand new rooms, that this was a much nicer hotel.
As mentioned, this was a converted office building — I think the Post Office as well. You can tell in the guest hallways — they kept that unique charm — versus just carpeting over and making it standardized. My room was quite spacious. The bedroom was adequate — more on the small size, but with a nice living space, work space and kitchen — didn’t spend much time there. The bathroom was brand new, which I loved and everything was so clean and well kept.
The one negative with the room was the noise outside. One night there was some street construction and it was quite loud inside the room. Also, they apparently allow dogs as the people across the hall had at least 2, given the barking. Not so disruptive, unless someone walked by.
The free breakfast, while standard, is a great benefit over other hotels. It had just the right amount of selection and choices to meet anyone’s needs. The evening reception was also very nice — particularly the later Monday Night Football reception. The staff who ran both the breakfast and evening receptions were very friendly and accommodating — often seeing them doing both the morning and night shift.
Next time I am in Omaha, would definitely stay here again.

Stayed with my husband for New Year’s. Early check-​in accommodated. Convenient location to downtown, Old Market AND Centurylink. The shuttle (which we didn’t take advantage of) ran until 2 AM!
The hotel is in an old building recently remodeled. The staff were friendly and helpful. The 3^rd room (king studio) was well appointed, stocked with the essentials (even wine glasses and a corkscrew) and very comfortable. Loved the complimentary direct tv.
The complimentary breakfast buffet was pretty typical of a chain hotel but with some unique touches like fresh cheese and salsa for the eggs. Also an excellent coffee bar.
My favorite part was the large walkin shower with glass enclosure and rain shower head. So relaxing.
Highly recommended and thank you for making my in town vacation a success!