Sephora

My wife loves this place. So over the years, I’ve gotten to know what Sephora’s all about — cute, colorful and quality beauty products all day all long. Sometimes they offer great deals. Other times it’s pricey as all get out. Loyal customers can even sign up for the rewards program and receive all kinds of freebie goodies in the mail.
In Omaha, we’d only been to the Sephora’s located in various JC Penny’s. So the full-​fledged Village Pointe location was kind of cool. They had a few Jem products (remember Jem!?! Those magical gals rocked!). I also dropped $ 40 for a tiny container of face cream. Whaddya gonna do?

This is one of my favorite sephora’s! Everyone is welcoming once you walk in, need help they will help with whatever you need, have a question they will find an answer! Love this store!

I spend a ton of money here every year so I was really disappointed with the lack of customer service at this location. & the fact that this is apparently completely normal. I’m a VIB Rouge & went in to spend a good chunk of money but all the employees were too busy standing in a circle chatting it up. The air conditioning was broken but my husband & I still walked around for at least 20 minutes without so much as a hello. I checked out & told the girl I was planning to spend a lot more & drive all the way from a local military base to go here. But she honestly kinda shrugged despite being nice. After we got to the car I looked at my receipt & saw she didn’t even give me the discount I came in to use. I was practically in tears. My husband returned everything & again this seemed completely normal. Really pretty disgusted with this location.
Update– spoke to the manager & her solution was to come back in & they’d give me a consult which is free because I spend so much yearly anyway. Would you want to consult with people that rude to you? Drove home in tears.

This review is so long overdue. Here goes:
Location: This Sephora store is located in Village Pointe, a higher-​end shopping area. It is similar to an open air mall but different because vehicles can drive directly through it. It isn’t like those with a large main parking lot, and then walk up to all of the stores. (like Gretna’s Outlet stores) Depending on what time of day you are visiting, you are more than likely going to have a difficult time finding a parking spot at all, let alone one nearby.
Availability: Compared to the Sephora in JCPenney’s stores, this actual Sephora store has EVERYTHING. At least, everything I was looking for, and far far more than I thought I needed. Also, you can look at Sephora’s website or even their mobile app, and check availability. Enter 68 118 for the zip code, and it will let you know if this store has it in stock.
Price: Do some things come off as crazy expensive? Yes. Are some things completely worth it? YES. If you honestly think about how many times you’ve tried the newest mascara or eyeliner, claiming to be long lasting or waterproof or whatever, and ended up hating it, you’ll realize that in the long run, you will be saving money if you buy a quality product here, instead of 4 or 5 different Wal-​Mart items, and not really liking them anyway. Also, Sephora has a crazy good return policy that if you don’t like something, used or not, bring it back. Depending on the length of time since you purchased it or if you have your receipt or not, you can get your money back or a store credit — even if you used the item! Don’t take advantage of this, but do know that your purchase is not set in stone — they DO want you to love what you bought.
Staff: This has been hit and miss with me. When the store is exceptionally busy and crowded, good luck finding anyone unless you’re in line to check out. When they aren’t so busy, you will get greeted with a «Hello, can I help you find something in particular or did you have any questions?» There are also mesh shopping baskets near the entrance that can be used to hold all of your selections. Yes, sometimes the staff get into repeat mode and it feels like they’ve asked you 142 times if you’re still doing okay, etc. Just try to get past it. It happens.
Now, for the second half of my review. This is what keeps me driving the 154 miles (one-​way!!) to this store. His name is Anthony. He is an employee at this store. And this man… is magic. Now, I’m no beauty star, and certainly not a make-​up expert. I came into this Sephora as a first-​timer and knew nothing about pretty much ANY of the brands the Sephora carries. Anthony has been hilarious, kind, knowledgeable, and friendly. He will not put you down for not knowing, or asking questions. In fact, ask away because he knows what to show you or recommend so you, too, can create beautiful looks, also!
After Anthony has done my makeup, I feel like I went from looking like a hot mess to daaaaaaaaamn, who that?! :) It looks beautiful, professional and well-​thought. On one occasion, I went in, not having any preference at all. I let Anthony do his thing. He knows I have a thing against pink shades of lip color. Yet what was on my lips? A purple-​y pink I never would’ve picked in a million years. Did I end up loving it? Yes, but not at first. Did other people love it? YES! My family and friends were blowing my Facebook up talking about how beautiful my makeup was.
Anthony is worth the 154 mile drive there to see him, and then, the 154 miles back, I can’t keep from smiling, as I glance every now and then, up into my rearview mirror, at whatever new look Anthony gave me that day.
Thank you, hun.

I generally like Sephora for skincare and make up, but I am giving them three stars because of what happened with my husband’s Christmas present. My husband purchased a perfume sampler. After I tried the perfumes I went into obtain the bottle of perfume that I had chosen. Sephora didn’t carry that perfume and hadn’t the whole time. So they were selling a perfume sampler with perfumes in the box that they knowingly could not give to the customer. When I asked where the perfume was they said they didn’t carry that and that it would be my responsibility to go to the website and purchase that perfume and bring the receipt back in and they would reimburse me. The funny thing is they don’t carry it on their website either. I also found A bit disturbing that I had to do all the footwork for their error. She said if I really wanted to they could order it for me online but I would still have to bring the receipt back to get the reimbursement. I could not pay for it in the store. The reason I am rating the store and not the business in general is because of how I was treated when I came in to get my perfume. Also, my husband purchased the sampler from that store. When I asked for it they acted as though I was being ridiculous for not wanting another one that I hadn’t even tried. The girl went so far as to sigh when I did not want it and kind of rolled her eyes. It was so uncomfortable. I get all my make up all my skin care and a small amount of my hair products at Sephora. I think I may start ordering them from the website or from Amazon because they’re a little pricey and after being treated like that I just was kind of embarrassed.

Oh Sephora… WHY do you suck me in with your brightly lit counters full of prettily packaged cosmetics? …WHY do the little pots of powders and creams and lotions and potions beckon me to purchase? …WHY can I not resist spending the equivalent of a mortgage payment on lip balms, stains and sticks when I only have one set of lips?
Like a kid in a candy store, it’s a cosmetics paradise guaranteed to take your mind off of those pesky errands as you flit from display to display, wasting away hours of your Saturday. Friendly service, although the some of the staff are more knowledgeable about the products (and techniques) than others. Clean, well organized, and brightly lit, you can try before you buy — but beware of the lighting — it’s not equivalent to natural, outdoor lighting, so you may need to step outside with a mirror from time to time.
Yes, Sephora can get pricey. So if you normally buy your makeup at the drugstore you may need to pick and choose your indulgences.

This Sephora store is really big. WAY bigger than the Sephora’s at JC Penney’s. Which means that their selection is pretty awesome.
The guy’s stuff that they have is pretty top-​notch as well, Jack Black and Anthony are among a couple of their top brands.
Sephora is a tad pricey, but you can’t really get some of this stuff anywhere else for cheaper.

This store has it all. Because it’s out at Village Pointe, they have been super busy almost every time I go there. This last trip when I went, they were so busy no even said hi to me. I was really impressed with the gal that checked me out. I ended up spending some of my reward points and she explained to me how to use the product. Great tip!

If I struck oil right now, I’d spend the money on the following:
1. Travel
2. Sephora
3. Funding and organizing a movement to rid the world of Crocs
4. Happy hour — on me
5. Charity or something
Two and three were close, but nonetheless, Sephora is important. Organized. Clean. And good God, they do something with that lighting. Your skin always looks glorious in those mirrors.
The staff. Meh. I’m pretty sure I made the mistake of asking a straight man about mascara, which completely skewed my whole buying experience. Ever asked a straight guy you’ve never met before what Sephora’s best-​selling mascara is? Try it.

This Sephora is located in an outdoor mall so with the doors open to the outside it make the shopping experience even better. I really liked this Sephora because it was a large one and the layout was great. I never felt crowded in between aisles of make-​up like I do at some Sephoras making me want to hurry up and get it. It is very organized and layed out like all Sephoras with great staff too.