Von Maur

Best customer service EVER! I will always come back to this place because the people are amazing. Thank you!

I absolutely love this store. I’ve shopped here many times over the years and love everything about this place. They have a wonderful Laura Mercier counter in cosmetics and my mom and I are both loyal shoppers to their fragrance area… All the ladies over here are fantastic.
The Christmas décor is beautiful, the credit card is amazing (interest free!!!) and they do lovely gift wrap for free. The people who work here are also wonderful, always helpful, polite, and professional. You can tell they hire high caliber people here. Thank you, it makes shopping here all the more pleasant.

Von Maur has one of the best shoe departments in Omaha and the shoe room, is awesome. You have to hunt to find some good deals but I usually always find something there.
One thing I never knew or I guess paid attention to is the women’s lounge. Since I recently just had a baby I had to use the lounge there. They have two nice changing tables with sinks to wash your hands after wards. They also have diapers for purchase. I was really impressed.

Little did I know they have an amazing mom room on the third floor. This consists of changing tables, couches, chairs and very roomy restrooms! I was able to take my stroller in a large bathroom. Not to Mention The bathrooms are beautiful & pink! I’m just really happy I have a comfortable place to go while I’m in the mall with my baby! Thank you so much Von Maur for providing that.

Fact: A Great British Pound is worth 1.63(ish) United States Dollars. I use this this my advantage as an expatriate.
Fact: Customer service in America is three times better than it is in the UK. That’s a fact! Studied; proven*!
Von Maur wants to sell me things, that I can buy in the UK, just for cheaper. So, I buy them. This is an excellent outcome for me. I suggest it to all American expats visiting Omaha.
*By Me.

I always shop here whenever I visit my parents!
Wow today I bought two great dresses and two pairs of pants from the petite dept and received terrific service.
Next I bought a fabulous purse and the sales lady was most helpful!
Last I stopped in the shoe department on the second floor! Shoes are my weakness!
Von Maur has a huge selection of shoes from super casual, workout athletic shoes, everyday shoes and sandals and evening shoes too!
I bought a comfy ECCO brand boot style shoe to wear with pants and a sexy black high heel Anne Klein zip up the front «fun» sandal.
Again I LOVE this store and I always find tons of stuff to buy!
If you are looking for good quality brands, stylish and classic and great service, Von Maur is highly recommended!
I can’t wait till my next trip back to Omaha!

I had no idea how ridiculously and unjustifiably expensive Von Maur was until I was dragged there for a «shirt». $ 110 is you average «shirt». I fail to see the difference between these shirts and the shirts at JC Penny. Maybe a little in quality but not that much. The inside is just like a Nordstrom as you are serenaded with a piano player mocking you as your flush your cash down the pooper on overpriced crap made in China.

I’ve always parked at Von Maur when I go to Westroads – can pretty consistently get a decent spot, it’s close to Old Navy and food, we can hit the nice bathroom on the way in or out if needed…
Von Maur/​the piano player are a really nostalgic experience for me, I’ve been coming here since the store was built when I was a kid. My sisters and I watched A Goofy Movie umpteen times in the kids’ section upstairs. I do have to say, as an adult, I’ve kind of had the same «Pretty Woman» treatment other reviewers have mentioned. I needed a formal dress when I was pregnant and didn’t want a frumpy maternity tent so I was just sizing up in the regular dresses and they acted like I was wiping my ass with them.
The service is the kid’s department on the third floor is always decent, lightyears ahead of the other departments. They were understaffed in the shoe section and the lady was helping two or three other people but she was making an effort to help me. I couldn’t drag my kids away from their train table to save my life, never mind that we have one at home. There’s a great selection of shoes that one can’t typically find in other stores in Omaha – I’m so glad they carry Mini Melissa shoes, I was holding off ordering them online because I wasn’t sure how they fit, and it turns out their sizing is pretty wonky.
Their womens bathroom on the 3^rd floor is the place to be. Couches, comfy nursing room with a real changing table, the bathroom itself is huge and I like that the stall doors go to the floor. Granted, when Westroads put in the play area by Dick’s, they also put in a really nice family bathroom area with a private nursing room and a sitting area with sofas, but Von Maur used to be the only decent mall bathroom.
Also, I used to get all my homecoming and prom dresses here in high school because my mom had their interest-​free store credit card. I still gaze wistfully at the prom dresses whenever we walk by.

Good merchandise and selection. My only issue is that I can never get help in the shoe section. Even when there is no one else in the department the workers will stand around and watch me shop but the associates will never offer assistance. The only time someone has walked up and offered to help is when I was with my mother. Extremely insulting. What’s worse is when someone walks up after you and gets helped right away.

Von Maur is one of the higher end retail stores that you’re going to find in Nebraska. If you want to find nicer dress clothes, this is one of the few places that you can go. It is an excellent choice, however.
Their selection is always good and timely. The midwest has a pattern of being several months behind any new fashion trend but Von Maur tends to stay up to speed very well, offering items that are ahead of the curve for the region.
Service is excellent. I don’t know for sure, but I think that the staff is commission-​based, but they’re never pushy. A simple «just looking» is good enough to get you left alone, however, if you require assistance, they are happy to help.
Now for money stuff. Despite the fact that their clothing and housewares tend toward higher end, they have excellent sales. Every time I go back to visit I make sure to swing by their clearance sections. Since this isn’t as large of a chain as a Nordstrom or Macy’s, they don’t have an established outlet or clearance venture. When they want to get rid of stuff, they simply mark it way down. It’s not uncommon to find items at 75% off. On my most recent trip, I picked up a Boss dress shirt and Calvin Klein tie. Normal retail price: $ 150. I paid: $ 37. Pretty sweet. To boot, they have a completely interest free store credit card. All you have to do is pay the minimum balance. I’ve never seen a better deal anywhere.
The only knocks that I would have against this place are the price and that close parking can be a commodity (there’s always a place to park, but you may have to walk). If you’re in Omaha and in need of some new body coverings, this is your place.

Though I only shop here very occasionally visit this store when I am at the Mall. They have a great selection of merchandise from shoes, bags, to apparel. I just visited this department store yesterday and was full of excitement to see all the Christmas decorations already! Even though it’s early it made me feel festive and excited for the Christmas season! I specifically went to Von Maur to try on a pair of boots I had seen my friend wearing and they were just lovely! There were two associates that acknowledged us while we were perusing the shoes, a male associate and Amy (she brought out the boots for me). It was a bit busy but we were there for a while looking at different boots, brands, and the sale section. I was a bit disappointed that the other associates didn’t at least greet us.
We went up to the third floor to check out the baby stuff and the lady who helped us was really sweet and nice! It makes shopping for children even more fun than it already is :)
Down to more important matters… the bathroom. This was the first time I used Von Maur’s bathroom and I’m so happy I finally did! It reminded me of neiman marcus’ bathroom back home in Hawai’i. There’s a women’s lounge on the third floor with an area for mom’s to change their babies diapers and a rocking chair! How cute is that? The bathroom is through a separate door and the stalls are individually enclosed which is nice.
Overall, I love this department store. I highly suggest heading over when they have sales because you can get some really great deals on some quality merchandise.

Helpful staff, good merchandise and live piano create the ideal shopping area for us to frequent. Also, don’t forget about the area for kids to play!

Most of their clothes are frumpy, old lady clothes but you can find some cute stuff embedded in there. The quality of the merchandise is high but it’s overpriced even for the quality. They prey on people who are willing to waste their money just so they can say they bought their stuff at a high end department store.
My biggest issue with them is their children’s shoe department. In my opinion, they have the largest and cutest selection but good luck actually buying them. I’ve gone there often for shoes for my twins and with the exception of one time, they never have the shoes in stock. This is how it goes every time: I find a few pairs that I just love and they don’t have them in stock. They order them in and sometimes they don’t fit and we need the next size up. Of course they don’t have that size either so they have to order again. I’ve been trying to get a pair or my son for a month that I can’t find anywhere else. I do not understand how a «high end» store can be in the business of selling shoes and not have any shoes to sell. Even though their selection is so cute, I may just stop going there. It’s too aggravating.

Live piano. That’s what makes this store so great to me. Yes, they have nice merchandise in a bright clean store but it is the piano that makes it so special. Sometimes I go just to listen.

Sometimes I really have to laugh at the staff in some of these «high end» stores popping up in Omaha. Some of the Von Maur staff have been friendly, but I’ve gotten snooty or just plain inattentive service several times (i.e. cashier taking her time rearranging clothes, while she clearly sees me waiting at the register for 10 minutes). Most likely because I came in wearing sweats after working out. But sorry, this isn’t the Herve Leger boutique in New York. You’re just an overpriced department store with mediocre quality merchandise and a handful of tacky, nouveau-​riche brand name items (Juicy Couture yeah real prestigious ha). Not to mention the fact that this is OMAHA, NEBRASKA for god’s sake. Don’t get it twisted.
Cute shoes in the clearance section, though.

I LOVE Von Maur. I recently went shopping and spent well over $ 400 on a new fall wardrobe since I haven’t been shopping in years. I asked someone if they could find a pencil skirt and literally the entire hour we were there they were looking. For some reason they were completely hidden and not even the people who worked there could find it! Besides the unorganization I was really happy that they kept looking. I can understand why people say that it’s really expensive but you HAVE to go to the sale area in the Juniors department. They have the best stuff! Ugh! Obsessed.

I can’t say enough about Bonnie in Women’s! I had saved some money over several months to buy a GOOD business suit. As soon as I entered the right department, I ran into Bonnie. When she asked how she could help, I told her I was looking for a really good suit and some really candid feedback. She assured me she had both. Bonnie asked great questions to focus our search and loaded me up with lots of options before getting me into a dressing room. She was super attentive without hoovering. Bonnie was kind but as I had asked, she was very candid. I had expected to find a three piece suit for the money I was planning to spend. Bonnie found me SIX great fitting, high quality, good looking pieces within my budget.
I did read the review about the shoe department and unfortunately, I agree but I will ALWAYS spend the extra money to have such a pleasant clothes shopping experience. I can always walk down to DSW and skip the unpleasantness in the Von Maur shoe department for my footwear needs. :)

I’m considering becoming a prostitute just so that I can have a Pretty Woman experience in the Von Maur Shoe department. I hate that the employees NEVER offer to help me… EVER! I don’t know why I continue to shop there.
Just because I come in wearing my $ 12 flats from target doesn’t mean I’m not willing to drop some cash on your overpriced Corso Como pumps. So maybe you should stop trying to avoid eye contact with me and actually offer to help me for once… you crusty shoe trolls you!

Von Maur is a great store! But the prices are way to high, everything is still very high quality. if you go there i suggest the shoe section, they are great!!!

Markdowns are Wed & Thurs.