Westlake Ace Hardware

very helpful friendly store, they are very well stocked in all things needed– and some you may not– including a lovely Christmas display. nice lot — use the street that runs by Bag and Save and Qdoda for best access. glad to have it in the neighborhood! affordable prices.

A big shout out and thank you to Ben in hardware, who saved my daughter a lot of money on a duplicate car key last Friday.
She had gone there several days ago to have one made, but the person couldn’t get it to work in the car. So yesterday we tried Home Depot and Carl Jarl, but neither had the right key.
So in desperation I called a dealer and we went to the parts department. They looked at the key and said it had a chip in it, so to duplicate the key and program it would cost $ 130. Since she only has the one key, we decided it was necessary insurance, and set a Monday appointment.
Since Westlake Ace was on the way home, I called to see if they could get her one for less. I talked to Ben, gave him the details of the car, and he said they had that key in stock and could do it for less.
When we got there, he put the key in the duplicator, looked at us and said that there was no chip being detected. So instead, he used a regular key, duplicated my daughter’s key, we went to the car, and it worked like a charm! Just a little over $ 2 later, she’s out the door. We celebrated at Panera!
I hope the Nissan dealer would have figured it out before running up a bill, but I’m glad Ben saved us from running that test.

First time here. Went in with a bedroom screen to get it re-​screened. They are in busy season, so time will be about a week which is fine. ***update, we had to call twice… it actually took 3 weeks and they didn’t do the pet screening, ended up with the regular cheap screening material*** This dept needs better management.
We were immediately greeted at front door in a friendly manner and pointed in the direction of the screens area.
Guy in screens area promptly assisted us in a screen choice and we placed our order. Just a fyi: they have special screening which is pet-​resistant if you need that.
Then we shopped around and found a sturdy base for our patio umbrella which should hold up much better than our previous flimsy one from WallyWorld.
I like this store, it’s well organized and friendly! Go there!

A solid 5 star rating in return for 5 star service. I came in a few days ago to get supplies for a refinishing project. i brought in the leaf from the table I was go to work on and the guy referred me to somebody who knew more about that subject than he did. We picked the stain an polyurethane that we agreed I should use and I went to start. upon the application of the 2^nd coat (60% done) I realised that there was some remarkable product failure. Fast forward to today and I went in again to get new sandpaper and liquid poly as the last stuff was aerosol. In nearly no time at all I was done and the table looks great. I went back to the store to return unused product and see if they would refund on the aerosol, even though I used it. I showed the MOD the pictures and explained what happened and he did not hesitate to refund my money even though he had never seen that happen. he didn’t have to, but he did
I have only had bad service once in the past nearly 20 years of going to Westlake. Always helpful and usually smiling and happy to help

Not bad customer servce and If you are like me don’t know where a thing is someone will be there to help. That said the price just seem so much higher than others stores of its kind.