Wolfe Electric

I swear to goodness, the folks at Wolfe Electric are the epitome of piss poor customer service!!!
Woman on other end — This is Elana how may I help you.
Me — Hello Elana I recently had my home inspected and was informed that the whirlpool tub is missing a ground wire.
Ellana — Is this new construction?
Me — Yes, I’ve been in the home for less than a year and Wolfe Electric did the electrical wiring.
Ellana — Okay what is your name, number, and address?
Me — /​Information Provided/​
Ellana — Okay I will pass along your information to one of the electricians and someone will call you back.
Me — I need someone to come out on Thursday, if possible.
Ellana — Okay If someone doesn’t call you back by uh 4:30, call me back.
Me — Okay thanks
My spidey senses kicked in so I waited a couple hours and called back.
Lady on the other end — Hello this is Ellana how may I help you
Me — What time do you close today?
Ellana — Who is this?
Me — What time do you close today?
Ellana — We close at 4pm
Me — Ellana I called earlier and you asked me to call back during a time you knew you would be closed.
Next day call placed at 8AM
Me — I have a house less than a year old and your company did the electrical wiring. I was recently notified that the whirlpool tub is missing the ground wire and I need someone to come out.
Man — Okay give me your name, number, and address and I will have someone call you right back.
Me — /​Information Provided/​
As of writing this review, it has been three days and not a single call back!
The excerpt below was taken from Wolfe Electric’s website:
«WE’RE ALWAYS ON
Wolfe’s emphasis is on quality, strong relationships, and family values. It’s not hard to see that we are team players in everything we do. We do whatever it takes to find the best possible solution for our partners, our colleagues, and most importantly, our clients.»
I can now say they are also a bunch of liars because when I needed them they were certainly OFF!!!