Onawa Dairy Queen

To preface this review, in addtion to monthly visits on the part of our entire family, my husband consumes Dairy Queen chicken strips a minimum of once per week; to say he is familiar with DQ fare is an understatement. Patronizing the Onawa, IA location it was immediately obvious to him the chicken strips served there are not DQ chicken strips, they had an altogether different appearance and lacked the flavor resulting from DQ’s marinating process. The accompanying toast was not Texas toast as advertised. The honey-​mustard dipping sauce was not DQ honey-​mustard sauce, not a thick, pale yellow with flecks of brown but almost straight-​up mustard, and watery. My flavorless bacon cheeseburger arrived on a generic bun and was so well rehydrated as to be borderline pâté. To top off the experience, even some of the food containers didn’t bear the DQ brand: our daughter’s chicken strips arrived in a cup clearly marked «Dixie» and my husband’s chicken strip basket might be found at the average concession stand.
We *thought* offering consistent food across franchises was standard practice. To sell an inferior product under the DQ name is to rip off customers.

Typical DQ operation. Staff at front counter were VERY nice. Food prepared well. However, this is where the positive part ends. Dining room was messy, food stuck on tables, some maintenance issues. Perhaps because of the high number of kids & grandparents who were occupying nearly every space.
Ate our lunch and got outta there.