Arrow Trailer Supplies

Their owner put $ 25 off for service on their own web site for 1^st time customer. I went back only 3 days and they told me they never knew about this and refused the coupon if I have a problem then wait there for 2hrs for owner come in. I left a phone number for owner to call back so far no one call?
Well they just lost a customer for life for this stupid coupon. Customer service has none!

This place used to be «the place to go for all things towing». They have lots of inventory but their customer service is not what it once was.
I walked around for twenty minutes and it was pretty obvious I was not finding what I was looking for. I had to go to the counter and ask. I wanted a battery tender. They said they could order it. Why would I want to order something and have to make another trip down to the store to pick it up. I can order it online and have it delivered to my front door.
Anyway, I continued shopping and selected nearly three hundred dollars in cables, towing hardware and an aluminum ball mount. Soon, I stumbled across a battery tinder. I took it to the counter and showed them that they did in fact have three in stock. The person at the counter simply walked away. No response at all. Really? WTF?
I dropped all my stuff on the counter and left. I’ll order it online and save the money. I hope the owner reads these reviews before the hired help chases off all the customers.
I prefer to go in and buy what I need and understand I’ll probably pay a little more but lousy customer service is intolerable when Amazon can deliver next day.

Beware of this business as they displayed the bait and switch technique today. We discussed the problem with my trailer on the phone, and I told the middle aged man that writes up the work order that my surge brakes were leaking. He proposes that he will repack the bearings and do a thorough check of the braking system for $ 109, and charge me extra~ only if he sees something inoperable.
I get Here today for my appointment and the same guy I spoke to said that it’s $ 109 for trailers without brakes, $ 178 for trailers with brakes. Then he tells me, «Do you want to do it or not?! I have lots of other work I need to do, you don’t have to get your trailer worked on here if you don’t want to.» Then he walks outside to write up another customer.
Don’t waste your gas and time off work like I did!!! Just trust me and go to a more honest place, this was a waste of my day off!

Worst place ever. Called on friday was told could pick it up Sat no problem well sat came and didn’t even touch it well This morning. Monday went to pick up trailor and they still haven’t touched it. Waste of time. Then was told bring it back and would be put on a priority list. Wow in other words won t get anything done again. US this place if all else fails but not for any other reason

Forget the dealers. This place had it all. Family owner, great staff in the store and in service department. Reasonable prices and they do not try to up sell you. I couldn’t be happier with their service and employees.

PLEASE READ! DO NOT do business here! I’m fuming mad! I have NEVER experienced such terrible customer service! I spent 500.00 here. Needed a battery for new motorhome. Asked employee for help. He told me what battery I needed. WRONG BATTERY! That part was fine. I asked before I left if I could return battery if wrong. Needed a 12V NOT 6V. Ok simple fix though inconvenient. Ppl make mistakes. That’s ok. BUT!!! Went back WITH RECEIPT for 200.00 battery and same employee said SORRY WE DONT TAKE BACK BATTERIES! Seriously! They told me I could get in store credit! I DONT LIVE HERE I’m from utah. And I already spent 500.00. I don’t need anything else. I would have traded out for the correct battery but they don’t have the one I need. So I sit here with a 200 dollar battery that I cannot use. VERY BAD PROFESSIONALISM. VERY UNHAPPY. I give mostly great reviews unless I’ve been seriously wronged. I count this as just that. As I’m sure most would.

STAY AWAY FROM THIS IF YOU HAVE A POP UP CAMPER!!!
We made the biggest mistake by taking our pop up camper to them, don’t make the same mistake… lets start from the beginning. We purchased a 1993 pop up camper that needed some work done to one bed, because it was unable to lay straight (it curved to the left a bit because the rail was missing 3 screws and needed a slight adjustment… we later found that out from Richardsons RV) we took it to them on a Saturday at 830am because that’s what time our «appointment» was, but when we showed up no one even knew who we were… but the writer assured us that we would have an estimate by Monday. Finally we get a call on Thursday with a total, we agreed, so they started the work. They called us the next week to pick it up, so we did and took it home. To our surprise there was a huge tear in the canvas by the door and the bed looked in worse condition then it did prior. We called them the following day, the service manager Arnie was apologetic, told us to bring it in and they would fix everything…#2 Some jerkface called my husband saying that they were not responsible for the tear and would patch it out of courtesy and the bed was the best they could do because «they don’t get enough pop up campers there and are not very familiar with them»…WOW WE WERE SHOCKED to say the least so I called back, asked for the manager and the guy YELLED at me saying he wasn’t there and they would leave my camper on the side of the building so we can come and get it. When I asked for his name he lied to me and told me it was DALE when it was actually the writer Erik. I found that out the following week when I came in to speak to the manager. THEY ARE LAIRS, RUDE, SLOW AND HIGHLY UNEDUCATED ON POP UP CAMPERS. we took our camper to another place and they fixed it in 2 days… how could they not have seen 3 screws missing??? Please stay far away from this place, they are losers.

Neat, sweet, efficient! I had need of a new rim and not only did they have what I needed in stock, they seemed surprised that I was the fourth place they’d called and surprised that *I* was surprised they had what I was looking for. They also didn’t charge me to mount the tire, which several other people had offered to do. So, overall though my interaction was brief, I was very pleased with the service and I assume the part they sold me is fine.
Addendum: It has been a year; the rim remain perfectly fine.

Wow these guys have a TON of stuff for trailers. While they did not have the small part I was looking for, I was still damn impressed with everything they do have. As I restore my 72 trailer I will be visiting here quite a bit to pick up parts.

The guys in the parts/​service department ROCK! They provided excellent customer service and were extremely helpful and knowledgeable, I wll be back for all my parts and service! Thanks Guys.