Brooks Auto Center

Bought a 14 Silverado form Sam nice and friendly guy! Cash deal, Brooks (the owner?) and the wife? don’t come out of his office, my guess is to only use the restroom and if I’m not mistaken they are in the office with the lights off. Sam had to go to him for everything! and a previous review he does not come out and greet customers. As we are driving home I notice the brakes are SQEAKING we get home my husband right away checks them and guess what NO BRAKES almost to medal. Honestly didn’t even call them I am sure the would come up with some lame excuse. I would do a multi point inspection my self before buying a car from this place cause as you can see obviously someone is not doing a good job. Thanks brooks for selling us a car with no brakes.

I bought a 2005 corvette from Sam at brooks. Sam promised me the car was in good shape and that the car had no leaks. We’ll I took the car to the Chevrolet dealer and they told me the car had a oil pan gasket leak. I told Sam about the car problem and he told me they don’t fix oil pan gaskets and he wouldn’t help me. Sam and brooks auto are crooks and liars. Don’t trust them or waste your money on a lemon car from brooks auto.

Went to Buy a 08 Cadillac Escalade the sales person Sam is a nice and friendly guy. I had my own financing through my credit union ILWU the owner Brooks he’s rude and racist if I would’ve known this before hand I would’ve never bought a car from him he sit in the office The salesman’s bringing the deal to him and what’s the deal is finished he never comes out in Greet his customers. So I would not recommend buying a car from this racist bastard. He comes out of his office when I leave but then when I return he goes back into his office. He can take the black dollar but he won’t take time out to greet his customers.

This is the worst car place on the planet! Will never call you back, charged us for the last year of DMV registration on our truck and then we got a bill from motor vehicle to pay the renewal, after the worst salesman on the planet said everything would be covered. Please get the word around, do not waste your time even driving on the lot. Wish we read Unilocal first — we would never have gone there!

Total jerks! Went to buy a car, cash in my pocket. Salesman was rude, and demeaning. The lot is packed full of cars. No wonder, they aren’t selling any cars!

STAY AWAY!!! At all costs avoid these snakes called salesmen! Horrible… the guy seemed very nice… at first. Gave us a six month warranty which means crap cuz they drag their feet and give you a million excuses as to why they can’t service your car. A bunch of liars and thieves! Sold me a car with shot brakes… breaking the law. I wish now I would’ve listened to that small voice in my head telling me to run from this place :/

I called today in order to inquire about a vehicle. The gentleman on the phone was just pretty much rude and condescending. I just got the impression customer service was not a priority. On top of that, they didn’t answer any specific questions about the vehicle I was interested it, just gave broad responses and excuses for not knowing the answers. Needless to say, I will not be calling or visiting them.

Finally got my check minus 28 days of coverage for 98 $ and a fee of 50 $ from the dealer they never mentioned. This after call after call after call to Joanna pleading with her and convincing her to do her job and send out the money owed. I’ve done research and found Gap insurance is not required and is pushed on you by dealers at inflated prices and they pocket the profit. No wonder they didn’t want to give me my money back. They still stole 50 $ from me. And made me wait 5 months for it. Don’t go there.

Came here from a bad experience at a bigger dealership. Mike was reasonable about my trade in and even worked on the purchase price. If possible i would recommend not financing.

Everyone should know that when you buy a used car things will go wrong. Our salesman seemed nice, not super knowledgeable on cars or radios and such but knew where to get the answers. We were looking with our son for a car for him and I found a truck I really wanted. We live 200 miles away and went back to start the process after we tried to do as much on the phone as possible because we didn’t want to wast time or a trip down there. They are not real keen on doing things on the phone kinda old school. We have great credit so that wasn’t a problem, good down payment.
I needed some running boards installed to get in the lifted truck and we wanted a radio with an aux cable. I was very specific with what we wanted, the running boards were perfect butt the radio was not. I specifically told him I didn’t want to change the functions of the truck, the on star, the volume in the steering wheel and such. Well the salesman and the installer for the radio said there was no after market that would still work with all the audio features of the truck. Not true. There are harness kits that go with aftermarket radios that keep all those features.
The morning after we picked it up the battery was dead, ask for a new battery because its probably been siting there for months. We should have know better because they had to jump start it, our bad.
But the sneaky thing they did was put a «Smog check sticker» over a crack in the window.
So after a new battery, some resin window treatment and a general inspection on the truck we are happy with our purchase that why they get three stars.

I got a truck there in 2 months the transmission went out they sold me a lemon I will never send ppl over there they are no good

I went to this WANNA BE used car auto dealer few days ago and as soon as stepped in it, I looked throughout the inventory twice with no assistance.
I went inside the office area and a single sales person named Michael ask me if I need it assistance?
I said yeah, I was interested in a particular vehicle on their lot, but they had the vehicle blocked for a test drive he replied by saying «no problem»
I said yeah it is a problem if I want to test drive the vehicle and you have to move 12 cars for me.
The sales person (Michael) said well that’s why I HAVE TO PRE-​QUALIFIED YOU FIRST and then I’ll move the cars for you…
I ask him, so you mean to tell me that in order for me to test drive the vehicle you have to run my credit??? HELL NO…
WTF… I never on my 3 yrs of car sales experience did I had to run my Jaguar, Lincoln custumers credit in order of a FREE TEST DRIVE…
That did irritate me, but I let it continued just to see how far I’ll go.
He said I need to have a commitment from you before I move this vehicles…
WOW… How about me telling you I’m ready to buy a car, and I will finance the vehicle? Is that a commitment for you?
His response was «well yeah «
I walked away and he told me come on Gabriel what is it going to take for me to sell u a car?
I said 1^st make the vehicles accessible for the customers for test drive and 2^nd don’t judge anyone for how they look or wear.
I will not recommend this place to no body.
I’m not longer in the car bussiness, but that open my eyes on how differed and helpful I was to my customers.
I did not wanted to light up any stars, but if you don’t light one up it will not save the review…

I asked about a car on the lot and was given a little bit of information but felt like I was pulling teeth to get it. I had to ask for a business card because one was not offered. When it came time to leave the sales associate was rude and short with me. There is zero parking and if you try to pull in you MUST back out despite there being 2 cars at the front making it a very tight and dangerous and despite the fact that you could pull thru and turn around in the back making it much safer for everyone if the sales guy wasn’t such a jerk.

First of all they got their name because it rhymes with CROOKS. I really would like to write a good review because the vehicle that was purchased is a good find and the assortment on the lot was good to pick from. I think the only way to deal with this dealership and not feel as though they are absolutely crooked is deal with cash only and no financing. Our salesman seemed nice but he was a wolf in sheep’s clothing. I know they are all sleazy but this guy seemed a little decent but he is not a good person. They signed a contract with us on a deal that we made on our purchase. We drove off the lot contract in hand and told we got financed. They called us a couple days later and said that the financing fell through and I need to pay them more money. I said absolutely not and said I needed a lawyer in order to sign any new contracts. Mysteriously in a quick snap the financing was approved at the original negotiation. They also told me that my credit score was 20 points lower than it was in actuality and the day they say they ran my credit there were no inquiries made at all. The cars on the lot are tempting but these people are up to no good. Any dealings I had to make while wrapping up any loose ends with Brooks Auto I had the State Attorney Generals number close by to make a phone call if I had to. If you insist on buying a car here bring with you your own financing, or cash to pay in full. I’ll never buy a car here and I am determined to tell every person that I meet how terrible these people are. For used cars from now on, Carmax only.