CarMax

I received a call from Devlin Ambers who is one of the managers at carmax, he was very empathetic to my situation and what I had to go through and offered a check to reimburse me for the damages I had to pay for out of pocket that should have been paid for through the warranty. I was very happy he took the time to hear my concerns and follow up even with his busy schedule, He has amazing customer service and would be the only reason I’d consider stepping back into Carmax

To whom it may concern, my wife and I recently visited the Rancho Cucamonga location. And it wasn’t the best experience. The salesman Eddie greeted us, asked us if we needed assistance and if we had any questions. My wife told him, I was interested in purchasing a car. Then he goes on to tell us he’s in fact a salesman. Never introduced himself as a salesperson. We proceed to in what could have been a SALE.
He asked what we were looking for. And again I told him, a vehicle for my wife. We immediately told him what price point and what she wanted to pay per month and we asked to see some cars on the lot, his reply was «let’s just run your credit first» I though to myself why? But I didn’t question it. At first. He show us two cars on the web site we asked again to look at cars outside. He replied why would want to do that? Then after we have told him how we wanted to buy the car he goes on to TELL me without even running her credit I should apply for credit to purchase the vehicle. But that’s not what we said in the beginning. Then he started asking me questions about my employer and employment are you working? Don’t you have a job? He was REAL condescending. So I told Mr. Eddie «Cosmo» Ramos look I understand as a salesman and sales and commission I know first hand what WE all go through in customer service but there’s a thin line between collection information, qualifying a customers needs, getting what you need to CLOSE a sale and just being a TOTAL jerk and asking to know PERSONAL business. He continue he’s rant. Wouldn’t show us more car didn’t work with us on price point ALTHOUGH we told him in advance what we wanted to do. But don’t get me wrong, I understand price point, amount down, credit and how it all plays! And «THIS IS WHAT FLOORED ME» when I told him that I was prepared to place HALF of the worth of the car down he still refused??? You would have thought by then he would have hunted down his store sales manager, With half the money down. By then a was Angry. I gave him my hand and said thanks for your time, and patience. He gave me his card I wanted to give him the finger! We shook hands my wife and I left. All because of a salesman that refused to take the MONEY!!!
From one salesman to another.

Hands down and by far the worst car buying experience of my life.
Seriously, I cannot emphasis how bad it was.
We were lied to multiple times by multiple «managers». I use the term loosely because every time we asked to speak to a manager we were told the person we were speaking to WAS a manager. Apparently everyone on their staff bears the title. When we would ask to speak to a higher level manager, we were told it was impossible because they «all have the same authority».
We had paid to have a car transferred in from Oklahoma. $ 749. Prior to putting the money down we asked about condition. «Flawless» was the word used. When it arrived, it had a gouge on the door. «We will fix that» we were told. The «fix» is worse than the original damage. There were papers and wrappers all through the car. There was a lollipop we found jammed in an outlet. They left the back window open when washing it, getting water all in the car. I have had the car 2 weeks and it’s already in the shop because of a stuck button they missed on their inspection. Then, they forgot to have us sign something and we had to drive 75 miles BACK to Carmax because of their mistake. (They did fill my tank, but that does not account for my time).
They take no responsibility for anything. We have tried going through the store about the gouge. They said we signed off on it. However, when we took the car they told us they would give us a piece of paper with the condition notated so we could go to corporate with it. Corporate’s answer? You signed off. Yes, we did. With the assurance they would «do us right».
Seriously. I cannot stress enough… these guys are crooked.

Love it, highly recommend it, and will be my future vehicle sale and purchase dealer. I walked in the Buena Park store a Sunday morning. I was prior to opening hours; however, Scott did not hesitate to get us started and provided excellent hassle free customer service. Scott coordinated the vehicle appraisal, which I was very happy with. Then Scott found the Jeep Grand Cherokee we were interested on; however, it was located in Duarte. Scott coordinated with the Duarte store for our interest in said vehicle. When we arrived at the Duarte store Brian Bittner, was prepared and very informative, when getting ready to purchase. I asked Brian if there were any other Jeep on the lot. Brian checked the system and we found another Jeep with 10k less miles; however, it was located at the Ontario store. Brian did not hesitate to connect me with the Ontario store and coordinated my arrival; he provided excellent hassle free customer service also. Shari Reed was ready with the vehicle and also provided hassle free excellent customer service. It was the easiest purchase and sale of vehicles I have every imagined. I definitely shared my experience with all my family and friends. The have a great inventory and the staff members were professional, efficient and you can tell they love their job. The culture that CarMax has created is amazing to say the least.

Never will go anywhere else! In and out in 2 hours! Absolutely no hassles. Salesmen are friendly and helpful! We bought two vehicles from here! Love this place!

I am so very pleased with my car buying experience here at CarMax. My sales rep was Erick Plata and he was awesome! I came onto the lot nearly 1 month ago to look at a car but I decided against getting that model, although I took a while to make up my mind Erick remained patient and continued to offer me exceptional customer service. For a whole month I went back and forth to the lot and he never got annoyed or tried to rush me into a decision. I finally decided to get a Mazda CX-​7 and I love it! Service department is quick and efficient, I noticed a scrape on the front bumper and they buffed it out for me with no problem. Approval and paper signing took about 1 hour from start to finish and they topped off the gas tank. I’m extremely happy with my choice to buy with CarMax.

Carmax was really helpful selling me a 2 year old Mazda CX-​9. After I bought it and needed assistance with it, they were rude and useless. Their elaborate, vehicle inspection is completely useless. I wouldn’t buy a car from them again. Any reputable dealer that sells used cars would be a better choice in my opinion.

I recently bought a Nissan Versa S at Carmax in Ontario, CA. The people there were so helpful and efficient that I was able to test-​drive the four cars that I’d picked out in short order. Then, when I had picked mine, it was probably less than an hour between walking into the office and driving away. No promotional BS, no hidden agendas, no bait-&-switch, just swift and professional paperwork and here are your keys.
My only quibble is that I have to drive around with the Carmax logo on the back of the vehicle. If they want me to advertise their company, I want a monthly fee, thank you.

Zero stars would be more fitting. I haven’t even had my car 5 days and already have issues with the brakes. When I called yesterday service did not answer any of my calls and had to call the salesman who initially helped me in order for them to return my call. Brought my car in today and have been waiting 3 hours for them to get the parts needed from a dealership. There are 3 dealerships in a 5 mile radius and more than plenty of staff being unproductive and wasting payroll in this place. So why has it taken so long to pick up brake pads? Cory has been the least bit helpful and I am now regretting having purchased a car from here. Thank you Carmax for ruining my first car buying experience.

Although the staff and service repair department are great, I cannot say the same about their vehicles. I purchased my dream car from them on December as a Christmas present. I had saved for years to put a large enough down payment, so when I finally found my dream car, a 2015 Mustang GT Premium/​Performance Package, I knew that it was time for me to get it. I purchased their extended bumper to bumper warranty, for my plan for the car was to keep it for as long as I could. I was thrilled to drive off the lot with my beautiful car; however, it all went downhill as I began to use it as the days went by.
I wouldn’t say that I wouldn’t recommend this vehicle to someone. The main thing is that I wouldn’t recommend buying this type of vehicle from Carmax. Carmax has this «Presidents Club» where they allow their «top sellers» to borrow any car of their liking, as long as the value does not exceed 40k. With that being said, who knows how they drive them, and or abuse them. You sign a paper of acknowledgement stating that you’re aware of that, which at the moment it didn’t seem like a big deal to me.
However, two weeks into driving my car, engine noises started to come up. I took it in, and after dealing with Ford back and fourth, they acknowledged that several things went kaput. It’s been about 7 months and my car is still driving like Its a complete different car, and not in a good way. As of today, my car is driving with a fluttering sound, my gas mileage is not what it should, and the «new» engine sounds like I’m driving something that came out of an abused vehicle. Ive dealt with Ford and Carmax back and fourth, and it is like I am dealing with no one since neither will help out.

This was our first CarMax experience, it was so easy, I had already done the research on the range of trucks I was looking for and their prices were more than competitive, not to mention their vehicles are checked out serviced and ready to drive (No salvage titles, no recalls left unmet). We bought a truck, drove it home, we live 1−½hr away. The following day I decided I wanted a bigger truck, so we drove back and found just what I was looking for. There’s no haggling, no hassle… Just good people helping you find the right vehicle. It was the best car buying experience we had ever had, new or used buying. Check it them out!

From the moment we walked in we were taken care of, jorge was on top of it. Ihe helped me get my truck appraised which they gave me 8000 for and it was a 2011 tacoma with 156 000 miles on it. To be fair it needed some repair, so they gave me a fair price for my truck. Then he helped me get the truck i wanted from durate, and called me when it got in.
When the truck was in he handed me over to jason, jorge had a family emergency so he truly left me in good hands. Jason was great from explaing everything on the fiancé part to helping us getting some minor repairs done to the new truck that carmax took care of at no charge.
Finally when we brought in the truck phillip k. And his team made getting the repairs on the truck go smooth even when there was a misunderstanding on the remotes phillip this made it right. I dropped my truck off that morning and by that afternoon it was good to go. Everyone from the sales team to service communicated with my wife and I. This is the second vehicle i have bought from carmax in five years i will be back and referr these guys to anyone interested in a used car.
Thanks jason lee and jorge jimenez for there wonderful help in selling me my truck and Phillip Finley for their awesome help in service.

I had a great car buying experience at this carmax location, Frank was my sales consultant and he’s awesome! He is very helpful, knowledgeable, and personable. Frank made me feel at ease throughout the process, this was my first car buying experience and was a little nervous. I already had in mind what I wanted before going in and had the car transferred to Ontario from the San Diego area. Once it arrived he told me to really look it over and make sure it’s what I wanted! Overall Frank is amazing and everyone else I interacted with was helpful and pleasant. I got the car I wanted with exceptional service. The process was quick, efficient, and painless! I will definitely go back to this location in the future and recommend Frank to anyone looking to buy a car!

Am i wrong for thinking i shouldn’t have to replace my battery 54 days after purchasing a vehicle? Cuz thats what they told me. Bought my car less than two months ago and already had to take it in for brakes, now i go to start it in the morning for work and it wont start. Needs a new battery. Now i miss a day of work ($ 100). I speak to Kim from service and she says more less «tough break. Thats on you. Why would we replace your battery?» Ive had the car less than 2 MONTHS, HOW is that on me?!
Keep in mind, my fiancé has previously had to return not one, but TWO vehicles to them under lemon law! For some reason i was stupid enough to trust them despite this because the sale was so easy. Now im stuck with a $ 400 monthly payment on a vehicle im ALREADY having to work on.
Dont be me. Dont make this mistake. You can buy cars just as healthy from a private party for much cheaper. It seems like thats all they do, then run it through the car wash, add ten grand to the tag, then put it on the floor. Cuz Lord knows they dont inspect or repair their vehicles as well as they say they do.

Ask for Izzy! She’s the best. Had to be the easiest car buying experience we’ve ever had. Izzy was awesome not only was she knowledgeable and patience as we went through this process, but she really made us feel like we were her top priority!

CarMax personnel are very friendly and they take the pain out of buying a car. My Salesperson (Bill S) was very helpful and out all the salespeople I have worked with over the years (Ford, Chrysler, and Audi) he is the best.
My only problem with CarMax’s service is that they are not open on Saturday’s and they have no shuttle service which all other auto dealers have.
Rich S.

They mark up their vehicles. I compared their 2010 – 2012 Lexus IS 250s to crown Lexus pre owned vehicles same year. From car max average price was anywhere from 18−21k with the vehicle having 100k and over. Crown Lexus has the same is 250s with half the mileage same price and lower. Car max is a rip off. It’s not just the Ontario location it’s all of them. I checked Irvine, Torrance, Los Angeles and Buena Park. Traditional dealership is the way to go. You can meet in the middle at least.
I purchased a 2012 is 250 fully loaded with 65k miles for 17,500 at a Lexus Dealership. That same car would be selling at Car Max for 19,500 or higher. Do your research before buying here

My husband and I came to check out what was on their lot this guy came out to show us around, even though we did not purchase that day I told him when we were ready we would come back and ask for him. Well we did come back and purchased a Chevy Tahoe in Nov. 2015 our salesman was Bill Martinez. This man went above and beyond no pressure just like a friend you’ve known for years. I can’t say anything but good about him made our experience enjoyable.
We came back in the beginning of last month to find a truck for my husband and you guessed it we asked for Bill Martinez again. Came there a few times looking for the right truck and Bill was right there to help in anyway, long story short we found the right truck and Bill again was the best.
So today I took my son there and had Bill help him, my son even says he’s a awesome salesman and just like a friend, so my son is going to purchase a car from Carmax and Bill yes Bill Martinez will be his salesman. Carmax you would be crazy not to acknowledge what an awesome salesman you have working for you. Yes I will refer anyone to Ontario Carmax and ask for Bill Martinez. Thank you, Mr and Mrs Wood

My experience was fantastic and the customer service was great. I’ve read some of the bad reviews and can only assume it must have been the sales rep. So with that said, ask for Danny Vineyard or Paul Lim. These guys were great. Danny pointed out all the benefits of each car I was interested in and even had some others brought in so I could test drive them. Paul came in on his day off to meet me and make sure my test drive went well. Being a first time customer and not wanting to deal with a regular car dealership, I can honestly say this experience beat any I have had with dealerships.
Guys, you were the best and I love the car. Thank you!!!

If it wasn’t for Phillip Finley, I probably would never buy another car at CarMax. My buying experience was mediocre, to say the least. I had a car transferred and and then was told that I had to test drive it during a rainstorm otherwise they wouldn’t hold it for me. This car turned out to have a huge brown smudge which the salesman didn’t even notice when it was transferred in. I eventually got an 8 year old VW bug. With every 8 year old car, there’s eight year old problems. After the sale, then I was told that the service department isn’t open on weekends. So I scheduled an appointment for next Monday and Philip was assigned my service advisor. Not only did he make me feel incredibly comfortable he also helped point out a few of the things that I thought was wrong with the car turned out that I just didn’t understand the car. He never once made me feel like an idiot.
Because of the little problems, it had to stay a bit longer than we had expected. Phillip got me a loaner car that was amazing. He called me everyday to make sure that I knew exactly what was going on with my car and made sure everything was fixed before I picked it up. Thank you, Phillip.