Custom Rv

Last year I picked up a real nice 2001 Trail Manor (if you are looking at popups, skip those and go first class with a TM). Took it one year later to RV Custom to have a trailer hitch put on the back to haul bikes. Also fixed a bunch of little things, and put on a spare tire. I told them I wanted it completed by today (they had it three weeks) and they did! They also spent some time showing me everything they repaired, so I am happy! Thanks guys!

BEWARE OF THEIR SERVICE. We took our Trailmanor to this location and they totally screwed up our rig. When we arrived Gena took our information down. Maintenance and then we requested to have the electrical line redone due to damage, we told Gena 3 times we did not want it cut and attached at the front of the rig. We had other small items that we asked to be done. We specifically told Gena we did not want any additional screw holes made in the rig. We took our unit in on 3÷28÷15 and informed Gena we did not need it back until the week of 5÷25÷15 — no rush please take your time. On 5÷11÷15 we received a quote on the service we requested which was a fair price. We emailed back and forth on 5÷12÷15. We were told we would hear back next week when done. On 5÷20÷15 we received a call that add’l issues arised. We reviewed the issues and had 3 of the 4 items added on. We were informed the rig would be ready Saturday. When we went to pick up the rig, they couldn’t find our wheel, the electrical line was DONE THE WAY WE DID NOT WANT IT DONE, they put sealant on the AC unit (now damaged), they were supposed to only do the skylights which was done so horribly and all the service guy could say «it doesn’t look pretty, but nothing will get in there». They left the propane on, lost the breakaway clip. This is what we saw before we got it back home. Upon arriving home we opened our rig and I could not believe the HORRIBLE job they did. They are supposed to replace velcor, they did and made it worst by creating bubbles in the interior. They were supposed to reseal all the seams, they did but this must have been done so quickly that the seams were already coming up. They are supposed to check the batteries for water, they did but did not refasten the batteries back down so they batteries were bouncing around when we were driving home. They left fingers smugs all over the inside of the rig. They we come to find out that the bath enclosure is now cracked. When I called and asked to speak to the owner, a man by the name of Matt said he was the owner and I explained to him about the bath enclosure and he replied «that always happens on those units» Hey MATT IT WASN’T THAT WAY WHEN YOU GOT IT. Now found more issues –a leak in the propane line, the floor heater is not working. I don’t know how people are recommending this company so highly and they are even recommended by Trailmanor, which I am going to be communicating with them as well. The reason I delayed this Unilocal,I wanted to wait till the season ended to see what other issues we have. I felt like I was dealing with a 3 ring circus and they just did a rushed job overnight even though they had ample enough time to do the service in a professional manner. Matt had the nerve to tell me that the individuals who worked on my rig have been with him for 19 years. Well guess what THEY SHOULD BE FIRED for what they did to our rig. We don’t know how much we are now going to have to pay to get our rig back in the shape it was before taking it this SO-​CALLED SERVICE. It was more like DISSERVICE. Think twice before going to this place — I guess I should have looked around before leaving my rig, the property looks like a hoarders yard.

I bought a Trailmanor from Custom RV and I love it. Custom RV Installed a tow package and solar setup for me so I didn’t have to go other places to get what I needed. Garrett was friendly and very thorough in explaining all the systems and Jorge’s tutelage on towing basics was appreciated. These two individuals are an asset to the business. Thanks again.

Custom RV has great customer service. Prices are very competitive, too. Gena was helpful during our decision-​making process, and they even drove a TrailManor out to our house (almost 1 hour away) to make sure it would fit in our garage with the A/​C unit on top. That sealed the deal, and we decided to buy it. So glad we did — we love our TrailManor! When it was ready for pick-​up, Garrett spent a couple hours with us, showing us how everything worked. This was very helpful, since we are first-​time RV owners. I would highly recommend Custom RV!

We purchased our 2417 Trailmanor from Custom RV Sales and our experience was very good. We were not pressured into buying our TT, and Matt gave us a very good deal (I’ve been looking at these TT for the past 3 years and they had the best deal). I highly recommend Custom RV sales for anybody looking for a great recreational vehicle. BTW, we love our Trailmanor, and camping is so much better with an RV. These campers are awesome, comfortable beds, they even fit in your garage (Storage Fees: $ 65 dollars a month x 10 years = $ 7,800 you save. And your camper doesn’t get damaged from being outdoors). They are roomy, and easy to tow too. I tow mine with a 2011 tacoma 2.7L!

Matt and Garret provided us with exceptional customer service today as they repaired our Chalet xl1935 trailer. I would highly recommend custom RV for any RV repair.
Update: Unfortunately still very leaky. They did offer to repair free of charge but they are almost 2 hours away. They sent RV sealant for us to try on our own at our request. Dissapointing result given that we left the camper with them for so long, seems like a garden hose leak test might have been a good test.

I brought my 5^th wheel to Custom RV so they could sell it on consignment when I moved out of the area. I was not expecting a sale until the following summer season so the length of time it took was not an issue for me. Gena and the crew got me the price they promised, fixed what needed to be fixed on the trailer for a reasonable price, kept me updated on the progress of the out-​of-​state sale and handled all the paperwork so it was a really easy transition for me. They were so friendly and easy to work with; it was definitely the right move to have them help with the sale. If/​when I have to buy another RV I would go back!

Great family atmosphere with really cool travel trailers. They have small pop up trailers that you can pull behind small cars all the way to monster toy box and luxury trailers. They are family owned and operated with customer service comes first.